Days Inn Shepherd of the Hills Frequently Asked Questions

How many rooms are available at the hotel?
There are 91 rooms total.

What is the minimum age required for check-in at Days Inn Shepherd of the Hills?
The minimum age for check-in is 18.

Do you have a restaurant, lounge or gift shop on-site at Days Inn?
No.

How many buildings comprise your units?
The hotel consists of one building with four stories.  Please note this hotel does not have elevators. 

Do you have any resort fees? No.

What is the charge for cribs and rollaways?
Cribs are not available.  However, rollaways are $10 per day.

Is late check-in available?
Yes. The front desk is open 24 hours a day.

Is Days Inn pet-friendly?
Yes.  Pets are allowed for an extra charge of $10 per pet, per night, plus a one-time cleaning fee of $50.

Country Inn & Suites at Calypso Cay Frequently Asked Questions

How many rooms are available at the hotel?
There are 110 rooms total.

What is the minimum age required for check-in at Country Inn and Suites?
The minimum age for check-in is 18.

Do you provide shuttles to the theme parks and/or shopping malls?
There are shuttles for the theme parks available.  They run on a set schedule you can inquire about upon check-in. 

Do you have a restaurant, lounge or gift shop on-site at Country Inn and Suites at Calypso Cay?
There is a lounge located on-site as well as a seasonal pool bar.

How many buildings comprise your units?
The hotel consists of one building with five stories. 

Do you have any resort fees?
There is a $15.00 resort fee charged nightly per unit for any length of stay.

What is the charge for cribs and rollaways?
Cribs and rollaways are $10 per day.

Is late check-in available?
Yes. The front desk is open 24 hours a day.

Celebration Suites Frequently Asked Questions

How many rooms are available at Celebration Suites?
There are 450 rooms total. 

What is the minimum age required for check-in?
The minimum age for check-in is 18.

Do you provide shuttles to the theme parks and/or shopping malls?
There are shuttles to the theme parks and shopping center available. They run on a set schedule you can inquire about upon check-in. 

Do you have a restaurant, lounge or gift shop on-site at Celebration Suites?
There are three restaurants on-site as well as a lounge. 

How many buildings comprise your units?
Celebration Suites consists of 15 buildings, all of which are two stories.

Do you have any resort fees?
There is a $5.00 resort fee charged nightly per unit for any length of stay.

Is late check-in available?
Yes. The front desk is open 24 hours a day.

Is the hotel pet-friendly?
Yes.  Pets are allowed for an extra charge of $11.30 per pet, per night. Two pets are allowed per room.

 

Wild Water and Wheels Frequently Asked Questions

Are coolers, outside food or drink allowed inside the waterpark?
No, but a picnic area is available right outside the front entrance by the pond.

Are lockers available inside the park?
Lockers are available for a daily rental fee. Wild Water recommends you secure all valuables either in your locked vehicle or in a locker located inside the park.

Are life vests available for small children?
Yes, life vests are available on the ropes on the side of the wave pool on a first come, first serve basis at no charge.

Can you leave the park and re-enter?
Yes, as long as you keep your armband on.

What age are children free?
Ages 1 and 2 are FREE.

Who is included in the children's price?
Children under 48 inches tall.  Children 48 inches tall and above will be charged the adult price.

Are changing and shower facilities available?
Yes, there are two changing and shower facilities. One is located inside the arcade building and another by the wave pool.

Is there a charge for inner tubes or slide mats for the attractions?
No, Wild Water provides complimentary inner tubes and slide mats on all attractions that require them.

What should you wear to the waterpark?
Proper swimming attire is required. Clothing with metal rivets are not allowed.

Do you have a food court?
Yes, there are a variety of meal options for everyone's appetite in our food court. We also have a variety of food stands and vending machines throughout the park.

What ages can ride go-karts or bumper boats?
Wild Water has a variety of go-karts and bumper boats for riders ranging from 6 years and up.

Do you have to use all-you-can-ride passes on the same day of purchase?
Yes.

Biblical Times Christmas Feast ID 4027

What time should we arrive?
Doors open 30 minutes prior to show time. The pre-show and meal begins at the time listed on your E-ticket voucher.

What does the menu consist of?
The menu includes:

• Deviled Eggs 
• Turkey, Gravy & Dressing 
• Sliced Ham w/Pineapple 
• Italian Green Beans
• Sweet Potato Casserole
• Dinner Yeast Roll
• Lemon Glazed Pound Cake w/Raspberry Sauce  

Menu subject to change.

What traffic light is the theater located at?
We are at traffic light #2.

How much time should we plan for this show?
With check-in, we suggest planning on spending 2.5 hours.

Are cameras, audio or video recording allowed?
Cameras are allowed but video recording is strictly prohibited.

How is seating arranged at the theater?
The theater features theater-style seating with a capacity for 500 people.

How many rows are in the theater?
In the center there are a total of 19 rows.

What type of handicap seating is available?
Wheel chair seating is available in the front row or in the back of the center section.

How is seating set up for the dinner show?
Seating is theater-style seating with a swing-arm tray to hold your meal.

The Toy Shoppe Frequently Asked Questions

Are cameras, audio or video recording allowed at the show?
Cameras are allowed at the show, but video and audio recording is not.

What type of handicap seating/handicap accessibility do you have?
There are select seats in the theatre where the arm rest can be raised allowing for room for a wheelchair or other handicap-type apparatus. 

What is the size of the Starlite Theater, home of The Toy Shoppe?
The theater has 880 seats.

How many rows are inside the theater?
There are 32 rows at the Starlite Theater.

What is the length of your intermission?
Intermission at the show is 15 minutes.

What type of parking do you have? Is it level? Easy to access for seniors?
Yes, there is a very flat parking area that is easily accessible for seniors.

Approximately how long is The Toy Shoppe?
The show is about 2 hours in length.

Is there a pre-show guests should be aware of?
No.

Anderson Ocean Club Frequently Asked Questions

How many rooms are available at Anderson Ocean Club?
There are 304 rooms total.

Are units located in one main building? 
Yes.

How many floors is the hotel?
There are 22 floors.

Are adjoining rooms available?
No.

Is there a restaurant on-site? A lounge? Café?
Magnolias is across the street and the resort has a coffee bar and an oceanfront bar.

Is there a minimum age required for check-in?
Guests must be 25 years of age to check-in.

Are there any resort fees at the hotel?
Anderson Ocean Club has a $5.00 Resort Fee, charged nightly for length of stay.

Is the hotel pet friendly?
No.

Does the hotel charge for cribs, rollaways, microwaves, fridges?
There is no charge for cribs, microwaves or fridges. Roll-a-way beds available on a first come, first serve basis for a $10 per night charge.

What are the pool hours?
The pool is open from 8am-11pm.

What type of parking is available?
There is a six story parking garage located across the street from the resort one block back. Valet Parking Service is offered at $12 per day/per vehicle.

Is late check-in available?
Yes, the front desk is open 24 hours.

Is there a sundry shop or gift shop located on site?
No.

Is Wi-Fi available throughout the property?
Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?
No.

Carolinian Beach Resort

How many rooms are available at Carolinian Beach Resort?
There are 231 rooms total.

How many floors constitute the hotel?
One building is 10 floors the other is 21 floors.

Are adjoining rooms available?
No.

Is there a restaurant on-site? A lounge? Café?
No.

Is there a minimum age required for check-in?
Guests must be 21 years of age to check-in.

Are there any resort fees at the hotel?
Yes, a $5.00 Resort Fee, charged nightly for length of stay.

Is the hotel pet friendly?
No.

Does the hotel charge for cribs, rollaways, microwaves, fridges?
There is no charge for cribs, microwaves or fridges. Roll-a-way beds available on a first come, first serve basis for a $10 per night charge.

What are the pool hours?
The pool is open from 9am-11pm.

What type of parking is available?
There is a six story parking garage located across the street from the resort one block back. Valet Parking Service is offered at $8 per day/per vehicle.

Is late check-in available?
Yes, the front desk is open 24 hours.

Is there a sundry shop or gift shop located on site?
No.

Is Wi-Fi available throughout the property?
Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?
No.

Harbourgate Marina Club Frequently Asked Questions

How many rooms are available at Harbourgate Marina Club?
There are 108 rooms total. 

How many floors is the hotel?
There are 6 floors. 

Are all units located in one building?
Yes.

How many adjoining rooms are available at Harbourgate Marina Club?
None.

Do you have a restaurant on-site? A lounge? Café?
Yes, there is a restaurant and tiki bar on-site.

Is there a minimum age required for check-in?
Guests must be 21 years of age to check-in

Are there any resort fees?
Harbourgate Marina Club has a Resort Fee of $7.50 plus tax, charged nightly for length of stay.

Is Harbourgate Marina Club pet friendly?
No.

Is there a charge for cribs, rollaways, microwaves, fridges?
No charge for cribs, microwaves or fridges.  Rollaways are not available.

What are the pool hours?
The pool is open from 8am-11pm.

What type of parking do you have?
Onsite parking is available – no need to cross any streets.

Is late check-in available?
No. There is not a 24 hour front desk. Hours of operation are 7am-11pm. If checking in after 11pm guest will need to call 843-417-1177 to make arrangements.

Is there a sundry shop or gift shop located on site?
No.

Is Wi-Fi available throughout the property?
Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?
No.

Bluff Mountain Rentals Frequently Asked Questions

How many floors are the cabins?  
All cabins are one level.

Is there a restaurant on-site? A lounge or café?

No.

Is there a minimum age required for check-in?

Yes, guests must be 21 years of age to check-in.

Are there any resort fees?

No.

Are the condos pet-friendly?

No.

Do you charge for cribs or rollaways?

Cribs and rollaways are not available. 

What are the pool hours?

The pool is open from 10:00 a.m. to 9:30 p.m.; Seasonal – Memorial Day to Labor Day

What type of parking is available?

Parking is located in front of the cabin.  There is a two car maximum per guest.

Is late check-in available?

Yes.

Is there a sundry shop or gift shop located on-site?

No.

Is Wi-Fi available throughout the property?

Yes.

Do you offer a shuttle to/from the airport?
No.

Do you charge a security deposit, authorization, or put a credit card on file at time of arrival?    
Proper ID and a major credit card are required at check-in.

Are the cabins handicap accessible? 
No, our cabins are not handicap accessible.

Holly Ridge Condos Frequently Asked Questions

How many units are available at Holly Ridge Condominiums?
There are two condominiums – each have 2 bedroom/2 bath that sleeps up to 6.

How many floors are the condos or buildings?

The Condo itself is one level; The building has 4 floors; all units require steps to reach the condo; no elevators.

Is there a restaurant on-site? A lounge or café?

No.

Is there a minimum age required for check-in?

Yes, guests must be 21 years of age to check-in.

Are there any resort fees?

No.

Are the condos pet friendly?

No.

Do you charge for cribs or rollaways?

Cribs and rollaways are not available. 

What are the pool hours?

The pool is open from 10:00 a.m. to 9:30 p.m.; Seasonal – Memorial Day to Labor Day

What type of parking is available?

There are two areas to park – the front of the building and by the pool.  There is a two car maximum per guest.

Is late check-in available?

Yes.

Is there a sundry shop or gift shop located on site?

No.

Is Wi-Fi available throughout the property?

No.

Are the condos handicap accessible? 
No, our condos are not handicap accessible.  

Courtyard by Marriott Myrtle Beach Frequently Asked Questions

How many rooms are available at the Courtyard by Marriott?
There are 135 total.

How many floors constitute your property?
There are four stories at the hotel.

Are all of the units located in one building?
Yes.

How many adjoining rooms are available at your property?
There are 10 adjoining rooms available.

Is there a restaurant on-site? A lounge? Café?
Yes, the Bistro is your destination for refreshing breakfast choices in the morning, and a variety of dinner and cocktail options in the evening. The Bistro also offers specialty beverages made with Starbucks coffee to help jump start your day.

Is there a minimum age required for check-in?
Yes, all parties checking in must be 18 years of age or older.

Does Courtyard by Marriott have any resort fees?
No.

Is the hotel pet friendly?
No.

Does Courtyard by Marriott charge for cribs, rollaways, microwaves, fridges?
Microwaves are not available in-room but one is available for use in at the Courtyard Market. You must reserve a room with a fridge to have that amenitiy. Cribs and rollaways are not available.

What are the pool hours?
The pool is open from 8am - 10pm.

What type of parking do you have?
Complimentary parking is available for all guests.

Is late check-in available?
Yes.

Is there a sundry shop or gift shop located on site?
Yes, and it is open 24 hours.

Is Wi-Fi available throughout the property?
Yes, complimentary is available throughout the property.

Does the hotel offer shuttle service to area attractions and/or the airport?
No.

Brookside Resort Frequently Asked Questions

How many rooms are available at Brookside Resort?
There are 100 rooms total.

How many floors constitute your property?

There are four buildings total, one with four stories, one with three stories and two with two stories. 

How many adjoining rooms are available at your property?

Adjoining rooms are very limited and should be reserved directly through the hotel.

Is there a restaurant on-site?  Lounge?  Café?

No.

Does Brookside Resort have a minimum age requirement for check-in? 

Guests must be at least 18 to check-in.

Are there any resort fees at Brookside Resort? 

No.

Is the resort pet friendly?

No, we are no longer pet friendly. 

Does Brookside Resort charge for cribs, rollaways, microwaves, fridges? 
There is no fee for microwaves or fridges, but cribs and rollaways do require a small fee. 

What type of parking is available?

Free, self-parking.

Is late check-in available?

Yes but please contact Brookside Resort to arrange a late check-in if it will be past 10pm.

Is there a sundry shop or gift shop located on site?

No.

Is Wi-Fi available throughout the property? 

Yes.

How close is Brookside Resort to a Trolley Stop?

There is a trolley stop in front of the main office entrance.

Does this property offer a shuttle to the airport?
No, they do not offer a shuttle to the airport, but would be happy to give you referrals to a taxi company.

Does Brookside Resort require a security deposit, authorization, or credit card on file?   
Yes, this company does require customers to put a credit card on file upon arrival for incidentals.    

Zipping in the Smokies Frequently Asked Questions

Are there any weight restrictions?
Yes, you have to weigh between 45 and 250 lbs. to participate.

What do I need to wear for the Zipline?
The best thing to wear is long shorts or pants. The material will make the harness more comfortable against your skin. You must also wear shoes that are secure around your ankles: No flip-flops, Crocs, or bare feet please. We recommend sneakers or water shoes. We have changing facilities complete with hot showers, so you can easily transition between outdoor adventure activities.

How many ziplines are there?
There are six ziplines and two sky bridges.  The lines are approximately 600 ft. long and are 40 to 60 ft. high.  It will normally take one hour to complete the course.

How far are you from Gatlinburg?
Our River Outpost is located in Hartford (exit 447 off I-40) about a 30-40 minute scenic drive from Gatlinburg

What about inclement weather?
We operate the Zipline rain or shine — getting wet is half the fun! If there is lightning in the area, our Outpost Managers may delay until the storm has passed. We love liquid sunshine!

If I am pregnant can I go?
No!

Do you have a minimum age for children?
Yes, children must be 5 years old and all participants must weigh at least 45 lbs.

What times are the Zipline available? Can I schedule it on the same day as my Rafting/Ropes Course?
The Zipline operates from 9 a.m. to 8 p.m. and it is in your best interest to schedule all activities on the same day in order to eliminate unnecessary travel time. Usually we can accommodate your preferred activity schedule.

Is there more to do than Ziplining?
There are lots of great outdoor activities to enjoy with us! We offer rafting and horseback riding (off-site). And while you’re visiting us take time to enjoy the picnic tables with BBQ grill, swings, bean bag toss game, swimming beach, and nature trail all on our Family Adventure Island accessed by a 150-ft swinging bridge.

Andy Williams Christmas Variety Show Frequently Asked Questions

Are cameras, audio or video recording allowed at the show?
Cameras are allowed but no audio or video recording is permitted.

What is the size of the Moon River Theater?
The theater has 2,054 seats.

How many rows are at the theater?
The lower section has 17 rows; The upper section has 16 rows.

Is there a pre-show?
No. 

Approximately how long is the Andy Williams Christmas Variety Show?
The show is approximately two hours.

What type of handicap seating do you have?
Handicap patrons will be seated in rows 6 or 7 on the right side.  These guests will enter from a backstage door of the theater to access those seats.

What type of parking is at the Moon River Theater?
The parking lot is on a slope, so it might be best to drop seniors at the entrance of the theater.

Bob Nelson Theater Frequently Asked Questions

Is this theater handicap accessible?
Yes, there are places for wheelchairs at the very front of the theater and the very back of the theater.

Wild Florida Airboat Tours Frequently Asked Questions

Are tours recommended for people with medical conditions?
Wild Florida Airboat Tours can accommodate people with most medical conditions and disabilities. They will assist guests with loading into the airboat for people in wheelchairs. They also have two push wheelchairs on site available to guests on a first come first serve basis.

What size boats do they offer?
They offer a small boat which can hold up to 6 people or a large boat that can hold up to 17 people. For a large group, they suggest calling to confirm seats for a specific tour time.

How many people can one boat accommodate?
Each boat can hold up to 16 people.

Do tours operate in the rain?
Yes, they operate rain or shine. They provide poncho's for sale in the gift shop or recommend you dress according to the weather.

Foxborough Frequently Asked Questions

How many rooms are available at Foxborough?
There are a total of 135 rooms.

How many floors is the hotel?

There are two buildings.  The condo building has four floors with an elevator, while the motel building has three floors.

How many adjoining rooms are available at your property?

There are eight adjoining rooms.

Is there a restaurant on-site?  A lounge? Café?

No.

Does Foxborough have a minimum age required for check-in?

Minimum age to check-in is 25.

Do you have any resort or unit fees? 

No.

Is Foxborough pet friendly?

No.

Is there a charge for cribs, rollaways, microwaves, fridges? 

Rollaways are not available. All others are by request and at no additional charges.

What are the pool hours?

The pool is open form 9 am to 10pm

What type of parking is available?

Free parking is available to all guests.

Is late check-in available?

Yes, the front desk is open 24 hours a day.

Is there a sundry shop or gift shop located on site? 

No.

Is Wi-Fi available throughout the property? 

Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?

No.

Dutton Inn Frequently Asked Questions

How many rooms are available at Dutton Inn?
There are a total of 69 rooms.

How many floors is the hotel?

There are 3 floors.

How many different buildings comprise your units?

All units are located in one, main building.

Are adjoining rooms are available at your property?

No.

Do you have a restaurant on-site?  A lounge? Café? 

Abby's Tourist Trap offers desserts and is located on site.

Is there a minimum age required for check-in?

Yes, guests must be a minimum of 21 years old.

Are there any resort or unit fees?

No.

Is the Dutton Inn pet friendly?

Pets are not allowed.

Do you charge for cribs, rollaways, microwaves, fridges?

Yes, there is $5 fee for roll-a-ways and pack and plays. There are mini-fridge and microwave in every room at no charge.

What are your pool hours?

A pool is not available.

What type of parking do you have?

An asphalt parking lot with spaces close to rooms.

Is late check-in available?

Yes, although prior notice is needed.

Is there a sundry shop or gift shop located on site?

A gift shop is located on site.

Is Wi-Fi available throughout the property?

Yes, access is available free of charge.

Does the hotel offer shuttle service to area attractions and/or the airport?

No.

Branson Towers Frequently Asked Questions

How many rooms are available at Branson Towers?
There are a total of 202 rooms.

How many floors is the hotel?
There are 3 stories.

How many different buildings comprise your units?
All units are located in one main building.

How many adjoining rooms are available at your property?
There are a total of 10 connecting rooms.

Do you have a restaurant on-site?  A lounge? Café?
No.

Is there a minimum age required for check-in?
Guests be a minimum of 21 to check-in.

Are there any resort or unit fees?
No.

Is Branson Towers pet-friendly?
No.

Is there a charge for cribs, rollaways, microwaves, fridges?
 Yes. Rollaways are $10.00 per night, Cribs $7 per night.

What are the pool hours?
 The pool is open from 9:00 am-11:00 pm. The pool is heated seasonally. 

What type of parking is available?
 Level, free parking is available.

Is late check-in available?
 Yes, the front desk is staffed 24 hours a day.

Is there a sundry shop or gift shop located on site?
 No.

Is Wi-Fi available throughout the property?
 Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?
 No.

The Inn on the River Frequently Asked Questions

Are rollaways or extra beds available?
Yes, elevated air mattresses are $10 per night plus tax.

Is Wi-Fi internet available?
Yes. Free Wife is offered throughout the hotel.

Do I have to pay to park?
No. Free, flat parking is provided to hotel guests.

Is there a restaurant located on site?
No, but a breakfast buffet is available from 7am-10am.

Does The Inn on the River have a minimum age required to check-in?
Yes. Guests must be at least 18 years old to check-in.

Is the hotel pet friendly?
No.

CSI: The Experience Frequently Asked Questions

What is CSI: The Experience ?
CSI: The Experience is an interactive exhibit providing visitors with a hands-on, exploratory, multi-sensory experience in the world of crime scene investigation. It is designed to educate the public about forensic processes, procedures and technologies. At the exhibit, visitors will investigate a “real” crime scene and interact via video with favorite characters from the hit television show as well as real-life forensic experts.

Do you provide accompanying educational materials for this exhibit?
Yes, additional educational materials (Family Guide and Educator’s Resource Guide) may be downloaded here.

Who should attend CSI: The Experience?
Anyone interested in learning about investigative forensic science. Adults of all ages and children age 12 and over will find the material fascinating and informative.

Is this exhibit appropriate for children?
This exhibit is most effective for visitors from age 12 to adult. Parents, guardians, and educators should view the interactive preview and exercise judgment to determine whether the exhibit is right for your individual children or students. The preview includes facts to help you make a well-informed decision about the appropriateness for younger audiences.

Are the exhibit scenes and videos unique?
Yes, our exhibit features never-before-seen footage of your favorite CSI characters as well as footage from real-life crime scene investigators and forensic analysts. By combining the show’s education and entertainment with real-life expert teaching, we provide an engaging format for learning the processes of investigative forensic technology.

What will visitors do as they walk through the exhibit?
Upon entering, you will be briefed via video and then directed to one of three staged crime scenes. Once on the scene, you will use your investigator’s notebook to examine the evidence and determine what you believe to be the important clues. After you complete your crime scene investigation, you will compare your clues with those of a real crime scene investigators and determine which clues need further analysis.

Then, you will proceed to the labs to investigate your findings. You will also visit the medical examiner for your autopsy report and note the important medical evidence. CSI characters and real-life experts are “working” via video in our virtual labs to explain tire track comparison, blood spatter analysis, firearms technology comparison, and much more; use the data they provide to help you examine your specific crime scene clues in the lab. You may be asked to compare tire tracks, pollen fibers, DNA, or shell casings. Finally, you will submit your report and conclusions at the end of your investigation and learn whether you have correctly solved the case.

What are the differences between the three crime scenes?
Each crime scene is a different scenario with a separate story line and unique clues, but they are all equally engaging and challenging to solve. Each mystery involves a visit to the medical examiner and various crime labs. Your group will be assigned one of the three scenes when you arrive at the exhibit.

Which kind of analyzing and testing I could do?
Investigation: A House Collided
“A House Collided” investigators will compare fingerprints of the victim to the evidence, examine blood spatter patterns, observe the shoes of the victim and tracks found in the room, compare fibers on the victim’s clothes with fibers in the room, analyze the victim’s blood-alcohol level, compare DNA of the victim with evidence and eventually discover the cause of death.

Investigation: Who Got Served?
For “Who Got Served?” the investigation will include reviewing evidence within a cell phone, examining the contents of the handbag, inspecting the purse and headshot for fingerprints, establishing the time of death, reviewing DNA samples, testing powder from the handbag at the scene, and discovering the cause of death.

Investigation: No Bones About It!
Sleuths working on “No Bones About It!” will analyze the bullet from the found skull, analyze hairs found with the body, examine a seed found in a the pocket of a coat, study a DNA sample from a tooth, test the DNA of an animal’s hair, examine a femur bone to establish the height of the victim, compare dental records to the victim and discover the cause of death.

Can I choose the scene I want?
If the crowd patterns are light enough, most venues will be able to accommodate requests.

To whom do I report?
At the end of the exhibit, present your findings in a recreation of the office of Gil Grissom—the enigmatic CSI head investigator. You will answer a series of multiple choice questions, based on your scientific findings, on touch screens located in this area. After completing these questions, a case summary is generated and you’ll match your results to those of expert crime scene investigators! At the very end, you enter your data and you will receive your personal CSI: Diploma.

Is there an audio tour?
CSI: The Experience is unlike most typical museum tours. The multimedia is an integral part of the exhibit and will be used by each participant as they proceed through the learning environment. You will access the media at each station, rather than carry a guided museum audio commentary with you.

How long can I stay inside the exhibit?
Once you enter the exhibit, you may investigate as long as you wish. Average time in each crime scene is approximately 10 minutes. Most guest spend 50 minutes to 1 hour in the exhibit overall.

Can I take my own pictures in the exhibit?
Sorry, no photography and video cameras are allowed.

Are food and drinks permitted in the exhibit?
Food and drinks must be consumed or disposed of prior to exhibit entry.

How long does it take to go through one of the crime scenes?
It takes 45 minutes to go through one crime scene and 1 1/2 hours to do all three.

Does my admission allow me to go through all three crime scenes?
Admission is valid for one crime scene only.  If you'd like to add additional crime scenes to your itinerary, you can do so for $5 per crime scene at the attraction directly. 

Adventure Ziplines of Branson Frequently Asked Questions

Will I be very high during the zipline adventure?
The average zip line adventure will take you anywhere from a few feet, to over seventy feet high, where you can get a great view of the Branson forest canopy!

Is zip lining safe?
Almost all adventure trips, including things like rock climbing or white water rafting, carry risks with them. Our course was designed to be as safe as possible. We use only the highest quality of equipment available, and everything is checked daily by our experts, who are also professionally trained. We do everything that we can to make sure that you will be as safe as possible during your adventure.

How long is a zipline adventure?
If you’re taking a tour, you’ll likely spend around 1 1/2 hours at the tour. It takes about 20 minutes to complete orientation and training. The canopy tour tends to take around an hour and a half to complete. You will get to ride all 7 zip lines that range from 450 to 2,000 feet long.

Do I have to do a lot of walking or hiking?
Not much at all. You need to walk about 300’ to our training area and first tower. There are two towers that have circular staircases, one has 45 steps and the other has 65 steps. After you complete the 7th line, you will be transported in a Polaris ATV back up to our Lodge to view your pictures.

Can anyone go on a ziplining tour?
Our tour is designed for use by anyone who is over the age of three (children this young will tandem ride with one of our experienced guides or confident and responsible parent). You must be over seventy pounds to ride alone. The zip line is able to carry passengers who are between the weight of seventy and two hundred and seventy-five pounds. It is requested that participants in a zip lining tour are in average health with no heart or back problems that might result in a worsening health issue.

Can you go on a zip lining adventure when you are pregnant?
No, if you are pregnant you will not be allowed to go on a zip lining adventure, but we hope that you will contact us about an adventure after you have had your child.

Should I wear anything special?
When you’re planning on going on a zip line adventure, the first thing that you need to do is to make sure that you are wearing comfortable clothing. Skirts are not permitted unless you are wearing shorts or pants under it, and you should not wear any type of jewelry that dangles. Close-toed shoes are required and anything that’s loose, like scarves, should be removed. If you have long hair, it should be tied back, and you should take everything out of your pockets, including cell phones, so that they do not end up hopelessly lost on the floor of the forest.

Do you still offer zipline tours in cold weather? 
Yes!  The temperature can drop when you’re going on a zip line during the winter months, so make sure that you dress appropriately. Thick socks, a warm jacket that can zip up, a warm winter hat, thermal underwear, and even a face mask can be helpful if you’re going to be on a zip lining adventure in the winter months.

Do I have to wear any special equipment?
Your guide will fit you securely into a seat harness. You’ll also be given a helmet, gloves, a trolley system, which is what moves you throughout the cables, and 2 lanyards that have safety clips on them.

How about the rain? Can I go down the zip line in the rain?
You can go down a zip line in the rain, but not if there is any lightning. We try to make sure that we contact everyone who is booked for a zip lining adventure in the event of a storm. If your adventure is canceled due to inclement weather, you can opt to reschedule.

Can children under three zipline?
No. Children must be at least three years of age to zipline.

How many people can go together?
We can have up to twelve people per tour. If your group consists of less than 12 people, you will likely be paired up with another small group.

Should I tip my guide?
That is totally up to you but it is common industry practice to give a tip to your guide. If they have provided you with the experience that you were hoping for, it is normal for a guide to receive a 10-15% tip per person.

Buena Vista Watersports Frequently Asked Questions

Are two people allowed to ride on one Jet Ski?
Yes. Two people may ride on one Jet Ski so only one will need to be rented if you ride tandem.

Do you need a driver’s license to operate a jet ski?
No, you do need to be at least 16 with a valid form of ID and possess the ability to drive a jet ski. Drivers must be with an adult of at least 21 years old to fill out the waiver and necessary paperwork. Under 23 years old requires a $5 boat test taken at the location upon check-in. Must be at least 16 years or older to drive. Any age child is allowed to ride with an adult.

Is there a deposit taken at time of Jet Ski rental?
Yes.  The guest must either have a debit or credit card which is imprinted for damages or a $300.00 cash, refundable deposit due upon arrival.

The Outta Control Dinner Show Frequently Asked Questions

Do I need to purchase a ticket if my child is 0-3 years old?
No, your child 0-3 is free. They will have their own place at the table.  However, you will want to add a note in the "Have Special Needs" box in the lower left corner of your ticket order form screen so the theater can allow room for a highchair.

Where can I park?
Parking is available at the Pointe Orlando parking garage. Parking fees are $4.00 for the first hour, $2.00 each additional hour, no more than $10.00 per day.

Do you offer gluten free meals?
Yes, they do. You will need to note this need in the "Have Special Needs" box during check-out.

When should I pick up my tickets?
Guests must pick up their tickets no later than 20 minutes prior to showtime. Reservations/vouchers not redeemed on time will be canceled and will not receive any refund.

Joseph the Show Frequently Asked Questions

How long is the show?
The show has an approximate running time of 2 hours and 20 minutes. 

Where are my seats?
You are guaranteed to get the best seats available at time of reservation.  However, we cannot confirm exact seat location. 

Lumberjack Feud Frequently Asked Questions

When should visitors arrive?
Please arrive at least 30 to 45 minutes prior to the show time for the Dinner and Show tickets. For visitors arriving for the show only (no dinner), arrive at least 15 minutes prior to show time. If you want to watch the pre-show, arrive 30-45 minutes prior. 

Where are the seats for the Regular Dinner & Show, Premium Dinner & Show, and Show Only - No Meal?Premium Dinner & Show rows 1-2, Regular Dinner & Show rows 3-6 and 9-10, Show only (no meal) rows 7-8.

What is served with the dinner ticket?
 - McGraw's Seasoned Half-Chicken
 - Roasted Red Potato
 - Fluffy Home-Style Biscuit
 - Lumberjack Camp Soup
 - Cookie's Fresh Corn on the Cob
 - and Dawson's Delicious Dessert
 - Unlimited Pepsi beverages, sweet tea and coffee
The meal is served on a dinner plate and no longer the stainless steel trays.

Are vegetarian or gluten free meals available?  What if I have an allergy?
Gluten free and a vegetarian meal is offered.  If you have an allergy or a diet need, please let us know when making your reservation.

What if my child is 3 years or younger?
For Dinner and Show, children under 3 can sit on your lap for free.  If you would like for them to have their own seat a child’s ticket will need to be purchased. 

What are the advantages of premium seats?
Premium Seats are front row seating, on all sides of the stage. Whether you’re a Dawson or a McGraw, you can enjoy Premium Seats.  Unfortunately, it is not an option at this time to offer Premium Tickets for the Show Only option.

Is there a pre-show at Lumberjack Feud?
Yes, please arrive 30 to 45 minutes before the show time to catch the pre-show.

Are Lumberjack Feud athletes available to meet and greet visitors?
Yes, after every show the lumberjacks and lumberjills and performers are available to sign autographs and take pictures!

Is audio, video or pictures allowed at the show?
All guests are encouraged to take pictures of the show. Audio or video recording is not allowed due to copyright laws.  DVDs of each show are for sale in the gift shop.

Does the show have an intermission?
There is a 10 minute intermission between the pre-show and the main show. 

What type of theater is the show held in?
The Lumberjack Feud Theater is an indoor sports arena designed especially for lumberjack sports. The building is over 5 stories tall to accommodate the sixty-foot speed climb event.

How many people does the theater hold?
The Lumberjack Feud Theater seats over 800 people.

What is the running time of the show?
The show is 1 hour and 20 minutes long.

What type if parking is available?
There is plenty of free parking and handicapped parking in our front paved parking lot.

Is Special Needs seating available?
Yes.  An entire section is dedicated to Special Needs seating. The Lumberjack Feud Theater is completely wheel chair accessible.

Branson KOA Campground Frequently Asked Questions

How many rooms are available at the Branson KOA Campground?
There are 22 separate units.

Is there a restaurant on-site?  A lounge? Café?

There is a cafe that serves pizza and hot wings only.

Is there a minimum age required for check-in?

Yes, guests must be at least 18 years old to check-in.

Are there any resort fees?

No.

Is the Branson KOA pet friendly?

Yes.

What are the pool hours?

The pool is open from Memorial Day to Labor Day, from 9am-9pm daily.

Is late check-in available?
Yes.

Is there a sundry shop or gift shop located on site?  

Yes.

Is Wi-Fi available throughout the property? 

Yes, free of charge.

Does the property offer shuttle service to area attractions and/or the airport?

No.

Murder Mystery Dinner Show ID 3869

Is it the same show every night?
No, the theater varies between Moonshine Murders and Who Shot the Sheriff. A Christmas Show - Murdering Mr. Scrooge - will run through the end of the 2019 season. We're Off to Kill the Wizard - premiers in March 2020. Please check the show schedule if you have a preference.

Is there a pre-show at Murder Mystery Dinner Show?
No.

Are visitors allowed to meet & greet the performers?
Yes. Guests can meet the performers before and after the show. 

Are cameras, audio or video recording allowed at the show? 
Audio and video recording are prohibited.  Cameras are allowed only before the show, during intermission and after the show.

What type of meal is served at the Murder Mystery Dinner Show? 
The Murder Mystery Dinner Show includes a three-course meal (appetizer, entrée, and dessert):

1st course: your choice of soup - broccoli and cheese, potato, or vegetable.

2nd course: country-fried boneless chicken, savory pork loin, homemade mashed potatoes served with a side of white pepper gravy, green beans and a dinner roll.

3rd course: cheesecake with choice of topping.

Are there meal options for people with special diets? (i.e. vegetarian, vegan, gluten free)?
Yes, Murder Mystery Dinner Show can accommodate most diets:

Vegetarian: vegetable soup, bowtie pasta with veggies in Alfredo sauce, and cheesecake.

Vegan: vegetable soup, bowtie pasta with veggies in pesto sauce, and fruit.

Gluten Free: broccoli and cheese soup, grilled marinated chicken, pork loin, green beans, mashed potatoes, and gluten free chocolate cake or fruit.

Diabetic: broccoli & cheese or vegetable soup, grilled marinated chicken, double portion of green beans. Fruit for dessert.

Dairy Free: vegetable soup, grilled marinated chicken, savory pork loin, double portion of green beans, and fruit for dessert

Is a kids meal available?
The kids meal is the same as the adult meal, except without the pork.

What is the length of intermission?
There is a 30-minute intermission for dinner and a 15-minute intermission for dessert.

What is the size of the theater?
The theater seats 125 guests.

Approximately how long is the Murder Mystery Dinner Show?
The show lasts about two hours.

What type of parking is available?
Plenty of parking for all types of vehicles is available right in front of the theater.

What type of seating/accessibility do you have?
The Murder Mystery Dinner Show Theater is easily accessible for guests with disabilities. There are no stairs and seating is restaurant style. We do have several high top tables. If you are unable to sit at a high top table, please type a note in the "special needs" section as you select your tickets. Seating is assigned when you check-in at the theater.

How early should guests arrive prior to the show? 
Seating begins one hour before the show time. All guests should arrive 30 minutes to 1 hour prior to show time. 

Does the theater provide a booster or high chair for the child 0-3 ticket?
Yes, they do have a few booster seats. High chairs are also available for an additional charge of $12.10 at time of arrival. You will need to put a note in the special needs section to request a booster seat or high chair.

Where is the Murder Mystery Dinner Show located?
We are located at 2682 Teaster Lane, Pigeon Forge, TN 37863. Please note that when you put our address into a GPS, it will incorrectly direct you to First Tennessee bank down the road from our physical location. Please note that we are located in the Riverview Factory Stores plaza.

Southern Oaks Inn Frequently Asked Questions

How many rooms are available at Southern Oaks Inn?
There 142 rooms available.

How many floors do the buildings have?
There are two floors in Buildings A, B, C. Building D has three floors, 2 small meeting rooms, and a large conference room.

How many different buildings comprise your units?
There are three separate buildings. One building comprises sections C & D.

How many adjoining rooms are available at Southern Oaks Inn?
 There are 11 sets of two adjoining rooms throughout the property

Is there a restaurant on-site?  A lounge? Café?
No.

Is there a minimum age required for check-in? 
There is a minimum age of 21 for check-in.

Do you have any resort or unit fees?
No.

Is Southern Oaks Inn pet friendly?
There are two pet rooms that are smoking rooms on the second floor.  There is $10 pet fee, a 20 lb. limit and dogs only. Always check for availability.

Do you charge for cribs, roll-a-ways, microwaves, fridges?
Rollaways are available for $5 per night. Microwaves are not available to bring to rooms, but there are rooms that have microwaves available.  Refrigerators are included in updated rooms and the specialty rooms Veranda and Family Suites. The second floor rooms of the D building also have refrigerators.  If a guest is in a room without a refrigerator, a refrigerator can be brought to that room at no charge.  Recliners are also available for a $5 charge.

What are your pool hours?
Indoor pool hours are from 10:00 am to 11:00 pm - Monday through Saturday and from 10:00 am to 9:30 pm Sunday. The outdoor pool is only open during the summer season.  

What type of parking do you have?
There is ample level parking on both sides of the property along both sides of the hotel guest rooms and another section on each side of the driving thoroughfare.

Is late check-in available?
Yes, the lobby is open and staffed 24 hours a day.

Is there a sundry shop or gift shop located on site?
No, but items such as laundry soap, dryer sheets, toothbrushes, razors, Band-Aids and other items are available at the front desk for purchase.

Is Wi-Fi available throughout the Southern Oaks Inn?
Free Wi-Fi is available throughout the property.

Does the hotel offer shuttle service to area attractions and/or the airport?
Shuttle Service is not available but can be arranged.

Compton Ridge Frequently Asked Questions

How many rooms are available at Compton Ridge?
There are 25 rooms.

How many floors does the property have?

There are three floors:  lower level, ground level and upper level.

How many buildings comprise your units?

All units are located in one main building.

How many adjoining rooms are available at Compton Ridge?

There are eight adjoining rooms. 

Do you have a restaurant on-site?  A lounge? Café?

Yes, the Whistle Stop Café is located on-site.

Is there a minimum age required for check-in at Compton Ridge? 

Guests must be a minimum of 18 to check-in.

Are there any resort or unit fees? 

No.

Is Compton Ridge pet friendly?

Yes.  There is a fee of $10 per day per pet, maximum 2 pets, and they must be in a kennel when guests are out.

Do you charge for cribs, rollaways, microwaves, fridges?

Rollaways are available for a $5 charge per rollaway.  Other items are not available.

What are the pool hours?

Seasonal hours are 10am-10pm (outdoor).  Indoor pool is open 9am-9pm.

What type of parking is available?

Free, level parking available to all guests.

Is late check-in available?

Yes.

Is there a sundry shop or gift shop located on site? 

Yes.

Is Wi-Fi available throughout the property? 

Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?

Shuttle service is available to Silver Dollar City and Branson Landing.

 

Barrington Hotel Frequently Asked Questions

How many rooms are available at Barrington Hotel and Suites?
There are 145 rooms total.

How many floors is the hotel?

There are four levels. 

How many different buildings comprise your units?

All units are located in one main building.

Are adjoining rooms available at the Barrington?

Yes, six adjoining rooms are available.

Is there a restaurant on-site?  A lounge? Café?

No.

Is there a minimum age required for check-in?

Yes.  Guests must be 18 years minimum.

Are there any resort or unit fees?

No.

Is the Barrington Inn pet friendly?

Yes. Pets 20lbs. and under are permitted with a $20 fee per night.  Must be on leash or caged.

Does the hotel charge for cribs, rollaways, microwaves, fridges? 

There is no charge for cribs or fridges.  Rollaways and microwaves are $10 per night.

What are the pool hours?

The pool is open from 9am-11pm.

What type of parking is available?

Level, flat parking is available free of charge.

Is late check-in available?

Guests may check-in any time after 3pm.

Is there a sundry shop or gift shop located on site? 

No.

Is Wi-Fi available throughout the property? 

Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?

No.

Lodge of the Ozarks Frequently Asked Questions

How many rooms are available at Lodge of the Ozarks?
There are 171. 

How many stories is the hotel?

There are a total of 4 floors with guest rooms.

How many different buildings comprise your units? 

All guest rooms are located in one large building.

Are adjoining rooms available at Lodge of the Ozarks?

Yes.  There are 19 sets of adjoining rooms. 

Does the hotel have a restaurant on-site?  A Lounge? Café?

The actual restaurant is still waiting on renovations but we service is available in the lounge club seasonally.

 

Is there a minimum age required for check-in? 

Lodge of the Ozarks requires that guests be 21 and over to check-in.

Do you have any resort or unit fees? 
No.

Is Lodge of the Ozarks pet friendly?

Pets are not allowed. 

 

Is there a charge for cribs, rollaways, microwaves, fridges? 

There is a charge of $10 per night for each item. Fridges will be supplied for free when needed for medical reasons. All are based on availability.

What are your pool hours?

The pool is open from 8am to 11pm.

What type of parking do you have?

There is free parking all around the building and the lot is flat.

Is late check-in available?

Yes, Lodge of the Ozarks has 24-hour front desk.

Is there a sundry shop or gift shop located on site?

No.

Is Wi-Fi available throughout the property?
Yes.

Does the hotel offer shuttle service to area attractions and/or the airport?

No.