Cane Patch Driving Range

Are club rentals available?
Yes. Guests enjoy free club rentals.

What are the hours of operation for the Cane Patch Driving Range?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the driving range located?
Cane Patch Driving Range is located at 7301 N Kings Hwy, Myrtle Beach, SC 29572.

Does the driving range have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• Personal coolers are not permitted.
• Guests must wear a shirt and shoes at all times.
• Golfers play at their own risk.
• Strollers are not allowed.

Midway Par 3

Are club rentals available?
Yes. Guests enjoy free club rentals at Midway Par 3.

What are the hours of operation for the Midway Par 3 course?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the golf course located?
Midway Par 3 is located at 3101 South Kings Highway, Myrtle Beach, SC 29577.

Does the golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• Personal coolers are not permitted on the course.
• Guests must wear a shirt and shoes at all times.
• Golfers play at their own risk.
• Players should not hit until the players in front have exited the green.
• Strollers are not allowed.
• Do not retrieve lost balls from ditches or lagoons.
• No fishing allowed.
• Six-stroke limit with a courtesy group of only four (4) players per hole.

Cane Patch Par 3

What are the hours of operation for the Cane Patch Par 3 course?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the golf course located?
Cane Patch Par 3 is located at 7301 N Kings Hwy, Myrtle Beach, SC 29572.

Does the golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• Personal coolers are not permitted on the course.
• Guests must wear a shirt and shoes at all times.
• Golfers play at their own risk.
• Players should not hit until the players in front have exited the green.
• Strollers are not allowed.
• Do not retrieve lost balls from ditches or lagoons.
• No fishing allowed.
• Six-stroke limit with a courtesy group of only four (4) players per hole.

Shipwreck Island Adventure Golf

What are the hours of operation for Shipwreck Island Adventure Golf?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the mini-golf course located?
Shipwreck Island Adventure Golf is located at 3301 South Ocean Blvd, Myrtle Beach.

Does the mini-golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• There is a six-stroke limit per hole.
• As a courtesy to others, no more than 5 people may play at a hole at one time.
• Please stay on the sidewalk. 
• No running, no horseplay.
• Do not swing the club above your knees.

Jungle Safari Golf

What are the hours of operation for Jungle Safari Golf?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the mini-golf course located?
Jungle Safari Golf is located at 71st Ave. N. and Kings Highway in Myrtle Beach, SC.

Does the mini-golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• There is a six-stroke limit per hole.
• As a courtesy to others, no more than 5 people may play at a hole at one time.
• Please stay on the sidewalk. 
• No running, no horseplay.
• Do not swing the club above your knees.

Jurassic Golf

What are the hours of operation for Jurassic Golf?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the mini-golf course located?
Jurassic Golf is located at 2900 South Kings Highway in Myrtle Beach.

Does the mini-golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• There is a six-stroke limit per hole.
• As a courtesy to others, no more than 5 people may play at a hole at one time.
• Please stay on the sidewalk. 
• No running, no horseplay.
• Do not swing the club above your knees.

Captain Hook’s Adventure Golf

What are the hours of operation for Captain Hook’s Adventure Golf?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the mini-golf course located?
Captain Hook’s Adventure Golf is located at 2205 N. Kings Highway in Myrtle Beach.

Does the mini-golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• There is a six-stroke limit per hole.
• As a courtesy to others, no more than 5 people may play at a hole at one time.
• Please stay on the sidewalk. 
• No running, no horseplay.
• Do not swing the club above your knees.

Dragon’s Lair Fantasy Golf

What are the hours of operation for Dragon’s Lair Fantasy Golf?
Hours of operation vary by season. For the hours of operation during your Myrtle Beach vacation, please call the phone number listed on your e-Ticket.

Where is the mini-golf course located?
Dragon’s Lair Fantasy Golf is located at 1197 Celebrity Cir, Myrtle Beach, SC 29577.

Does the mini-golf course have rules?
Yes. To ensure a safe and exciting mini-golf experience for all guests, we ask that customers adhere to the following rules:

• There is a six-stroke limit per hole.
• As a courtesy to others, no more than 5 people may play at a hole at one time.
• Please stay on the sidewalk. 
• No running, no horseplay.
• Do not swing the club above your knees.

The Paul Hotel ID 5319

Where is the Paul Hotel located?
The Paul Hotel is located at 32 West 29th Street, New York, New York (between Broadway and 6th Ave) in the NoMad district of Manhattan.

Where is the closest subway stop?
The Paul Hotel is a minute long walk away from the 28th Street subway stop.

Is there an airport shuttle to and from the hotel?
Airport shuttles can be arranged through the hotel with advance notice. Please call the number on your e-Ticket to make airport transportation plans with the Paul Hotel.

Is this hotel pet-friendly?
No. Only certified service animals are welcome on hotel property.

Can I reserve a smoking room?
This hotel is a smoke-free property. Guests caught violating the non-smoking policy will be fined.

Is parking available?
The hotel provides self- and valet parking for a fee. Self-parking is available for $45 per night while valet parking is offered for $55 per night.

Can I request a crib or rollaway bed?
The hotel does not offer rollaway beds or cribs for guests.

Does the hotel have Internet access?
Yes. The Paul Hotel offers both wired and wireless Internet access free of charge.

What NYC attractions are located nearby?
The Paul Hotel puts guests in the center of the Big Apple. The following attractions, places, and landmarks are located near the hotel:

• The Empire State Building
• Union Square
• Central Park
• Gramercy Park
• Macy’s
• Madison Square Garden
• Saks 5th Avenue
• Times Square

Tijuana Shopping Adventure from Anaheim ID 5808

How long will we spend in Tijuana?
Once you arrive, you will have 4.5 hours to shop, explore, dine, and enjoy Tijuana.

Where does the tour depart from?
The tour departs from the Starline Tours main terminal in Hollywood at 9:30 am. The terminal is located at 6925 Hollywood Boulevard, Los Angeles, CA 90028 outside the TCL Chinese Theatre.

When does the tour return?
The return trip from Tijuana departs at 5:00 pm, and usually arrives at passenger hotels around 9:00 pm.

How long does it take to get to Tijuana?
It takes approximately 3 hours to drive to Tijuana from the departure point.

Do I need to bring a passport?
Yes. This is the one item passengers must bring on the tour in order to visit Tijuana. If you are not a U.S. or Canada citizen, a multiple entry visa may also be required to return to the United States from Mexico, depending on your country of origin. You should research specific visa, passport, and travel requirements in advance if you’re not a citizen of the U.S. or Canada.

What do I need to bring on the tour?
In addition to your e-Ticket and passport, we highly recommend bringing the following items:

• Sunglasses
• A hat
• Sunscreen
• A camera
• Extra camera batteries
• Sturdy walking shoes
• Comfortable, weather-appropriate attire

Is this tour accessible to people in wheelchairs?
Starline Tours is committed to providing full accessibility to customers in wheelchairs and we do not discriminate on the basis of physical disability or for any other reason. We are ADA-compliant and all our tours are fully accessible. However, we do advise you to notify us of any special requirements at least 24 hours in advance of the scheduled departure time, so we can make a note of it on your reservation and make adequate arrangements. Please note your request for a wheelchair-accessible tour when making your reservation.

Is parking available at the terminal?
The Hollywood & Highland Center has an underground parking structure with entrances at 1755 N. Highland Ave., Los Angeles, CA 90028 and 1754 N. Orange Dr., Los Angeles, CA 90028. There will be a sign that reads “5 Star Public Parking Hollywood & Highland.” With validation, the first two hours are $2. After that, each additional 15 minutes is an additional $1 and the maximum for the day is $15. All of our tours qualify for parking validation, so bring your parking ticket stub to your tour director.

Multilingual Deluxe Grand City Tour of Los Angeles ID 5809

Where does the tour depart from?
The tour departs from the Starline Tours main terminal in Hollywood at 9:30 am. The terminal is located at 6925 Hollywood Boulevard, Los Angeles, CA 90028 outside the TCL Chinese Theatre.

Is hotel transportation provided?
Yes, hotel pick-up and drop-off service are available at select locations in Los Angeles. Please call the phone number listed on your e-Ticket to confirm your hotel transportation.

Are children allowed on the tour?
Absolutely. The Multilingual Deluxe Grand City Tour of Los Angeles is ideal for all ages.

What do I need to bring on the tour?
In addition to your e-Ticket, we highly recommend bringing the following items:

• Sunglasses
• A hat
• Sunscreen
• A camera
• Extra camera batteries

What languages is the tour available in?
The tour is available in nine languages:

• Chinese (Mandarin)
• French
• German
• Italian
• Japanese
• Korean
• Portuguese
• Spanish

Is this tour accessible to people in wheelchairs?
Starline Tours is committed to providing full accessibility to customers in wheelchairs and we do not discriminate on the basis of physical disability or for any other reason. We are ADA-compliant and all our tours are fully accessible. However, we do advise you to notify us of any special requirements at least 24 hours in advance of the scheduled departure time, so we can make a note of it on your reservation and make adequate arrangements. Please note your request for a wheelchair-accessible tour when making your reservation.

Is parking available at the terminal?
The Hollywood & Highland Center has an underground parking structure with entrances at 1755 N. Highland Ave., Los Angeles, CA 90028 and 1754 N. Orange Dr., Los Angeles, CA 90028. There will be a sign that reads “5 Star Public Parking Hollywood & Highland.” With validation, the first two hours are $2. After that, each additional 15 minutes is an additional $1 and the maximum for the day is $15. All of our tours qualify for parking validation, so bring your parking ticket stub to your tour director.

Amelie, A New Musical

Where is Amelie, A New Musical performed?
The show is performed at the Walter Kerr Theatre located at 219 West 48th Street New York, NY 10036.

Is the show appropriate for children?
Children under the age of 5 are not permitted into the Walter Kerr Theatre. The show is appropriate for children but is better suited for older children who can understand the show’s complex themes.

Are there devices for the hard-of-hearing? 
Yes, available free-of-charge inside the lobby.

What time should I arrive at the theater? 
Doors open 45 minutes before show time. We recommend arriving at least 15 minutes before show time.

Are there concessions inside the theater? 
Yes. Soft drinks, water, cocktails, candy and show merchandise (no food). No food is allowed into the theater.

Can I take photographs of the show?
Absolutely NO recording devices are allowed in the theater, including still cameras

Kauai Coast Resort at the Beachboy

Is parking available?
Yes. There is ample free self-parking for guests.

Is the hotel pet-friendly?
No. Only certified service animals are welcome on resort property.

Is smoking permitted at the resort?
No. The resort is a smoke-free property.

Does the hotel offer dining options onsite?
Yes. Guests can dine at the following onsite eateries:

• The Hukilau Lanai restaurant
• The Beachboy Poolside Bar

In addition, many popular restaurants are located nearby.

Can I request a crib and/or rollaway bed?
Cribs and rollaway beds are not available.

Hyatt Regency Waikiki Beach Resort and Spa

How many rooms does the hotel have?
The hotel has 1,230 guestrooms.

Does the hotel offer parking for guests?
Guests can choose between self- and valet parking. Self-parking is available for $30 per night, plus tax, while valet parking is available for $35 per night, plus tax. Both parking options have in and out privileges.

What dining options does the hotel have?
Guests have multiple restaurants and dining options to enjoy while at the resort:

• Japengo Steak and Seafood: serving incredible steak and island seafood in the heart of Waikiki.
• Shor: one of Waikiki’s largest breakfast buffets filled with a delectable array of locally sourced foods.
• SWIM: tropical drinks and a menu of light fare are perfect for lunch or dinner at sunset; open daily.

Additionally, the resort’s ideal location places guests in the center of popular restaurants, bars, and eateries in the Waikiki area.

Is the hotel pet-friendly?
Yes. The hotel can accommodate dogs and cats within the following pet policy:

• Limit of up to two total pets
• Litter box for cats is required
• Dogs: 75 pounds and under or two dogs under a combined weight of 150 pounds are permitted
• For dogs, the hotel offers beds, a bowl, a mat, and treats.
• Up to six nights — $150 per stay
• Seven to 30 nights — $150 additional deep cleaning fee
• 31 or more nights a fee will be assessed at the resort’s discretion

Please adhere to Hawaii’s specific guidelines about traveling with pets.

Can I reserve a smoking room?
Yes. Smoking rooms are available. However, guests may only smoke on the lanai.

Can I request a crib or rollaway bed?
Yes. Cribs are complimentary while rollaway beds are available for an additional fee.

Hyatt Regency Maui Resort & Spa

How many rooms does the hotel have?
The hotel has 806 guestrooms.

Does the hotel offer parking for guests?
Yes, guests can either self-park or use valet parking. Self-parking is available for a $18.00 per night fee. Valet parking is available for a $28 per night with in/out privileges.

The self-parking lot is located at the south end of the resort in our Lahaina Parking Lot. After passing Hyatt Residence Club, Ka’anapali Beach, take the final left turn before you reach the valet/main entrance to the hotel. Follow the street till you end at the self-parking lot. Please request a self-parking card at the front desk to apply charges to your guestroom and to allow for in and out privileges.

What dining options are offered at the hotel?
Guests can dine at the following restaurants, bars, and eateries at the resort:

• Japengo: steaks, seafood, sushi; modern pacific rim
• ‘Umalu: contemporary Hawaiian cuisine, poolside bar
• Honolulu Coffee: coffee, espresso, breakfast, snacks
• Son’z Steakhouse: fine dining, classic cuisine
• Sunset Terrace: Drums of the Pacific Lu’au
• Swan Court Breakfast: buffet or a la carte
• Grotto Bar
• Ululani’s Hawaiian Shave Ice

Can I request a crib or rollaway bed?
Yes. Cribs are complimentary while rollaway beds are available for a $25/night fee.

Can I bring my pet to the resort?
Yes! The resort’s pet policy is as follows:

• Only dogs weighing 50 lbs or under will be permitted. Service dogs excluded.
• A reservation inclusive of a dog must be made three days in advance of arrival.
• Dogs are not allowed in restaurants or pool areas (service dogs excluded)
• There is a $150.00 charge per stay up to six nights. An additional $150.00 service charge will apply from day seven through 30.
• Two dogs may stay in a guestroom, provided that the combined weight of both dogs does not exceed 75 lbs.
• In the presence of a pet, the guest must be at the room to have the room serviced by Housekeeping. If both the pet and owner are not present the room will be serviced.
• Be advised that your dog(s) must always be kept on a leash while on the property.

Can I reserve a smoking room?
No. This is a smoke-free property.

Hyatt Place Waikiki Beach

Can I reserve a smoking room?
No. The Hyatt Place Waikiki Beach is a 100% smoke-free property. Designated outdoor smoking areas are available for those who wish to smoke. Guests found violating the smoke-free policy will be fined at the discretion of the hotel.

What dining options are available at the hotel?
Guests can choose from a variety of dining options including:

• Complimentary breakfast — At a.m. Kitchen Skillet™ from Monday through Friday 6:30 am to 9:30 am, and Saturday through Sunday 6:30 am to 10:00 am.
• 24/7 Gallery Menu — Offers freshly prepared meals any time day or night.
• 24/7 Gallery Market — Serves a selection of perfectly packaged grab n' go items.
• Coffee to Cocktails Bar — Serves coffee 24 hours a day and only alcoholic beverages until 4 am.

In addition, the hotel is centrally located in Waikiki, meaning guests have direct access to popular restaurants, bars, and eateries.

Can I bring my pet to the Hyatt Place Waikiki Beach?
Yes! The pet policy is as follows:

• For guests staying 1-6 nights, a $75 non-refundable pet fee will be administered. 
• Guests staying 7-30 nights will be administered a $75 non-refundable pet fee, plus an additional $100 cleaning fee. 
• The fee(s) will be inclusive of taxes. 
• A maximum of two dogs per room are permitted. 
• Only dogs weighing 50 lbs. and under are permitted; two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 lbs.; the pet fee encompasses this and pets exceeding are at the hotel's discretion. 
• All pets must be housebroken. 
• Cats are also welcome.

What parking options are available to guests?
Guests can use the valet parking service for a $32 per night fee.

What are the hours of operation for the outdoor pool and sundeck?
The outdoor pool and sundeck are open from 10:00 am to 10:00 pm daily.

How many rooms does the hotel have?
Hyatt Place Waikiki Beach has 426 guestrooms.

What places of interest and/or attractions are located nearby?
With the hotel’s prime location, guests are never too far from Honolulu’s top attractions:

• Waikiki Beach - 2 Blocks
• Honolulu Zoo - 2 Blocks
• Ala Wai Golf Course - 6 Blocks
• Waikiki Aquarium - 6 Blocks
• Diamond Head - 1.5 Miles 
• Honolulu International Airport - 9 Miles

Can I request a crib or rollaway bed?
Yes. Cribs and rollaway beds are available for an additional fee.

Big Air Buena Park

I’ve never been to a trampoline park before. How does it work?
When you arrive at Big Air Buena Park, you’ll go through the following steps. Our staff is onsite to assist you every step of the way.

• Sign a waiver and bring socks.
• Buy tickets either online or at the park.
• Receive your sticker designating your jump time (jumps start every 15 minutes).
• Jump to your heart’s content on all our attractions during your jump time.

Do I have to pay if I’m not jumping?
Nope! Spectators are free of charge.

How old do you have to be to bounce?
Big Air has activities for kids of all ages!

What should I wear?
We recommend jumpers wear athletic gear that is both comfortable and appropriate. Special non-skid socks are recommended. Air Socks are available for purchase at the park, or you can bring your own.

Do I need to sign a waiver?
Yes. All participants are required to fill out and complete a safety waiver before participating.

Does Big Air Buena Park serve food?
Yes. You can purchase food at Big Eats, the snack bar that serves items such as pizza, corn dogs, other snacks and Pepsi products with seating for the whole family.

Can I bring outside food in the park?
No outside food or drinks are permitted in the park, however, guests are welcome to enjoy the food they bring at common area tables located in the mall.

Where do I park?
The best place to park is in the back between Walmart and 24 Hour Fitness. There is a walkway with stairs that leads to a mall entrance.

Hilton Waikoloa Village

What dining options are available at the resort?
The Hilton Waikoloa Village has a myriad of restaurants and bars, along with in-room dining. 

What is included in my daily resort fee?
The daily resort charge covers the following:

• Internet access in your room
• Hawaiian Cultural Classes (hula, lei making, and ukulele - see below for details)
• PlayStation® 3 access with unlimited movies and games (DVD Now card can only be used in your specified tower) (Limit 2 checked out at any given time)
• Local, toll-free, and credit card calls (No access fee)
• Complimentary 15 minute photo session and souvenir keepsake
• 20% discount on beach toys at the saltwater lagoon, and 10% discount on catamaran excursions through Ocean Sports

Is airport transportation available?
Yes. SpeediShuttle is available through the hotel for a fee.

Can I request a rollaway bed or crib?
Cribs are available free of charge. Rollaway beds are available for a $50 per night fee.

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

Is Internet access available at the hotel?
Yes. Free WiFi is available throughout the hotel.

Hilton Waikiki Beach

Is there a resort fee?
No. The Hilton Waikiki Beach does not require a resort fee.

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

Is parking available?
Yes. The hotel offers valet parking for a surcharge.

Is Internet access available at the hotel?
Yes, Internet access is available for a fee.

Can I request a rollaway bed or crib?
Cribs are available free of charge. Rollaway beds are not available for guests.

Are accessible rooms available?
Yes.

Hilton Hawaiian Village Waikiki Beach Resort

What dining options are available at the hotel?
Guests of Hilton Hawaiian Village Waikiki Beach Resort have over 20 bars and restaurants to choose from. Plus, the resort’s premier location means guests are within walking distance to top dining establishments in Waikiki.

What is Camp Penguin?
Camp Penguin is Hilton Hawaiian Village Waikiki Beach Resort’s program for children between 5 and 12 years old. Located in the Diamond Head Tower, children participate in fun and educational activities.

Is airport transportation available for hotel guests?
SpeediShuttle is the only authorized on-demand shuttle service provider at the Honolulu airport and has greeters stationed throughout the terminals. They are also the only airport shuttle that can drop off and pick up guests in the Main Lobby at the resort. Shuttle transportation is available for a fee.

Is parking available for guests?
Hilton Hawaiian Village provides a six-level parking garage, conveniently accessible from all towers at the resort. Self-parking and valet parking are both available for the following fees:

• Daily Self-Parking Charge for registered hotel guests: $43.00
• Daily Valet Parking Charge for registered hotel guests: $50.00
• Validated Self-Parking Charge: $8.00 (For event functions only. Not valid for overnight function parking.)
• Validated Valet Parking Charge: $13.00 (For event functions only. Not valid for overnight function parking.)

Fees are subject to change.

Can I request a smoking room?
No. The hotel is smoke-free. However, the resort has designated smoking areas for guests who wish to smoke.

Can I request a rollaway bed or crib?
Yes. Cribs are available free of charge. Rollaway beds are available for a $35.00 per night fee.

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

Is Internet access available at the hotel?
Yes, Internet access is available for a fee.

Hapuna Beach Prince Hotel

Does the hotel have parking for guests?
Guests can choose between from self- and valet parking.

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

Can I request a rollaway bed or crib?
Yes. Cribs are available free of charge. Rollaway beds are available for a $45.00 per night fee.

What dining options are available at the hotel?
At the Hapuna Beach Prince Hotel, guests can enjoy the following dining establishments:

• Coast Grille & Oyster Bar
• Ocean Terrace
• Cafe Hapuna
• Beach Bar

Guests also have room-signing privileges at sister property Mauna Kea Beach Hotel restaurants. A convenient, complimentary evening Dining Shuttle operates between Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel every night from 5:50 pm until 9:45 pm.

Can I request a smoking room?
No. The hotel is smoke-free. However, the resort has designated smoking areas for guests who wish to smoke.

Is Internet access available at the hotel?
Yes, Internet access is available for a fee. Free WiFi is available in some public areas throughout the hotel.

The Grand Hyatt Kauai Resort and Spa

How many guestrooms does the resort have?
The Grand Hyatt Kauai Resort and Spa has 602 guestrooms including 37 suites, 308 king rooms, 161 king/queen rooms, 96 queen/queen rooms and 19 accessible rooms and Grand Club® rooms.

Does the resort offer onsite dining options?
At the Grand Hyatt Kauai Resort and Spa, guests have a world of cuisine at their fingertips. Onsite restaurants and dining options include:

• Dondero’s — Italian
• Tidepools — Pacific Rim
• ‘Ilima Terrace — Breakfast buffet/lunch
• Hale Nalu — Sandwiches/salads
• Stevenson’s Sushi & Spirits — Cocktails/sushi
• Seaview Terrace — Coffee/pastries/cocktails/appetizers
• Captain’s Bar — Cocktails
• Shipwreck Bar — Cocktails
• Grand Hyatt Kaua'i Luau — Polynesian
• Poipu Bay Clubhouse — On-the-go breakfast/lunch

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

Does the hotel have parking available for guests?
Yes. Guests may choose from self- or valet parking. Self-parking is included in the resort fee. Valet parking is available for $25 per day.

Is an airport shuttle available to and from the hotel?
Prearranged Roberts Hawaii Express Shuttle provides a Meet and Greet service along with transportation between Lihue Airport and Grand Hyatt Kauai Resort & Spa. Prearranged Shuttle Service guarantees a faster, worry-free arrival and departure. Please note your request for airport transportation when making your reservation. Call the phone number on the e-Ticket to confirm your transportation.

What does the resort fee include?
The daily resort fee includes the following services and amenities:

• Self-parking
• Purified water stations
• Two complimentary refillable water bottles
• Coffee maker in room with Hawaiian coffee and tea
• Complimentary self-service washer, dryer, and detergent
• Complimentary boarding pass and incoming fax printing
• Unlimited local and toll-free calls
• In-room safe
• Reusable logo tote bag Located in closet
• Access to 24-hour Anara Spa fitness center
• Fitness and yoga classes at Anara Spa
• See daily activities schedule, 14 years and older
• Welcome lei greeting
• Guided sunrise walk Monday - Saturday
• Hawaiian crafters Daily in lobby
• Entertainment and hula Seaview Terrace
• Late-night entertainment Stevenson’s Sushi & Spirits
• Torch lighting ceremony Three times per week
• Ukulele, lei-making and hula lessons
• Koi fish feeding and parrot talk
• Sunscreen samples at pool recreation desk
• One hour tennis court time daily
• Reservations required, equipment rental available

Can I request a rollaway bed or crib?
Yes. Both rollaway beds and cribs are free of charge.

Can I request a smoking room?
No. The hotel is smoke-free. However, the resort has designated smoking areas for guests who wish to smoke.

Gulliver's Gate ID 5796

Where are you located?
216 W 44th street in the heart of Time Square between 7th and 8th Avenue.

What are your hours of operation?
Open daily from 10 AM to 8 PM. Last entry is 1 hour before closing.

Is Gulliver’s Gate accessible to guests with disabilities? 
Yes, Gulliver’s Gate is Accessible to guests with disabilities.

Is there a coat check?
Yes, we have a coat check available and if required we can hold some small luggage. Coats and bags are $1 per item. Strollers and luggage are $2 per item. Cash only. No bills over $20. Subject to availability.

Are strollers allowed?
Yes, we allow strollers or if you prefer you can check them at coat check.

Can I take pictures?
Yes, you may take pictures. No flash or self-sticks permitted.

How long does the exhibit take?
On average 1.5 hours for a self-guided tour and no re-entry.

Are there any restrictions on what I can bring inside the attraction?
Yes, guests can not bring in luggage, backpacks, selfie-sticks, or umbrellas. Additionally, no outside food or beverages are allowed inside Gulliver's Gate.

Is this attraction appropriate for children?
Absolutely. Children love seeing the miniature versions of skyscrapers, trains, cityscapes, and more. Gulliver’s Gate is ideal for all ages.

Where is the closest train station?
The train station closest to Gulliver’s Gate is 42nd Street-Times Square / Broadway-7 Avenue.

Are service animals allowed inside the attraction?
Yes. Certified service animals are the only animals permitted inside the attraction.

Urban Adventure Cruise ID 5722

Do you serve food and beverages on the boat?
Guests may purchase beverages including water, soda, wine, and beer onboard. Please note, no outside alcoholic beverages are permitted on the boat. Food is not sold on the boat. However, passengers are welcome to bring their own snacks or brown-bag meal aboard.

Does the cruise go through the Chicago River Lock?
Yes. The Urban Adventure Cruise passes through the Chicago River Lock system as the guide provides a full narration about the operation of the lock.

Do tours still depart when raining?
Yes, tours depart rain or shine. Open and covered seating is available on board.

Are restrooms available onboard the boat?
Yes.

What safety measures are taken onboard?
All vessels are inspected and certified by the United States Coast Guard, the State of Illinois and the City of Chicago each year. Also, the crew is licensed by the USCG and undergoes an extensive training program. The boat carries 100% Adult and 100% Child life preservers, but you will only need them in the unlikely event of an emergency.

May I bring my luggage on the boat?
No. Luggage is not allowed aboard the Mercury vessels.

May I bring a stroller aboard?
Yes, strollers may be brought aboard and will be folded and stored in the salon for the duration of the cruise. They are not allowed on the deck. Please note, children must be removed from strollers prior to boarding.

When should I arrive?
Boarding begins 15-30 minutes before departure. Please arrive during this time frame to get the best seats!

Where is the closest parking?
Laz Parking Garage at 111 E. Wacker Drive. is just one driveway east of Michigan Avenue, next to the Fannie May candy store. Look for the blue awning across the street marking the entrance to Riverside Gardens and Chicago’s Riverwalk at the southeast corner of the Michigan Avenue Bridge.

Discount rates available for Mercury customers: $14 for 1-3 hours or $15 for 3-4 hours of parking. Simply have your parking ticket stamped at the Mercury Box Office to receive the discount.

Are the vessels wheelchair accessible?
For safety reasons, motorized scooters and electric wheelchairs cannot be accommodated aboard the ship. Guests who are able to transfer may use the company's manual wheelchair, based on availability. Under Federal law and due to special marine safety construction guidelines, USCG-regulated small vessels are not subject to land-based architectural configuration requirements.

Disneyland® Resort Theme Parks from Del Sol Inn ID 5757

How do I receive my Disneyland® tickets?
You must present your voucher(s) at the Front Desk of the Del Sol Inn to receive your Disneyland® or Disney California Adventure® Park ticket(s). Please visit front desk prior to park visit as vouchers will not be accepted at the Disneyland® or Disney California Adventure® Park front gate. Photo identification will be required.

What are the hours of operation for Disneyland® Park and Disney California Adventure® Park?
Disneyland® Park and Disney California Adventure® Park hours vary and are subject to change without notice.

What is Disney FASTPASS and how does it work?
Disney's FASTPASS service is FREE and allows you to enjoy popular attractions at Disney World without spending time waiting in line. Look for the FASTPASS Distribution sign near the entrance of an attraction. Check the Return Time displayed on the sign. If the return time works for you, insert your admission ticket and the machine will generate a FASTPASS ticket printed with your return time. Return to the FASTPASS Return entrance at your Return Time to enjoy the attraction with a minimal wait.

What is the best way to dress for a day at the parks?
The parks are a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the parks.

How does inclement weather affect the availability of attractions and entertainment at the Disneyland Resort?
In the event of inclement weather during your visit to the Disneyland Resort, most attractions and indoor shows will continue to operate. For the safety and comfort of our Guests and Cast, some outdoor attractions may temporarily close until the inclement weather passes.

Are there any personal items guests should not bring into the theme parks?
All bags and purses are inspected prior to guests entering the theme parks. Guests are not allowed to bring wagons, skateboards, scooters, in-line skates, shoes with built-in wheels, two-wheeled or three-wheeled conveyances, strollers larger than 36” x 52”, alcoholic beverages, any illegal substances, sporting goods, restraining devices, weapons, folding chairs, glass containers (excluding baby food jars and perfume bottles,) Suitcases and pets (unless they are service animals.)

Are coolers permitted inside the parks?
Coolers larger than a 6-pack sized are not permitted into the theme parks. Note: Guest can store coolers up to 18” wide X 25” high X 37” deep in rentable large lockers located outside the Disneyland Park Main Entrance. Lockers are not refrigerated and availability is limited.

Can I bring outside food or beverages into the Disneyland® Park or Disney California Adventure® Park?
At the present time, you can enjoy your own food and beverages at the complimentary picnic area - conveniently located outside the Main Entrance to Disneyland Park.

How much does it cost to park at Disneyland® Park or Disneyland California Adventure® Park?
$20 Cars and motorcycles
$25 Oversized vehicles
$30 Buses and tractors with extended trailers

Are lockers and wheelchairs available?
Yes, lockers are available for rental in the Esplanade between the parks. Lockers are rented per day and lockers inside the parks are subject to park operating hours. Manual wheelchairs and ECV’s are available to rent on first-come, first-served basis outside the entrance of Disneyland Park and can be used in both parks. Since they may not be reserved, please plan to arrive early.

How much does it cost to rent a stroller at Disneyland® Park or Disneyland California Adventure® Park?
Stroller rentals are available outside the Disneyland® Park Main Entrance. The price of one stroller is $15 per day and $25 per day for 2 strollers. Rented strollers may be used in both Disney California Adventure® and Disneyland® Park. Rented strollers are not permitted in the Downtown Disney District.

Disneyland Resort Theme Parks from Desert Palms Hotel and Suites ID 5731

How do I receive my Disneyland® tickets?
You must present your voucher(s) at the Front Desk of the Del Sol Inn to receive your Disneyland® or Disney California Adventure® Park ticket(s). Please visit front desk prior to park visit as vouchers will not be accepted at the Disneyland® or Disney California Adventure® Park front gate. Photo identification will be required.

What are the hours of operation for Disneyland® Park and Disney California Adventure® Park?
Disneyland® Park and Disney California Adventure® Park hours vary and are subject to change without notice.

What is Disney FASTPASS and how does it work?
Disney's FASTPASS service is FREE and allows you to enjoy popular attractions at Disney World without spending time waiting in line. Look for the FASTPASS Distribution sign near the entrance of an attraction. Check the Return Time displayed on the sign. If the return time works for you, insert your admission ticket and the machine will generate a FASTPASS ticket printed with your return time. Return to the FASTPASS Return entrance at your Return Time to enjoy the attraction with a minimal wait.

What is the best way to dress for a day at the parks?
The parks are a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the parks.

How does inclement weather affect the availability of attractions and entertainment at the Disneyland Resort?
In the event of inclement weather during your visit to the Disneyland Resort, most attractions and indoor shows will continue to operate. For the safety and comfort of our Guests and Cast, some outdoor attractions may temporarily close until the inclement weather passes.

Are there any personal items guests should not bring into the theme parks?
All bags and purses are inspected prior to guests entering the theme parks. Guests are not allowed to bring wagons, skateboards, scooters, in-line skates, shoes with built-in wheels, two-wheeled or three-wheeled conveyances, strollers larger than 36” x 52”, alcoholic beverages, any illegal substances, sporting goods, restraining devices, weapons, folding chairs, glass containers (excluding baby food jars and perfume bottles,) Suitcases and pets (unless they are service animals.)

Are coolers permitted inside the parks?
Coolers larger than a 6-pack sized are not permitted into the theme parks. Note: Guest can store coolers up to 18” wide X 25” high X 37” deep in rentable large lockers located outside the Disneyland Park Main Entrance. Lockers are not refrigerated and availability is limited.

Can I bring outside food or beverages into the Disneyland® Park or Disney California Adventure® Park?
At the present time, you can enjoy your own food and beverages at the complimentary picnic area - conveniently located outside the Main Entrance to Disneyland Park.

How much does it cost to park at Disneyland® Park or Disneyland California Adventure® Park?

• Cars and motorcycles: $20 
• Oversized vehicles: $25 
• Buses and tractors with extended trailers: $30 

Are lockers and wheelchairs available?
Yes, lockers are available for rental in the Esplanade between the parks. Lockers are rented per day and lockers inside the parks are subject to park operating hours. Manual wheelchairs and ECV’s are available to rent on first-come, first-served basis outside the entrance of Disneyland Park and can be used in both parks. Since they may not be reserved, please plan to arrive early.

How much does it cost to rent a stroller at Disneyland® Park or Disneyland California Adventure® Park?
Stroller rentals are available outside the Disneyland® Park Main Entrance. The price of one stroller is $15 per day and $25 per day for 2 strollers. Rented strollers may be used in both Disney California Adventure® and Disneyland® Park. Rented strollers are not permitted in the Downtown Disney District.

Lower Manhattan Bike Tour ID 5625

When does the tour operate?
Tours depart daily at 10:00 am from mid-March through mid-December.

Where do the tours depart from?
Our Manhattan Tours start from the lobby of the Manhattan Mini Storage at 645 W 44th St, New York, NY 10036. Closest subway station is Port Authority on the A, C and E. Your confirmed departure location will be sent to you on your e-Ticket. For more information, please call the customer service number listed on your e-Ticket.

What does my tour include?
Tour price includes bike, helmet and walkie talkie (headset) but doesn’t include any food or drinks at tour stops. Plan for about $20 for coffee, beer, and/or pizza.

Do I need to be physically fit for the bike tour?
Fitness level is light for this tour. We cover approximately 12 miles in 5 hours, but on mostly flat terrain and very few slight hills. Traffic is moderate but we stay almost exclusively on bike lanes.

What is the age restriction for the Lower Manhattan Bike Tour?
Our public tours require a minimum age of 13 years old.

Are tips included or required?
Gratuities are not included nor required, but are certainly appreciated - especially if you had a great time!

Brooklyn Bike Tour ID 5619

When is this tour available?
The tour departs daily at 10:00 am.

What does my tour include?
Tour price includes bike, helmet and walkie talkie (headset) but doesn’t include any food or drinks at tour stops. Plan for about $20 for coffee, beer, and/or pizza.

Do I need to be physically fit for the bike tour?
The fitness level is moderate for this tour. We cover approximately 12 miles in 5 hours, but on mostly flat terrain and very few slight hills. We ride almost exclusively on bike lanes on the Brooklyn bike tour.

What is the age restriction for the Brooklyn Bike Tour?
Our public tours require a minimum age of 13 years old.

Are tips included or required?
Gratuities are not included nor required, but are certainly appreciated - especially if you had a great time!

Orlando Tree Trek Adventure 5770

What are the hours of operation?
Orlando Tree Trek Adventure opens daily at 8:00 am with groups departing every 30 minutes. Last departure time varies by season.

What courses can I participate in? 
Dependent upon age and height Orlando Tree Trek Adventure Park offers:

• Four (4) Adult Courses (12+) which includes a giant (425 ft) zip line.
• Three (3) Junior Courses (9-11) which includes a giant (425 ft) zip line.
• Two (2) Kids Courses (7-11)

How long does it take to complete the adult course?
Although you can end your adventure at any time, it will take you approximately 2 – 3 hours to complete the adult course which includes a brief training session.

How do I get started on a course?
When you have completed your waiver form, you’ll begin a brief group training session. At the training session, you’ll be fitted into your harness and your guide will show you how to attach yourself to safety lines and how to attach yourself to a zip line. Once your guide deems that you can safely use your equipment, you’ll be able to proceed onto your first course.

Is there a minimum age/height for accessing the children’s Yellow course?
Children must be a minimum of 7 years old. In order for children to be able to reach the safety lines and manage their way through the course, they must be able to reach the tips of the fingers to a height of 4'7″ (140 cm) while keeping their feet flat on the ground.

Are there age/height restrictions for the Adult and Junior Courses?
In order for guests (12+) to be able to reach the safety lines and manage their way through the Adult Course, they must be able to reach the tips of the fingers to a height of 5'11″ (180 cm) while keeping their feet flat on the ground. The height restriction for the Junior Course (9-11) is 5'9″ (175cm).

Is there a weight limit to participate?
We do not go by weight limit we go by waist size. You must have a 44-inch waist or smaller to be able to participate in our courses.

Can parents or guardians watch their children on the kids' courses?
At least one parent of guardians is required to supervise your child. There are walking paths that you can use to take memorable photos and memories.

Are there clothing requirements for the course?
Appropriate footwear and clothing are required for safety purposes:

• No open-toed shoes
• No slip-on shoes
• No loose baggy clothing or shirts wrapped around the waist
• Long hair must be tied back
• Absolutely no jewelry – especially necklaces or loose bracelets which could get caught in equipment. 

We recommend that you wear clothing that you don’t mind getting dirty. Guests can be refused access to the course if they do not have appropriate clothing to meet our safety standards. Climbing gloves for guests are available at the counter for a $3.00 fee.

What if I don’t want to go on the course myself, but I want to watch my family/friends go on the courses?
There are walking trails along the course that allow you to walk and observe others as they use and progress through the courses.

Hotel Spero ID 5636

Can I reserve a smoking room?
No. The Hotel Spero is a smoke-free establishment.

Is room service offered? What are the hours?
We do not offer room service, but our onsite restaurant, Jasper’s Corner Tap and Kitchen, provides take-out orders. Online take-out ordering is available as well as in-person or via phone. Jasper’s is connected to Hotel Spero through the lobby.

Does the hotel have a pool?
No.

Is an airport shuttle available?
No. Shuttle service of any kind is not available through the hotel.

Does the hotel offer parking?
Yes, valet parking is available. The overnight parking fee is $58 per night plus tax, and over-sized vehicles are $69 per night plus tax. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package. Self-parking is not offered through the hotel.

Does the hotel provide rollaway beds or cribs? Is there a charge?
The Hotel Spero does not have rollaways. Cribs are available and free of charge.

Does the hotel have connecting rooms?
Yes. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.

Does the hotel have accessible rooms?
Yes, the hotel has accessible suites. These suites include roll-in showers with support bars.

Are pets allowed? Are there restrictions for weight, height or types?
Yes, Hotel Spero is a pet-friendly hotel and pets (dogs and cats only) that are 50 lbs. or less are welcomed at the hotel for a $50 fee. The fee includes dog or cat treats, use of a dog bed, a map of great places to walk your dog and pet waste disposal bags. Please note that pets cannot be left unattended at the hotel. Plan to stay with your pet at all times. Pets must be leashed or in a carrier at all times while outside of your room. Please note that you will be bringing a pet with you when making your reservation.

Does the hotel have pet-free rooms for those with allergies?
Yes, designated pet-free rooms are available upon request.

Hollywood Pass ID 5784

Where do the tours begin?
Tours begin from our main departure point outside the world-famous TCL Chinese Theatre, 6925 Hollywood Blvd., Los Angeles, CA 90028.

Is hotel transportation available?
Yes. Hotel pick-up and drop-off are available for those who desire. Please contact the phone number on your e-Ticket to confirm your hotel transportation.

Are your tours accessible to people in wheelchairs?
We are committed to providing full accessibility to customers in wheelchairs and we do not discriminate on the basis of physical disability or for any other reason. We are ADA-compliant and all our tours are fully accessible. However, we do advise you to notify us of any special requirements at least 24 hours in advance of the scheduled departure time, so we can make a note of it on your reservation and make adequate arrangements.

Do you offer parking?
Those who must drive to the tours can park at The Hollywood & Highland Center underground parking structure with entrances at 1755 N. Highland Ave., Los Angeles, CA 90028 and 1754 N. Orange Dr., Los Angeles, CA 90028. There will be a sign that reads “5 Star Public Parking Hollywood & Highland.” With validation, the first two hours are $2. After that, each additional 15 minutes is an additional $1 and the maximum for the day is $15. All of our tours qualify for parking validation, so bring your stub for tour guides to scan it.

The Wonder of Christmas at the Shoji Tabuchi Theatre ID 5727

How long is the show?
The show is approximately 2 hours long.

Do Dorothy and/or Christina perform in the show with Shoji Tabuchi every night?
No, they do not. They perform on randomly selected dates and that information is not released to the public.

Is this show performed all year long?
No. This is a seasonal show performed only during the winter months.

Courtyard by Marriott Waikiki Beach

Can I reserve a smoking room?
No. This is a non-smoking hotel property. 

Is parking available?
The hotel offers valet parking for a 39 USD daily fee. The fee is subject to change. Self-parking is not available.

How many rooms does the hotel offer?
Courtyard by Marriott Waikiki Beach has 17 floors, 308 rooms, and 95 suites.

Are pets allowed in the hotel?
No. Only certified service animals may enter hotel property. 

Does the hotel have an onsite restaurant?
Yes. Spada Bar & Restaurant is open for breakfast, lunch, and dinner.

How close is the hotel to Waikiki Beach?
Courtyard by Marriott Waikiki Beach is only 0.2 miles away from the beach.

Is an airport shuttle service provided by the hotel?
No. The hotel does not offer a shuttle service.

Are accessible rooms available?
Yes. Guests may request an accessible room when making their reservation.

Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Is parking available?
Yes. Self-parking and valet parking is available to guests for a daily fee. The fee price is subject to change.

What other fees will I be required to pay?
While the hotel does not charge a required resort fee, several additional service fees apply should the guest request and/or use the service:

• Buffet breakfast fee
• Fee for in-room wireless Internet
• Fee for in-room high-speed Internet (wired)
• Fee for wireless Internet in public areas
• Fee for high-speed Internet (wired) in business center
• Self-parking fee
• Valet parking fee

You will not be charged if you do not use these services or amenities.

Can I reserve a smoking room?
No. This is a smoke-free hotel property.

Are pets allowed in the hotel?
No. Only certified service animals may enter hotel property.

What dining options does the hotel provide?
The hotel offers multiple dining options including:

• Buffet breakfast (fee)
• Billfish Poolside Bar & Grille
• Menehune Coffee Company
• Island Breeze Luau (reservations required)

The hotel is also located near multiple popular restaurants and dining establishments.

Does the hotel provide airport shuttle service?
No. Airport shuttle service is not available through the hotel.

Courtyard by Marriott Kauai at Coconut Beach

How many guestrooms does the hotel have?
The Courtyard by Marriott Kauai at Coconut Beach has 4 floors, 309 rooms, and 2 suites.

Can I reserve a smoking room?
No. This is a smoke-free hotel property.

What is included in the resort fee?
The daily resort fee includes the following amenities:

• Beach loungers
• Fitness/yoga classes
• Sporting facilities or equipment
• Business center/computer access
• Phone calls

Is parking available?
Yes. Both valet and self-parking are available for a $14 per day fee. The fee is subject to change.

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

What dining options does the hotel provide?
Guests can dine at:

• Voyager Lanai Dining - Open for breakfast and dinner
• Makai Lounge - Open for lunch and dinner
• Luau - Thursday and Sunday

The hotel is also located near multiple popular restaurants and dining establishments.

Does the hotel provide airport shuttle service?
No. Airport shuttle service is not available through the hotel.

Are accessible rooms available?
Yes. Please request your need for an accessible room when making your reservation.

Aulani - A Disney Resort & Spa

When and where is the lei greeting service available?
Door greeters will make a presentation of gifts, or makana, to all overnight Guests upon arrival at the Resort. Women are given a floral lei, men a kukui nut lei, and children, Menehune necklaces.

Is there a cost associated with the lei greeting?
No. The presentation of makana is complimentary to all DVC members and Guests staying at Aulani.

Are service animals and pets permitted at Aulani?
While pets are not permitted, trained service animals are welcome in most locations at Aulani. Guests who use service animals must retain control of their animals at all times and keep them on a leash or harness while visiting. Cast Members are not permitted to take control of service animals.

What is the smoking policy at Aulani?
This Resort is a smoke-free environment, excluding designated outdoor smoking locations. A $250 to $500 room recovery fee (plus tax) will be charged for smoking in Guest rooms, on balconies or on patios. Please check with the Front Desk for information about designated outdoor smoking locations.

Does Aulani have cribs?
All of Aulani's rooms come with a complimentary crib such as a Pack 'N Play® Playard.

Are there accommodations for Guests with special needs?
Yes. Aulani offers accessible rooms for Guests with disabilities, including wheelchair and hearing accessible rooms. TTY equipment is available upon request at check-in. Please note your request for an accessible room when making your reservation.

Where can I dine with Disney Characters?
Aulani offers “Aunty's Breakfast Celebration at the Makahiki,” a Disney Character Breakfast.

What is the dress code at Aulani restaurants?
Most restaurants at Aulani feature a Resort Casual dress code policy. The following guidelines apply:

• A shirt is required
• Shoes or sandals are required
• If wearing a swimsuit, a cover-up is also required

Shirts with inappropriate words or pictures are not permitted at any time at any resort dining establishment.

For dinner at ‘AMA‘AMA, please follow an Upscale Casual dress code. The following guidelines apply:

• Men: Please, no baseball caps, board shorts, swimsuits, ripped or torn jeans, tank tops, and sleeveless shirts
• Women: Please, no baseball caps, swimsuits, and ripped or torn jeans

Is transportation available between the resort and other destinations on O‘ahu?
There are a variety of transportation options if you'd like to travel to and from Aulani. Choose from:

• Shuttle service between Aulani and popular destinations, including shopping centers and Honolulu International Airport
• Rental car service
• Taxi service
• The island's public transportation system

What are some of the amenities in Ko Olina near Aulani?
Guests can enjoy the following activities and amenities nearby:

• 18-hole golf course designed by Ted Robinson with golf shop
• Ko Olina Sports Club
• Roy's® Ko Olina Restaurant
• 43-acre Ko Olina Marina
• Lagoons and over a mile of seashore pathways with accessibility to a wide variety of water activities for the whole family (including swimming, snorkeling, deep-sea fishing, scuba diving, sailing and sunset dinner cruises)
• Shopping at Ko Olina Station and Ko Olina Center
• A variety of shops and restaurants in nearby Kapolei

Go Miami® Card ID 5793

What attractions are included in the card?
Using the Go Miami® Card, you can choose from the following area attractions to experience:

• Hop-On Hop-Off Big Bus Miami 1-Day All-Loops Tour
• Miami Seaquarium
• Jungle Island
• Biscayne Bay Sightseeing Boat Cruise
• Duck Tours South Beach
• Everglades Alligator Farm & Airboat
• Key West Day Trip from Miami
• Lion Country Safari
• Vizcaya Museum and Gardens
• Zoo Miami
• Everglades Tour from Miami
• Ft. Lauderdale Glass Bottom Boat and Snorkeling Trip
• Gator Park Airboat Tour
• Sawgrass Recreation Park Everglades Airboat Adventures
• Pérez Art Museum Miami with Guided Tour
• Jet Boat Miami
• Key Largo Glass Bottom Boat Cruise
• Miami Children's Museum
• Bike and Roll: Bike Rental
• The Official Art Deco Walking Tour
• Kennedy Space Center Visitor Complex
• Fun Spot America Theme Park - 4 Ride Sampler
• Gatorland
• Boggy Creek Airboat Tour
• Daytona All Access Track Tour
• WonderWorks All-Access Pass
• Ripley's Believe It Or Not! Odditorium - Orlando

How do I activate my pass?
Simply visit your first attraction and present your pass. It’s that easy!

Can I visit an attraction more than once?
While you can visit as many attractions as you want in one day, you can only visit each attraction once per day.

Does a pass expire?
Yes. You have one year from the date of purchase to begin using your pass. After one year, it will expire.

Miami & The Keys Explorer Pass® ID 5794

What attractions are included in the pass?
Using the Miami & The Keys Explorer Pass®, you can choose from the following area attractions to experience:

• Hop-On Hop-Off Big Bus Miami 2-Day All-Loops Tour
• Miami Seaquarium
• Jungle Island
• Biscayne Bay Sightseeing Boat Cruise
• CityView Key West Trolley Tour
• Sunset Watersports Key West Snorkel Dip & Sip
• Duck Tours South Beach
• Everglades Alligator Farm & Airboat Ride
• Lion Country Safari
• Vizcaya Museum and Gardens
• Zoo Miami Safari Package
• Sea Experience Glass Bottom Boat and Snorkeling
• Gator Park Airboat Tour
• Sawgrass Recreation Park Everglades Airboat Adventures
• Sunset Watersports Key West Parasailing
• Key Largo Princess Glass Bottom Boat Cruise
• Jet Boat Miami
• Island Safari Bike Rental
• Ripley's Believe It or Not! Odditorium Key West
• Conch Tour Train Key West
• Sunset Watersports Key West 2 Hour Kayak Rental
• Sunset Watersports Key West 2 Hour Paddle Board Rental
• Bike and Roll: Bike Rental
• The Official Art Deco Walking Tour

How long is my pass valid for?
Your pass is valid for 30 days after your first attraction visit.

How do I activate my pass?
Simply visit your first attraction and present your pass. It’s that easy!

Can I visit an attraction more than once?
No. Your pass includes only one visit per attraction.

Does a pass expire?
Yes. You have one year from the date of purchase to begin using your pass. After one year, it will expire.

TreeUmph! Adventure Course ID 5769

Do I need to sign a waiver?
Yes. Each guest who participates MUST complete an Acknowledgement and Waiver of Risk form. This form is required by the State of Florida and informs our guests of the inherent risks of the activity. If a guest is under 18 years of age then the waiver MUST be completed in part by their parent or legal guardian.

Is this activity appropriate for all ages?
Each course has it’s own age restrictions. Please refer to the following age groups for information:

0-8 years old: 

• Too young to participate, but always welcome as spectators!

9-11 years old:

• May purchase a junior ticket.
• MUST be able to reach the tips of their fingers with both hands above their head to a height of 5' 9″ (175 cm) while keeping their feet flat on the ground.
• MUST ALSO be directly supervised in the trees by a ticketed parent or guardian who is able to climb with them.
• Parent or legal guardian MUST sign a waiver

12+ years old:

• Can purchase an adult or senior ticket.
• MUST ALSO be able to reach the tips of their fingers with both hands above their head to a height of 5' 11″ (180 cm) while keeping their feet flat on the ground,
• If participant is under 16 years old, they MUST be directly supervised in the trees by a ticketed parent or guardian who is able to climb with them.
• Parents/guardian MUST sign a waiver if the participant is under 18 years old.

Are there any weight restrictions in place?
Yes. Guests MUST be able to fit into a 44-inch waist harness and weigh less than 275 pounds.

What should I wear?
We recommend that participants wear comfortable, athletic wear with closed-toe shoes. The following garment restrictions are in place for the safety of all participants:

• Long hair MUST be pulled back
• Eyeglass holders are recommended
• MUST wear closed-toed shoes
• No dangling jewelry
• No baggy clothing

What happens in the case of rain?
TreeUmph! Adventure Course is a RAIN or SHINE activity. In the case of severe weather, the park reserves the right to close and/or take precautions for the safety of guests. Should severe weather occur while you are on the course, listen and adhere to the instructions from course instructors.

By purchasing a ticket you agree to our policy that refunds or rain checks are NOT given for wet, hot or cold weather.

It is also possible that we will temporarily close the park due to severe weather conditions such as lightning in close proximity or high winds. If we evacuate guests out of the trees due to dangerous weather, you can expect the following to occur:

• To gather at Base Camp for a general announcement
• Most storms pass quickly in Florida. Our goal is to get you back on the courses as soon as it is safe to do so. We will continue to monitor the storm after all guests are safely down from the trees.
• We ask you to wait for the weather to pass and for Management to decide if guests will be able to return to the courses. Total wait time will not exceed 1.5 hours.
•  If after 30 mins, you choose not to wait and have not yet finished the last course of your ticket including the Triumph Zip Line, then you can receive a coupon for a ½ price ticket to return on another day.
• If you choose to wait and Management decides it is safe to return to climbing before the 1.5 hours wait time, then you will be allowed to re-start where you left off on the courses. No rainchecks will be issued if guests are allowed to return to the courses.
• You must wait on premises. If you leave the park for any reason then you lose your claim to a rain check.
• Guests that have not started the courses or are still on the demonstration course are entitled to a rain check without waiting if they prefer.
• All coupons and rain checks are subject to future availability.

After the 1.5 hours wait has expired and Management decides it is still not safe to return to the courses, the following will occur:

• If you have not yet finished the last course of your ticket (not including the Triumph Zip Line) then you will be given a rain check to come back on another day.
• If you have finished the last course of your ticket but have not finished the Triumph Zip Line, then you will be given your choice of either a ½ price coupon to come back or a pass to return to only do the Triumph Zip Line on another day.

What safety measures are in place?
Participants begin by watching a safety video where they learn the rules of the park, courses, and how to stay safe. Then guests move on to the Practice Course where they prove to our guides that they are safe and capable of climbing on the courses.

How long does it take to complete the courses?
Course length varies by course and age. Adult Ticket Courses typically take 3-4 hours to complete, while Junior Ticket Courses typically take 2.5-3 hours to complete.

What are the hours of operation?
Hours vary by season:

• October 1 - May 31: Open daily, except Wednesdays. Start times every 30 minutes between 9:00 am and 12:00 pm.
• June 1 - August 30: Open daily, except Wednesdays. Start times every 30 minutes between 8:00 am and 11:30 am.
• September 1 - October 31: Open Thursday through Sunday. Start times every 30 minutes between 8:00 am and 11:30 am.

Hollywood Explorer Pass® ID 5782

What attractions can I access using the pass?
The Hollywood Explorer Pass® grants users access to 4 of the following attractions:

• Madame Tussauds Hollywood - Ticket includes the Marvel Superheroes 4D Experience
• Hollywood Behind-the-Scenes™ Tour by Red Line Tours - Express Entry at Counter
• CitySightseeing Hop-On Hop-Off Multilingual City Tour
• Starline Movie Stars' Homes Tour
• TCL Chinese Theatres Guided Tour
• Ripley's Believe It or Not! Hollywood 

How much do I save using the pass?
On average, users save around 43% on admissions.

Do I need to choose my attractions in advance?
No, you may choose as you go. The pass is good for any combination of the number of attractions you purchased.

My child is under 3 years old. Can I get them a Hollywood Explorer Pass?
Child Passes are recommended for children ages 3-12. Many attractions offer free admission for younger children. Please consult the attraction websites for more details.

How do I activate my pass?
Visiting the first attraction will activate your pass.

Can I visit an attraction more than once?
No. Your pass includes only one visit per attraction.

Aston Waikiki Beach Tower

What dining options are available?
The hotel is surrounded by popular restaurants in the greater Waikiki area. In addition, in-room dining and on-site barbecue grills are available for guests.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge. Rollaway beds are not available. Please note this request when making your reservation.

Is parking available?
Yes. The hotel offers valet parking for a fee.

Are accessible rooms available for reservation?
No, accessible rooms are not available.

Can I reserve a smoking room?
No. All rooms and suites at this hotel are non-smoking.

Aston Shores at Waikoloa

What is included in my resort fee?
The daily resort fee covers the following amenities and services:

• Internet access (may be limited)
• Newspaper
• In-room safe
• In-room coffee
• Additional inclusions

Are accessible rooms available for reservation?
Yes. Guests must request an accessible room when making their reservation.

Can I reserve a smoking room?
No. All rooms and suites at this hotel are non-smoking.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge while rollaway beds are available for a $30 per night fee. Please note this request when making your reservation.

Can I park at the hotel?
Yes. Ample free parking is available for guests.

Aston Mahana at Kaanapali

What is included in my resort fee?
The daily resort fee covers the following amenities and services:

• Internet access (may be limited)
• Newspaper
• In-room safe
• In-room coffee
• Additional inclusions

Are accessible rooms available for reservation?
Yes. Guests must request an accessible room when making their reservation.

Can I reserve a smoking room?
No. All rooms and suites at this hotel are non-smoking.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge while rollaway beds are available for a $30 per night fee. Please note this request when making your reservation.

What is Camp Kaanapali?
Camp Kaanapali is a year-round program for children ages 5-12 staying at the hotel. For a fee, children can participate in activities such as:

• Arts and crafts
• Nature Walk
• Cookie decorating (seasonal)
• Games
• Hula dancing
• Kite making/flying (seasonal)
• Lei making
• Scavenger hunts
• Swimming
• Ukulele lessons

For more information, please contact the phone number listed on your e-Ticket or the front desk upon arrival to the hotel.

Can I park at the hotel?
Yes. Ample free parking is available for guests.

Aston Kona by the Sea

What does the resort fee cover?
The daily resort fee includes the following amenities and services:

• Internet access (may be limited)
• Newspaper
• Phone calls (may be limited)
• In-room safe
• In-room coffee
• Additional inclusions

What is the minimum age to check-in?
Guests must be at least 18 years old to check-in.

Is parking available?
Yes. The hotel offers free parking.

Are accessible rooms available for reservation?
Yes. Guests must request an accessible room when making their reservation.

Can I reserve a smoking room?
No. All rooms and suites at this hotel are non-smoking.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge while rollaway beds are available for a $30 per night fee. Please note this request when making your reservation.

Hollywood Wax Museum Entertainment Center All Access Pass ID 5785

How long is my ticket valid for?
Upon the redemption of your e-ticket, you have 24 hours to visit each of the attractions included in the All Access Pass.

What are the hours of operation?
The Hollywood Wax Museum Entertainment Center is open daily, 365 days a year. Hours of operation are from 9:00 am to 10:00 pm or later.

Brownstone Brooklyn Heights & DUMBO Walking Tour ID 5268

How long is the tour?
The tour is approximately 2 hours long.

When are tours held?
Tours operate Fridays and Saturdays at 9:30 am.

How much walking is done on the tour?
The tour covers approximately 1.5 miles of walking distance. It is a fairly manageable amount of walking for the average adult, child over the age of 12, or healthy senior citizen. There are no age limitations on the tour, but you are encouraged to consider the walking ability and level of interest/attention span of a younger child.

Where does the tour meet?
The tour meets in Downtown Brooklyn. The exact meeting point will be sent to you shortly after booking.

Is food included on the tour?
Although food is not included in the tour, there are places to purchase a snack or drink nearby. Also, after the tour, your guide will be happy to recommend some of the area's dining options.

What should I bring to the tour?
We recommend that guests bring the following items with them on the tour:

• Camera
• Snacks or bottled beverages
• Comfortable attire and shoes appropriate for the day's weather (tour runs rain or shine)
• Sunscreen (if summer or sunny)

How should I dress for the tour?
We suggest wearing loose, comfortable clothing; and comfortable, athletic footwear. We advise that you check the day's weather in advance and prepare accordingly, as the tour runs rain or shine. Weather conditions are capable of fluctuating within a short period of time.

Is the tour appropriate for children?
This tour has no age restrictions but is recommended for ages 12+. Please consider your child's attention span, and capacity for walking, if you are considering bringing them on the tour. Please be aware the tour covers up to 1 mile of walking distance.

How many people will be on the tour?
Group sizes vary; tours generally do not have more than 15-20 people.

Does the guide accept gratuities?
Tips are appreciated, if you enjoyed the tour, but never required.

What happens if it rains?
The tour runs rain or shine. We advise checking weather conditions in advance and preparing accordingly.

Intro to Queens Walking Tour in Long Island City ID 5783

How long is the tour?
The tour is approximately 2 hours long.

What are the hours of operation for this tour?
Tours are conducted on the following days and times:

• Wednesdays - 12:00 pm
• Fridays - 3:00 pm
• Sundays - 9:30 am

How much walking will we do?
The tour covers approximately 1.5 miles of walking distance. It is a fairly manageable amount of walking for the average adult, child over the age of 12, or healthy senior citizen. There are no age limitations on the tour, but you are encouraged to consider the walking ability and level of interest/attention span of a younger child.

Where does the tour meet?
The tour meets in Long Island City, Queens. The exact meeting point will be sent to you shortly after booking.

Is food included on the tour?
Although food is not included in the tour, there are places to purchase a snack or drink nearby. Also, after the tour, your guide will be happy to recommend some of the area's dining options.

What should I bring to the tour?
We suggest guests bring the following items with them on the tour:

• Camera
• Snacks or bottled beverages
• Comfortable attire and walking shoes appropriate for the weather forecast
• Sunscreen (if summer or extremely sunny)

Do the tours operate in the rain?
Yes. Tours are rain or shine.

Is the tour appropriate for children?
This tour has no age restrictions but is recommended for ages 12+. Please consider your child's attention span, and capacity for walking, if you are considering bringing them on the tour. Please be aware the tour covers up to 1 mile of walking distance.

How many people will be on the tour?
Group sizes vary; tours will generally not have more than 15-20 people.

Does the guide accept gratuities?
Tips are appreciated, if you enjoyed the tour, but never required.

Is the tour available in other languages?
The tour is currently available in English only.

Aston Kaanapali Shores

Does the hotel offer onsite dining options?
Yes. Guests can dine at Beach Club Restaurant and Bar for breakfast, lunch, and dinner while staying at the hotel. Poolside dining is also available.

Is parking available?
Yes. Guests may use the covered self-parking for a daily fee.

What does my resort fee include?
The resort fee covers the following activities and amenities:

• Blu-ray/DVD movies and Playstation® 3 games
• Daily newspaper
• Fitness Center discount
• WiFi Internet access throughout the hotel
• In-room coffee and tea packets replenished daily
• In-room safe
• Local and toll-free calls

Additional activities and amenities such as yoga classes and lei making are available throughout the resort for an additional cost.

Can I reserve a smoking room?
No. All rooms and suites at this hotel are non-smoking.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge while rollaway beds are available for a $30 per night fee. Please note this request when making your reservation.

What is Camp Kaanapali?
Camp Kaanapali is a year-round program for children ages 5-12 staying at the hotel. For a fee, children can participate in activities such as:

• Arts and crafts
• Nature Walk
• Cookie decorating (seasonal)
• Games
• Hula dancing
• Kite making/flying (seasonal)
• Lei making
• Scavenger hunts
• Swimming
• Ukulele lessons

For more information, please contact the phone number listed on your e-Ticket or the front desk upon arrival to the hotel.

Aston Islander on the Beach

Is an airport shuttle available?
Yes. The hotel provides a free shuttle to and from Lihue Airport. For more information, please contact the phone number on your e-Ticket. Airport pick-up must be arranged 24-72 hours prior to arrival.

Is on-site parking available?
Yes.

Can I request an accessible room?
Yes. Requests must be made during the reservation process in order to secure one of the accessible rooms available at the hotel.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge while rollaway beds are available for a $30 per night fee. Please note this request when making your reservation.

Can I request a smoking room?
No. This hotel is a smoke-free property.

Aston at The Whaler on Kaanapali Beach

How many rooms does the hotel have?
The Aston at The Whaler on Kaanapali Beach boasts 360 rooms ranging from 640 to nearly 2,000 sq. ft.

What dining options are available for guests?
The hotel is located adjacent to Whaler’s Village. This area features a wide assortment of restaurants, eateries, and more. Guests can find everything from local Hawaiian cuisine to a quick bite to eat.

What is included in my resort fee?
The resort fee covers the following activities and amenities:

• High-speed WiFi internet access throughout the resort
• High Definition cable service with HBO
• Pool cabana use (based on availability)
• Pool and beach towels
• Poolside and lobby refreshments
• Tennis court and equipment use
• Boarding pass printing
• Parking
• Complimentary use of Washers /Dryers available on every floor

Can I reserve a smoking room?
No. The hotel is a non-smoking property.

Can I bring my pet?
No. The hotel is not pet-friendly.

Can I request a crib or rollaway bed?
Cribs are available to guests free of charge while rollaway beds are available for a $30 per night fee. Please note this request when making your reservation.

How much does parking cost?
The self-parking charge is $12 per night with in and out privileges. This fee is subject to change.

Aston at the Waikiki Banyan

What attractions are nearby?
The Aston at the Waikiki Banyan is located just a five-minute walk from Waikiki Beach, near Kapiolani Park, the Waikiki Aquarium, and the Honolulu Zoo.

What dining options are available at or around the hotel?
At the hotel, guests can enjoy Banyan Breeze Coffee Company and Banyan Snack Bar. The hotel is located near popular restaurants including Tiki’s Grill & Bar.

Are accessible rooms available?
Yes. Guests may request an accessible room when making a reservation.

Is parking available?
Yes. On-site parking is available for a fee of $20 per day.

Can I request a crib or rollaway bed?
Yes. Cribs are available free of charge while rollaway beds are available for an additional fee.

Will I be charged any additional fees?
While fees are subject to change, guests are responsible for the following fees:

Resort fee: $20.00 per accommodation, per night

Can I bring my pet?
No. The hotel is not pet-friendly.

Aston at Papakea Resort

Can I request a crib or rollaway bed?
Yes. Cribs are available free of charge while rollaway beds are available for $30 per night.

Is parking available?
Yes. Guests can use the ample parking spots.

Will I be charged any additional fees?
While fees are subject to change, guests are responsible for the following fees:

• Cleaning fee: $89 per accommodation, per stay
• Resort fee: $17.00 per accommodation, per night

Are handicap accessible rooms available?
No. The hotel does not have accessible rooms.

What dining options are available at or around the hotel?
Guests staying at the Aston at Papakea Resort have signing privileges at the Beach Club Restaurant, located at Aston Kaanapali Shores, and also receive a 10% discount on their dining bill by showing their room key card. The hotel is also located in an area surrounded by popular restaurants.

Miracle of Christmas ID 5684

How big is the theater?
The theater boasts 2,000 seats and a 300-foot stage.

How long is the show?
The show is approximately 2.5 hours long with a 15-minute intermission.

Can I purchase food to enjoy during the show?
The concession stands at the theater serves light fare such as sandwiches, snacks, and beverages. The menu varies based on location and season. Guests are welcome to enjoy concessions items inside the theater during the show.

Note: If you have a known allergy to nuts, please be advised that the signature almonds are roasted and sold in the theater lobbies. Additionally, the concessions areas process products that contain peanuts, tree nuts, milk, soy, and wheat. We cannot guarantee that the products are free from cross-contamination of the top eight allergens. During your visit, please talk to one of our concessions team members to discuss safe food options for your family. We welcome guests with special dietary needs to bring their own snack items into the theater.

Is there a dress code for the performance?
There is no dress code for the shows.

Can I bring my camera?
Yes. You may use your camera up until the start of the show. Photography and videography are strictly prohibited during the performance.

Will I be seated if I arrive late for the show?
While we understand and would love to seat you immediately if you arrive late, we’re not always able to do so. In order to ensure the safety of all our guests, actors and animal actors (who use the aisles in darkened show conditions), we cannot guarantee that we will be able to seat you immediately. The theater doors will close promptly at show time. If you arrive after the start of the show, the House Manager will determine when and where you will be seated. Please know that we may not be able to seat you until intermission. To get the most out of your Sight & Sound Theatres experience, please plan to arrive 45 minutes before your scheduled show time.

Is the theater handicapped accessible?
Yes. Our guests have options for wheelchair-accessible parking, restroom facilities and theater seating.

Not all seating is wheelchair-accessible, so it is important for you to request special accommodations when ordering your tickets.

Are the performances interpreted for the deaf or those hard of hearing?
Yes, we offer American Sign Language interpretation at select dates and times. Please note your request for interpretation when ordering your tickets.

Is the show appropriate for children?
Yes. However, due to the length of the performance, it is recommended that children ages 5 and up enjoy the show. Should your child become restless or need a break, the theater offers a Family Room at both the Lancaster and Branson theaters, where you can watch a live video feed of the show on a TV.

Hotel Edison ID 5775

Is there a place to store my/our luggage?
Yes, upon early check-in if a room is not available you may check your luggage with Front Service/Bellman for a small fee, as well as upon check-out. We do not offer overnight storage. Please keep in mind that due to limited space storage is not always available and/or a short wait may be necessary depending on volume.

Is there parking for guests?
Yes, we have valet parking. Our valet charges are as follows:

• Standard Vehicle: $55 per day
• Oversized Vehicle (SUV, crossover): $65 per day

*Please note Parking does not include In and Out privileges, and no super-sized vehicles are accepted. Parking at The Hotel Edison is valid for 24 hours, with a full-day charge applied after 24 hours. The parking ticket must be validated at the front desk.

Do you have accessible rooms?
Yes. ADA rooms are equipped with a telephone with visual call alert, communication kits (upon request), light/lamp push button control, closet bars/shelves lowered, accessible path of travel around queen bed, multi-level door viewers. Our ADA accessible bathrooms feature grab bars in the shower, roll-in shower, hand-held shower wand, low-level towel hooks, and racks.

Do you have connecting rooms?
Yes. However, due to a limited number, connecting rooms must be requested and are not guaranteed.

Do you have smoking rooms?
No, the Hotel Edison is a smoke-free property. We do apply a charge/penalty if guests smoke in our rooms.

How much do you charge for Wi-Fi access?
Complimentary basic Wi-fi included. 

What is the pet policy?
We accept only service dogs with valid documentation.

The Evelyn ID 5780

Are there refrigerators in each room?
Yes.

Is there a restaurant inside of the hotel?
PLAY bar and lounge is located next door to The Evelyn and offers breakfast, lunch, dinner, and cocktails daily.

Is there a gym in the hotel?
The hotel does not have a gym. However, gym passes to 24-Hour Fitness are available at a fee.

Does the hotel offer room service?
No, the hotel does not offer room service. However, there are establishments open 24 hours a day within walking distance of the hotel and our concierge and/or front desk staff is happy to provide the best options for our guests.

Does The Evelyn Hotel offer valet parking?
Yes, we do provide valet services for guest’s vehicles. There are no in and out privileges.

• Sedans: $40
• SUVs: $50

Is there a place to store luggage before check in or after check out?
Yes, there is a safe place for guests of the hotel to store luggage upon arrival or after you checkout of your room. Our luggage service is complimentary.

Are there any smoking rooms or designated smoking areas inside of the hotel?
No, we are a 100% non-smoking hotel.

Are pets allowed in the hotel?
No, we do not allow pets inside of the hotel other than service pets.

What major attractions are near the hotel?
We are excited to have some of NYC’s most loved attractions in walking distance or just a cab ride away from the hotel such as Times Square, Broadway Theater District, Empire State Building, Major Shopping, and more.

Alcatraz East Crime Museum ID 5648

How long does it take to complete the museum?
Guests should allow about 2 to 3 hours to complete the entire museum.

Is there somewhere to buy food and/or beverages at the museum?
The museum does sell drinks and snacks but does not have an eating facility. Fortunately, the museum is located at the Island, so there are plenty of places within walking distance to grab a snack or a meal.

Is the museum appropriate for children?
The museum is appropriate for all ages. Please do note that due to the nature of the museum, there is mature content. The museum has gone to great lengths to ensure that children and adults alike have a pleasant experience.

What are the hours of operation?
The museum is open 365 days a year from 10:00 am to 9:00 pm. Hours are subject to change based on seasonality or events.

Washington Jefferson Hotel ID 5773

Is a complimentary breakfast served?
No. However, the onsite restaurant, Shimizu, is open for lunch and dinner.

Where is the nearest Subway?
The closest subway station is 50th Street/8th Ave - C and E lines; 50th Street/Broadway – Number 1 subway line.

Where is the hotel located?
The hotel address is 318 West 51st Street between 8th Avenue and 9th Avenue. The hotel is within walking distance to all major Broadway Theaters, Times Square, and Central Park.

Is parking available?
The hotel offers valet parking for $45 per night.

Is an airport shuttle service offered?
No. However, the onsite concierge service can help you arrange airport transportation.

Can I request a crib or rollaway bed?
Rollaway beds are not provided by the hotel. Cribs are available free of charge.

Can I reserve a smoking room?
No. The hotel is 100% smoke-free.

Is this hotel pet-friendly?
No. Pets are not allowed on hotel property or in rooms.

Hollywood Hotel ID 5735

Is a complimentary breakfast served?
Yes. A free Hot American Buffet Breakfast is served daily from 6:30 am – 10:30 am in the Dining Room.

What are the bar and lounge hours of operation?
1160 Bar and Lounge is open from 6:00 pm – 11:00 pm. Hours may vary due to events at the hotel.

What is the parking situation?
Parking is available for the following daily fees:

• Autos/SUV: $24 plus 10% tax
• Trucks/RV’s/Vans: $29 plus 10% tax
• Buses and Semi/Trailer Trucks: $59.00 plus 10% tax

Can I request cribs and rollaway beds?
Yes. Rollaway beds are available for a nightly fee of $40.00. Cribs can be requested free of charge.

Is the hotel pet-friendly?
Yes. Guests may bring pets with the following policies:

• Pets allowed for an extra charge of USD 50.00 per pet, per night
• Dogs and cats only
• 2 per room (up to 35 lb)

Can I reserve a smoking room?
No. The Hollywood Hotel is 100% smoke-free.