Big M Casino Ship 2

What items are on the PM Buffet?
PM Buffets consist of a variety of options that change nightly: Prime Rib Specials, Carving Stations, Chicken or Fish, Pasta, Salad, Rolls, Coffee, Tea and More.

Ship 2 offer Pizza by the Slice available an hour after the buffet closes. Also, Hotdogs and Deli Sandwiches are available "a la carte" on the top deck throughout any of our Cruises.

What items are on the breakfast buffet?
Buffets items typically consist of a brunch type options such as Eggs, Sausage, or Bacon, Muffins or Bagels, Ham Carving Station with a Fresh Fruits and Cereals, Coffee and Tea.

If I purchased a buffet ticket, when does the meal begin?
The buffet begins upon boarding and is open for about 2 hours.

What is the age requirement?
All passengers must be 21 or older to board.

What time should we arrive?
We suggest arriving 30 minutes prior to departure. The parking lot and ticket office close 5 minutes prior to departure, no exceptions. Please plan accordingly. Parking is free.

Are there video slot machines on the boats?
Yes!  We have the newest and loosest video slot machines for you to enjoy on the Big "M" gambling boats.  Wheel of Fortune, Video Poker Machines, and Game Kings to name just a few!

Do you have blackjack gambling and other table games?
Yes!  We offer Blackjack gambling, as well as Craps, Roulette, and many other table games.

How large is the casino boat?
Our Big "M" Casino Ship I is a luxurious 168-foot gambling ship, and our Big "M" Casino Ship II is a luxurious 186-foot gaming ship. No matter which ship you choose, you will enjoy the cruise.

Do you offer a "Vegas Style" casino gambling boat cruise?
Yes!  The Big "M" Casino offers a "Vegas Style" casino gambling boat cruise. On both boats, you'll enjoy hours of cruising fun with "Vegas-Style" casino action, including: Craps, Roulette, Blackjack, poker, let it Ride.

If I am pregnant, can I board the ship?
No, if you are 24 weeks or more, you will not be allowed on the ship for your safety.

Does the ship offer a Casinos Players Card?
Yes, you can visit the ticket office to complete the application

Big M Casino Ship 1(Non-smoking)

What items are on the breakfast buffet?
Buffets items typically consist of a brunch type options like Eggs, Sausage, or Bacon, Muffins or Bagels, Ham Carving Station with a Fresh Fruits and Cereals, Coffee and Tea.

What items are on the PM Buffet?
PM Buffets consist of a variety of options that change nightly such as Prime Rib Specials, Carving Stations, Chicken or Fish, Pasta, Salad, Rolls, Coffee, Tea and more.

Ship 1 offers Pizza by the Slice available an hour after the buffet closes. Also, Hotdogs and Deli Sandwiches are available "a la carte" on the top deck throughout any of our cruises.

If I purchased a buffet ticket, when does the meal begin?
The buffet begins upon boarding and is open for about 2 hours.

What is the age requirement?
All passengers must be 21 or older to board.

What time should we arrive?
We suggest arriving 30 minutes prior to departure. The parking lot and ticket office close 5 minutes prior to departure, no exceptions. Please plan accordingly. Parking is free.

Are there video slot machines on the boats?
Yes!  We have the newest and loosest video slot machines for you to enjoy on the Big "M" gambling boats. Wheel of Fortune, Video Poker Machines, and Game Kings to name just a few!

Do you have blackjack gambling and other table games?
Yes!  We offer Blackjack gambling, as well as Craps, Roulette, and many other table games.

How large is the casino boat?
Our Big "M" Casino Ship I is a luxurious 168-foot gambling ship, and our Big "M" Casino Ship II is a luxurious 162-foot gaming ship.  No matter which ship you choose, you will enjoy the cruise.

Do you offer a "Vegas Style" casino gambling boat cruise?
Yes!  The Big "M" Casino offers a "Vegas Style" casino gambling boat cruise. On both boats, you'll enjoy hours of cruising fun with "Vegas-Style" casino action, including: Craps, Roulette, Blackjack, poker, let it Ride.

If I am pregnant, can I board the ship?
No, if you are 24 weeks or more, you will not be allowed on the ship due to safety reasons.

Does the ship offer a Casinos Players Card?
Yes, you can visit the ticket office to complete the application

Hawaiian Outrigger Experience Tours

Where is this tour located?
We depart from the Wailea Beach Park. You can park at Wailea Beach public lot, look for white canoes on the beach.

What should I bring?
We suggest you bring a towel, swim attire, sunscreen, sunglasses & camera.

How early should we check-in?
You will need to arrive 30 minutes prior to tour time.

Central Park Horse and Carriage Tour

What are the hours of operation?
We are open daily from 11am to 11pm.

What is the least favorable time?
From 5PM-630PM, There are fewer carriages than normal due to the driver shift change.

Where is the departure point?
You will want to visit 59th Street and 6th Avenue.

Is the price per person or per carriage?
All prices are per carriage (up to four people), not per person.

La Nouba by Cirque du Soleil

Do I need to print an E-ticket?
Yes, you will receive a PDF file of your actual E-ticket after purchase. Simply print and present at the theater for check-in.

How long is the show?
La Nouba is 90 minutes long, not including an intermission.

Is there any parking available?
There is no reserved parking, however, there is free parking near the theater (parking section #4).

Is the show appropriate for children?
La Nouba is for children of all ages. Children under 3 years old are admitted free. However they must remain on the lap of a parent at all times. If you would like a separate seat for your child, you must purchase a ticket at the children’s rate (ages 3-9).

How can I reserve a specific seat?
The ticket purchase does not allow for the purchase of specific seats. The seats are assigned as best available seating options (per section) for you to choose from.

Can I exchange or cancel my tickets?
All ticket sales are final. There are no exchanges or refunds.

Can I give my tickets to someone to use?
Tickets for La Nouba are non-transferrable.

Is audio or video recording allowed during the show?
For licensing and security reasons, it is not permitted to take pictures or record video of La Nouba.

Amazing Animals

How early should guests arrive prior to the show?
The theater doors open one hour prior to the start of show.

Are cameras, audio or video recording allowed at the Amazing Animals?
Cameras are allowed during the performance, but video is strictly prohibited.

How is seating arranged at the theater?
There is theater-style seating for 1000 people.

Is there an intermission during the show?
Yes. Intermission lasts about 20 minutes.

How many rows are in the theater?
There are 17 rows.

Approximately how long is the Amazing Animals?
The show is 2 hours.

What type of handicap accessible seating is available at this theater?  
Wheelchair seating is located at the back of the theater for easy accessibility.     

What traffic light is the theater located at?         
The theater is located between traffic lights 3 & 4.

Hot Rods & High Heels

Are visitors allowed to meet & greet the performers at the show?
Yes. Performers will be in the lobby after the show to shake hands, take pictures and meet their fans.

Are cameras, audio or video recording allowed at the show?
Cameras are allowed but no video or audio is permitted.

What is the size of the theater?
It holds 1070 people on lower level of the auditorium.

How many rows?
There are 20 rows.

Approximately how long is the show?
The shows is 2 hours.

Is there an intermission? If so, how long?
Yes, 10-15 minutes.

What type of parking do you have?
Great parking – Flat lot!

What type of handicap seating/accessibility do you have?
The theater is features seating for handicap patrons, including those with wheelchairs.

Chicago Explorer Pass

What is the Chicago Explorer Pass?
This pass allows you to pick 3 or 5 attractions from over 24 choices. Passes expire after 30 days of your first attraction visit. You will receive a guidebook with attraction information after purchase.

How do I activate my pass?
Simply visit your first attraction. There is a link on your E-ticket to open and access your bar code to gain entry into the attractions.

When does my pass expire?
You have 1 year from the purchase date to begin using your pass.

Do I need to choose my attractions in advance?
Nope, choose as you go. The pass is good for any combination of the number of attractions you purchased.

Can I visit the same attraction multiple times?
You can visit only one attraction once per the life of the card. 

What if I don’t use all of my admissions?
Once the card is activated, it is non-refundable. No partial refunds will be issued for un-used admissions and not responsible for traffic conditions, attraction-capacity constraints, weather related closings or unforeseeable circumstances.

Are the attractions open all year?
Some attractions may be seasonal, we suggest checking their operating hours before visiting. 

Is the pass valid all day?
Yes, feel free to visit the attractions any time of the day as long as they are open and operating.

What happens if an attraction is closed or a tour is cancelled due to weather or other problem?
While we do our best to ensure that all attractions are available, events happen that are out of our control. The great thing about a Chicago Explorer Pass is that there are so many attractions to choose from. If an attraction is closed, or cannot be visited for some reason, we know you'll find a fun alternative in your guidebook!

Carowinds

Do you offer a non-rider admission ticket?
Carowinds does not offer a non-rider discount. Carowinds has a one-price admission as it is a multi-faceted park, not just a ride park. Live entertainment abounds at the park with fun-filled shows and performers. The park also offers a variety of gift shops, restaurants, a water park that is included with park admission and much more.

What is your refund policy?
Admission tickets are non-refundable and non-exchangeable for any reason after the cancellation policy, which is 3 days prior to arrival. This includes weather related events. We do not issue rain checks. Please check local weather conditions prior to planning your visit.

What if my child is under 3 years old?
They are free!

Is the Fast Lane tickets included with my general admission?
No, this is an additional cost and not included with your admission ticket.

What is the inclement weather policy?
Rides may close under certain weather conditions, particularly rain, high winds and/or lightning. It is not possible to provide a specific answer regarding which rides close or remain open because varying degrees of inclement weather cause different effects on different rides. The rides affected the most by inclement weather are the roller coasters and the high rides. Carowinds makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease. Unfortunately, we do not offer rain checks or refunds.

Am I permitted to bring my own food and beverages into the park?
For everyone's safety, guests are not permitted to bring coolers, outside food, or other drinks into Carowinds. Grilling in parking lots is also prohibited. More than 30 restaurants and snack stands provide a broad dining experience within the park. Individuals who have special diets or need items due to a medical condition are asked to visit Guest Services located at the Front Gate for accommodation.

How do I re-enter if I have to leave the park for some reason?
Guests who leave the park and plan to return the same day must get their hand stamped before they leave the park at the exit gate.

Are wheelchairs and strollers available for rent?
Strollers and wheelchair rentals are located inside of the South Gate Entrance and next to Guest Services at the North Gate Entrance. Please note, a valid form of identification must be presented to rent a manual or electric wheelchair for a fee.

Do you allow pets at Carowinds?
No pets are allowed in the park except for service animals. Guests traveling with pets may take advantage of the Pet Kennel at Carowinds.

Is smoking permitted in the park?
Smoking, including the use of vapor/e-cigarettes, is permitted only in designated smoking areas. Most smoking locations are near restrooms and will be marked by red signs and smoking urns. All other areas of the park are smoke-free.

Are there places in the park to store my belongings?
Lockers are available to rent inside the park. Rentals vary in size and start at $17. Prices differ among locker locations.

What is Dinosaurs Alive!?
Dinosaurs Alive! at Carowinds features 30 life-sized, moving dinosaurs in a spectacular lush setting.  Dinosaurs Alive is not included with park admission. A separate admission is required.

How much is parking?
Parking is $20 per vehicle for regular parking. A limited number of handicap parking spaces are available near the Front Gate on a first-come, first-served basis.

What is Carowinds' dress code?
Shirt and shoes must be worn at all times. Swimwear must be sufficiently covered. Profanity, obscene gestures and statements, pictures of illegal substances, insignia of paramilitary groups, all gang-related items on clothing, costumes or disguises that conceal identity are prohibited and admission to the park may be refused.

Is there anything I should bring?
Carolina Harbor Waterpark is included FREE with park admission to Carowinds(seasonal). Don't forget to bring appropriate swimwear.

Waitress

Is the theatre wheelchair accessible?
Wheelchair locations are available in the Orchestra section (pending availability). We suggest confirming with the theater regarding any accessible requirements.

What are the box office hours?
Monday thru Saturday: 10:00 am – 8:00 pm. Sunday: Closed

What time should I arrive at the theatre?
Doors open 30 minutes prior to curtain time. The performance begins promptly at the time noted on your ticket.

What should I wear to a Broadway show?
There is no specific dress code.

Is this show appropriate for children?
Waitress is recommended for audiences ages 12 and up.

Eden Crest Vacation Rentals

What happens if I need to change or cancel my reservation? 
Refunds are not available under any circumstances. Once we block dates for your rental we cannot refund any portion of your payment. We do, however, offer you the option of moving your dates to within 6 months of the scheduled arrival date and based upon availability as long as you do so at least 30 days prior to your original arrival date. Our office number is available on your e-Ticket.

What are your office hours and what if we arrive after closing time?
Our office is open Monday-Friday 9am-9pm and Saturday and Sunday 10am-9pm. If you will be arriving for check-in after our office is closed, simply contact us in advance to make arrangements.

What is provided in the cabins?
All of our cabins are fully furnished with luxury amenities. All linens, bedding, pots, pans, dishes and utensils are provided for your convenience. We also provide a starter packet of paper products that includes toilet tissue, paper towels, dishwasher detergent, and bath soap. These items are intended as “starter” items and will not be adequate for lengthy stays.

What should we bring with us?
We suggest you bring along a few items to make your stay as enjoyable as possible. Since we only provide a starter packet of paper items we suggest you bring along an additional supply of toilet tissue, paper towels, dishwasher detergent, and bath soap. We also suggest beach towels for use at our pool and hot tubs. Extra towels are not provided by Eden Crest.

Do the cabins have maid service?
We do not include maid service with our normal rental. Cabin rental companies typically do not include this service. We will however provide full maid service, upon request, for an additional fee.

Myrtle Waves Water Park

Can I bring my own tubes or rafts?
Guests may not bring any recreational flotation devices into the park, however life jackets and tubes are provided free of charge on a first-come, first-serve basis.

Can I bring a picnic?
Myrtle Waves provides a picnic area outside of the main entrance of the park. Guests are able to enjoy their picnic in this area but are not allowed to bring any outside food or beverage into the facility.

Can we leave and re-enter the park in the same day?
Yes. As long as you have your hand stamp or wristband.

Where are the best places to play with my toddler in the park?
Bubble Bay and Saturation Station are our two most popular attractions for small children and have been designed with the toddler's age and skill in mind.

What if there is bad weather on the day of my visit?
It is advised that you check the local forecast for the Myrtle Beach area prior to your visit. Myrtle Waves Water Park does not close slides due to rain, however in the event of thunder and lightning, attractions will be temporarily closed. Rain checks will be provided at General Manager’s discretion. No refunds will be issued. Please keep in mind that if inclement weather is expected for the entire day, Myrtle Waves Water Park reserves the right to not open the facility.

What is the best time to visit Myrtle Waves?
Every time is the best time to visit Myrtle Waves! You can review our Operating Calendar for dates and hours. Sunday is usually the slowest day for the water park and will forward you the greatest opportunity to ride the greatest number of slides.

What about Water Safety?
Myrtle Waves is staffed with over 100 specially trained, award winning life guards.  While it is the duty of the guards to ensure the safety of all Guests, we ask that parents please be mindful of their children and family members at all times.  Ride safety rules are posted at each pool and slide.  We request that each Guest review these thoroughly.  Life jackets are provided throughout the park and their use is encouraged to provide additional safety.

What’s the parking situation like?
We have ample parking for all vehicles, including motor coaches.

What are the height requirements/restrictions?
There are no height restrictions on Saturation Station, Bubble Bay, the Ocean in Motion Wave Pool, and the Lazy River. Riders must be taller than 42" inches to ride all slides. All slides have a 250 lb. weight restriction. Children under 48" must wear a life-vest in the Racin' River. Arooba Tooba and Snake Mountain both have a 250 lb single rider and 400 lb. Double rider weight restriction. 

Do you offer locker rentals?
Yes. We encourage using a locker to store all valuables and personal items. Various sized lockers are available on the Island and beside the Ocean in Motion Wave Pool. Lockers can be rented with cash and/or credit/debit cards.

Are tubes available in the park?
Yes. Courtesy tubes are provided for all slides that require a tube.

Blue Note Hawaii

Where is the Blue Note Hawaii located?
The Blue Note is located at 2335 Kalakaua Avenue at the Outrigger Waikiki Beach Resort.

Is there a dress code?
No, there is no dress code.

What time should I arrive?
Doors open at 5:00 pm for the 1st set. We recommend arriving at the venue within 1 hour prior to showtime. The 2nd set starts at 9:30 pm. However, we will not begin seating people until 9:00 pm.

Can I choose my own seat?
No. Seating is first come first served within your section, where you can choose your seat among those that are available. Premium tables and booths are closest to the stage. Loge Tables are elevated and have great unobstructed views of the stage.

Do you serve food and drinks?
Yes. We have a full food and beverage menu available at each show. There is a $10 food and beverage minimum per person.

Is your food available at the bar?
Yes, we serve food at the bar.

Is there an age restriction for concerts?
No, the Blue Note is an all-ages venue, but ages 10 and younger are not recommended. Minors can not sit in the bar area

Is there parking nearby?
Blue Note offers discounted parking at the Ohana East Hotel a few blocks away. We will provide parking validation stickers to our customers which will entitle customers to $6 parking for four hours. The public rate applies after 4 hours. The Ohana East Hotel is located at the corner of Kuhio Avenue and Kaiulani Avenue. The entrance to the Hotel parking garage is located on the makai side of Kuhio Avenue, between the Fun Factory and the Laundromat.

When is the gift shop open?
The gift shop will be open every day from 10:00 am - 11:00 pm.

When are the box office hours?
10:00 am - 11:00 pm.

Is the club handicap accessible?
Yes. The club is fully ADA compliant. If you have special seating needs please let us know in advance so we can better accommodate you.

Adler Planetarium

Is parking available?
Parking is available in the lot adjacent to the Adler Planetarium or in the parking garage at Soldier Field. Metered street parking is also available. The standard rate for the lot adjacent to the Adler is $19 per car, but rates change frequently due to activities like football games, concerts, and other special events.

Is the museum handicap accessible?
Yes, the Adler Planetarium's is wheelchair accessible and the entrance is located at the South Box Office.

Is there a place to eat?
For a nice, relaxing lunch and the best view of the Chicago skyline there’s nowhere better than Café Galileo’s. Café Galileo’s provides a variety of freshly prepared options, including an array of soups, sandwiches, salads, flatbreads, beverages and desserts.

Does the Adler Planetarium offer a gift shop?
Yes, they offer the Adler Store for toys and games, space books and videos, Adler gear, and much more.