Castle Rock Resort & Indoor Waterpark Frequently Asked Questions

Does the Castle Rock Water Park have any height or weight requirements?
For the larger thrill slides, guests must be at least 42" tall and not exceed 350 lbs.

Are there any restrictions at the Castle Rock Water Park? What is not allowed?
No outside drink or food is allowed at the water park. No large rafts, noodles, or tubes allowed.

How many rooms are available at Castle Rock Resort?
There is a total of 191 rooms available at this property.

How many different buildings comprise your units?
Castle Rock Resort consists of 3 buildings.

How many floors constitute the buildings at Castle Rock Resort?
There are 4 floors in the Tower Building and 2 floors in the Atrium Buildings.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
Castle Rock Resort does have a restaurant on-site – The Tower Grill.

Do you have a minimum age required for check-in at Castle Rock Resort?
Guests must be at least 18 years of age to check-in at this property.

Do you charge any resort fees at Castle Rock Resort?
There are no resort fees charged at this property.

Do you charge for cribs, rollaways, microwaves or fridges at Castle Rock Resort?
Cribs and rollaways are not available. A microwave/fridge combo is $10 per night based upon availability.

Is late check-in available at Castle Rock Resort?
All reservations are guaranteed so the guest may check in any time.

If my check-in time doesn't start until after 4:00 pm, can I go to the Water Park before? 
Yes, you can visit the water park anytime after 1:00 pm on the date of your arrival. Simply visit the front desk for assistance with water park passes.

Is complimentary Internet access available?
Yes. WiFi can be accessed from Tower building guest rooms, the lobby, and the Tower Grill.

What parking options are available?
Guests are treated to free onsite parking.

Is the hotel pet-friendly?
No.

Are smoking rooms available for reservation?
No, this is a smoke-free resort. Guests are permitted to smoke only in the designated outdoor smoking areas.