The ranch is located in Upcountry Maui, a mile above the town of Makawao, on the lower slopes of Haleakala crater. Check-in for ziplining is at 799 Piiholo Road, 1.2 miles above Makawao Avenue. We recommend renting a car for the day to come up here; there are many other wonderful sights to see. The Maui Bus only gets you to Makawao Town (Route 40), then there is a mile walk to the check-in location.
What should I wear for ziplining?
We require that all participants wear closed-toe shoes. Croc-style shoes, walking sandals, Vibram FiveFingers, water shoes, and flip-flops are prohibited. We recommend that participants dress comfortably for the weather forecast. Wearing pants or longer shorts will provide the most comfortable experience with the harness. We also suggest bringing a hat, sunscreen, and a light cover-up due to the changes in weather.
What should I bring?
We recommend bringing a camera to capture your ziplining memories. However, all cameras must have a strap for safety. Anything lost during the ziplining duration part of the tours are lost forever!
We offer a storage box for keys. Purses, backpacks, and fanny packs cannot be brought on the tour for safety purposes. Please leave these in your vehicle.
Are weight and age restrictions in place?
Yes. The age and weight restrictions are as follows:
- Minimum age of 8 years old for Zipline and Treetop Zipline Tours.
- Minimum age of 6 years old for Hiking Tours.
- There is no maximum age limit as long as you can physically handle all aspects of the tours.
- Guests under 15 years old must be accompanied by a parent, guardian, or chaperone on tour. (Chaperon form required.)
- Guests between 16 and 17 years old must have a parent or guardian present at check-in and sign waiver to participate.
- Zipline Tours Weight Restriction: 75 lbs to 275 lbs
- Treetop Zip Tours Weight Restriction: 50 lbs to 250 lbs
What physical or health restrictions apply?
Physical and health restrictions for ziplining are as follows:
- All guests must be capable of moderate to advanced physical activity, carry a 12-pound trolley, grip handlebars, walk over uneven/muddy terrain, as well as ascend stairs and ramps.
- Please no guests with neck, back, shoulder, knee, ankle injuries, heart conditions, or recent surgeries.
- Pregnant women are not allowed to zipline.
- Guests must be physically and mentally capable of following instructions given by Piiholo Ranch Zipline staff.
- There is no smoking, alcohol, or drug use allowed on the premises. Any guest judged by our staff to be unwilling and/or incapable of following instructions, or to cause or potentially cause a safety issue due to intoxication, drug use or any other reason, will be removed from the premises and no refund shall be given.
What happens if it rains?
All our tours operate RAIN OR SHINE. We do provide rain jackets when needed. Tours will be canceled in the case of lightning, thunder, and/or other adverse weather conditions.
