Yes. The following policies are in place:
- Participants cannot exceed 275 pounds.
- Climbers under 16 years old must be supervised by an adult chaperone.
- Ape-Up climbers must be at least 7 years old and reach a height of 4'7".
- Junior climbers must be at least 9 years old and reach a height of 5'9".
- Adult climbers must be at least 12 years old and reach a height of 5'11".
- Climbers must be healthy enough to perform strenuous activities.
Do I need to sign a waiver?
Yes. All participants must sign a waiver before entering the course. Guests under 18 must have a parent sign for them.
What should I expect at TreeUmph! Adventure Course?
Upon arrival, a guide will greet you and make sure you have everything you need to check in and receive your gear. You will then watch a video with course and safety instructions followed by hands-on instruction training. After your training, you’ll put your skills to the test on the demo course. There will also be a guide here to offer pointers and answer questions. Once all of this is completed, you’re off to the course!
Can I still go on the course if it rains?
Yes. A little rain won’t stop your fun. However, if the weather becomes too severe, your guide will instruct you on how to follow the weather policy for safety. The weather policy is as follows:
By purchasing a ticket you agree to our policy that refunds or rain checks are NOT given for wet, hot or cold weather. It is also possible that we will temporarily close the park due to severe weather conditions such as lightning in close proximity or high winds. If we evacuate guests out of the trees due to dangerous weather, you can expect:
- To gather at Base Camp for a general announcement.
- Most storms pass quickly in Florida. Our goal is to get you back on the courses as soon as it is safe to do so. We will continue to monitor the storm after all guests are safely down from the trees.
- We ask you to wait for weather to pass and for Management to decide if guests will be able to return to the courses. Total wait time will not exceed 1.5 hours.
- If after 30 mins, you choose not to wait and have not yet finished the last course of your ticket including the Triumph Zip Line, then you can receive a coupon for a half price ticket to return on another day.
- If you choose to wait and Management decides it is safe to return to climbing before the 1.5 hours wait time, then you will be allowed to re-start where you left off on the courses. No rain checks will be issued if guests are allowed to return to the courses.
- You must wait on premises. If you leave the park for any reason then you lose your claim to a rain check.
- Guests that have not started the courses or are still on the demonstration course are entitled to a rain check without waiting if they prefer.
- All coupons and rain checks are subject to future availability.
After the 1.5 hours wait has expired and Management decides it is still not safe to return to the courses:
- If you have not yet finished the last course of your ticket (not including the Triumph Zip Line) then you will be given a rain check to come back on another day.
- If you have finished the last course of your ticket but have not finished the Triumph Zip Line, then you will be given your choice of either a half-price coupon to come back or a pass to return to only do the Triumph Zip Line on another day.
Is there a charge for spectators?
No. Spectators may watch free of charge.
Is parking available?
Yes. Free parking is offered onsite.
Can I bring food?
Yes, picnic areas are available. Food is not allowed on the course, however. We also offer snacks and drinks for purchase.
Can I bring a camera on the course?
If you would like to bring a phone or camera out on the course, you must have a method of securing it to you. Loose pockets often result in lost phones and technology. We sell a cell phone holder and zip bags at the check-in window
What should I wear?
We recommend wearing athletic attire. Guests must wear closed-toe shoes to participate. All long hair must be tied back in a bun or ponytail.
