Hokele Suites Waikiki Frequently Asked Questions

How many rooms are available at Castle Hokele Suites Waikiki? 
There are 104 rooms are available at this property.

How many buildings comprise your units at Castle Hokele Suites Waikiki? 
There is one main building at the resort, housing all of the units, with a total of 10 floors and two elevators.

Do you have a restaurant on-site? A lounge? Café? Gift Shop? 
The Hokele Restaurant serves breakfast from 6am-11am, lunch from 11am-2pm and dinner from 5pm-9:30pm.  Plus, guests are located just a few minutes from a wide variety of dining options.

Do you have a minimum age required for check-in at Castle Hokele Suites Waikiki? 
Guests must be at least 18 years of age to check-in at this property.

Do you have any resort fees at this property?
Hokele Suites does not charge any resort fees.

Do you charge for cribs or rollaways at Castle Hokele Suites Waikiki? 
Rollaways and cribs are subject to availability.  Rollaway charge: $25 per night. Crib charge: Free upon request.

How much is parking at the hotel?
Parking is $20 per day.

What are the pool hours at Castle Hokele Suites Waikiki? 
The pool deck is open from 10am-10pm.

Is late check-in available? 
Yes, all ReserveDirect reservations are guaranteed for late arrival.

Are pets allowed at the resort? 
No, pets are only allowed when assisting guests with disabilities.

Is wireless internet available? 
Free high-speed internet access is available in public areas and is available in-room for a surcharge.

How far is Castle Hokele Suites Waikiki from Waikiki Beach? 
Waikiki Beach is only 3 blocks away.

Is the hotel a non-smoking property?
No, but non-smoking rooms are available and smoking is allowed in designated areas only.

Cassandre Haygood & Friends Frequently Asked Questions

What is the size of The New Americana Theatre?
The theater has 750 seats.

How many rows constitute your theater?
There are 21 rows.

Are visitors allowed to meet and greet the performers?
Cassandre is available in the lobby after the how for a meet and greet.

Are cameras, audio or video recording allowed at your show?
Still photography is allowed but audio and video recording is strictly prohibited.

What is the length of intermission at the Cassandre Haygood and Friends?
Intermission lasts approximately 15 minutes.

What type of parking do you have?
The main parking is level and the over flow is level with a small incline to get to it. Generally a golf cart is available to bring people to the theater is they need assistance.

Approximately how long is the Cassandre show?
The show lasts approximately 2 hours.

Is there a pre-show guests should be aware of?
There is not a pre-show at the Cassandre Show.

What type of handicap seating/handicap accessibility do you have?
The New Americana Theatre has fourteen slots available for wheel chairs.

Heartland Cabin Rentals Frequently Asked Questions

Does Heartland Cabin Rentals have a minimum age required for check-in?
Guests must be at least 21, and have ID, in order to check-in.

What is your check-in procedure at Heartland Cabin Rentals? 
The office is open Monday through Friday from 9:00am until 6:00pm, Saturday 9:00am until 5:00pm and the office is closed on Sunday. Regular Check-In begins at 4:00pm each day and continues until the office closes. If you are arriving after hours or if you are arriving on Sunday please call the office for instructions on where your package will be located. The package will include directions to your rental and keys to your rental. Contact information will be provided on your E-Ticket after reservations are made.

Does Heartland Cabin Rentals charge any resort fees or cleaning fees? 
All of the cabins have a cleaning fee, which in non-refundable. This fee is for sterilizing the hot tubs, Jacuzzi's, bathrooms, bed linens, floors and kitchens.The three bedroom cabin has a one-time cleaning fee of $90.20; the four bedroom cabin has a one-time cleaning fee of $112.75; and the five bedroom cabin has a one-time cleaning fee of $146.58.

Do you charge for cribs or rollaways?
Cribs and rollaways are not available at this resort.

True Blue Resort Frequently Asked Questions

How many condos/units are available at True Blue Resort?
There are a total of 75 units available at this property.

How many floors constitute the buildings at True Blue Resort?
There are a total of 3 floors.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
There is a clubhouse on site that has a restaurant, pro shop and beautiful veranda with fantastic views of the golf course.

Are any resort fees charged at True Blue Resort?
Yes, there is a nightly resort fee of $10 for both the two bedroom and three bedroom condos.

Do you have a minimum age required for check-in at True Blue Resort?
Guests must be at least 21 years of age to check-in at this property.

Do you charge for cribs or rollaways at True Blue Resort?
These items are not available from the resort.

What are the pool hours at True Blue Resort?
The pool is open from 9am – 9pm.

Is late check-in available at True Blue Resort?
Guests must check-in at the Barefoot Resort office, located at 9841 Ocean Hwy, Suite C, Pawleys Island, S.C. Front desk hours are from 9 a.m. to 5 p.m. Guests who plan to arrive outside normal office hours must call at least 48 hours prior to arrival for late check-in instructions.

Are pets allowed at the resort? 
Pets are not allowed at this resort.

Is wireless internet available? 
Wireless internet is available in public access areas and most condos.

How far is True Blue Resort from the Myrtle Beach Airport? 
Approximately 25 miles.

Is the resort a non-smoking property?
All units are smoke-free at True Blue Resort.

Surfside Beach Resort Frequently Asked Questions

How many rooms are available at Surfside Beach Resort?
There are 157 rooms are available at this property.

How many buildings comprise your units at Surfside Beach Resort?
There is one main building at the resort, housing all of the units, with a total of 8 floors.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
There is a beachfront bar, open seasonally, that is available to guests.  The Surfside Beach Café is also located on-site.

Do you have a minimum age required for check-in at Surfside Beach Resort?
Guests must be at least 21 years of age to check-in at this property.

Do you have any resort fees at this property?
Surfside Beach Resort does not charge any resort fees.

Do you charge for cribs or rollaways at Surfside Beach Resort?
Cribs and rollaways are available for $10, per day.

What are the pool hours at Surfside Beach Resort?
The pool deck is open from 10am-10pm.

Is late check-in available?
Yes, all ReserveDirect reservations are guaranteed for late arrival.

Are pets allowed at the resort?
No, pets are only allowed when assisting guests with disabilities.

Is wireless internet available?
Wireless Internet access is available free of charge to guests.

How far is Surfside Beach Resort from the Myrtle Beach Airport?
Approximately 9 miles.

Is the hotel a non-smoking property?
Surfside Beach Resort is a 100% non-smoking beach resort.  The hotel is 100% smoke-free on all floors. Smoking in a designated non-smoking area is subject to a penalty.

Schooner Beach Resort Frequently Asked Questions

How many condos/units are available at Schooner Beach Resort?
There are a total of 53 units available at this property.

How many floors constitute the buildings at Schooner Beach Resort?
There are a total of 9 floors.

Does Schooner Resort charge any resort fees?
No.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
No.

Do you have a minimum age required for check-in at Schooner Beach Resort?
Guests must be at least 25 years of age to check-in at this property.

Do you charge for cribs or rollaways at Schooner Beach Resort?
Rollaways are not available. Cribs are available on a first come, first serve basis.

What are the pool hours at Schooner Beach Resort?
The pools are open from 9am – 10:30pm.

Is late check-in available at Schooner Beach Resort?
The front desk is open daily from 8am–5pm. Guests planning to arrive after hours must contact the resort at least 48 hours prior to arrival to receive late check-in instructions.

Are pets allowed at the resort? 
Pets are not allowed at this resort.

Is wireless internet available? 
Wireless internet is available in public access areas.

How far is Schooner Beach Resort from the Myrtle Beach Airport? 
Approximately 9 miles.

Is the resort a non-smoking property?
Our hotel is a smoke-free establishment. Smoking in a designated non-smoking area is subject to fine.

Myrtlewood Villas Frequently Asked Questions

How many condos/units are available at Myrtlewood Villas?
There are a total of 625 units available at this property.

How many floors constitute the buildings at Myrtlewood Villas?
The amount of floors varies from building to building.  Most buildings have 3-4 floors.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
No.

Do you have a minimum age required for check-in at Myrtlewood Villas?
Guests must be at least 21 years of age to check-in at this property.

Do you charge for cribs or rollaways at Myrtlewood Villas?
These items are not offered through this resort.

What are the pool hours at Myrtlewood Villas?
The pools are open from 10:00am – 10:00pm.

Is late check-in available at Myrtlewood Villas?
The front desk is staffed from 8 AM - 9 PM (hours subject to change) and check-in is available from 4 PM - 9 PM. Guests arriving after hours can retrieve their keys from a lock box. For instructions, guests should contact the property in advance using the number on the reservation confirmation received after booking via this Web site.

How far are you located from the beach?
Myrtlewood Villas is located 1 mile from beach access.

Are pets allowed at the resort? 
No, pets are only allowed when assisting guests with disabilities.

Is wireless internet available?
Wireless internet is available in public access areas.

How far is Myrtlewood Villas from the Myrtle Beach Airport? 
Approximately 7 miles.

Is the resort a non-smoking property?
All of rooms are non-smoking. Smoking is permitted on the room balconies and in all outside common area on the resort property.

Best Western Ocean Sands Frequently Asked Questions

How many rooms are available at Best Western Ocean Sands?
There are 116 rooms are available at this property.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
There is a beachfront Tiki Bar, open seasonally, that is available to guests.

Do you have a minimum age required for check-in at Best Western Ocean Sands?
Guests must be at least 21 years of age to check-in at this property.

Do you have any resort fees at this property?
Best Western Ocean Sands does not charge any resort fees.

Do you charge for cribs or rollaways at Best Western Ocean Sands?
Cribs and rollaways are available for $5, per day.

What are the pool hours at Best Western Ocean Sands?
The pool deck is open from 9am-9pm.

Is late check-in available?
Yes, all ReserveDirect reservations are guaranteed for late arrival.

Are pets allowed at the resort?
No, pets are only allowed when assisting guests with disabilities.

Is wireless internet available?
Wireless Internet access available free of charge to hotel guests in lobby and breakfast room along with selected guest rooms.

How far is Best Western Ocean Sands from the Myrtle Beach Airport?
Approximately 16 miles.

Is the hotel a non-smoking property?
All of rooms are non-smoking. Smoking is permitted on the room balconies and in all outside common area on the hotel property.