Dollywood Frequently Asked Questions

Are Dollywood shows included with theme park tickets?  
Yes, there are a variety of shows and entertainment options throughout the park which are free with your admission ticket, excluding special-ticketed events.

What is the minimum age for children to attend the park without supervision?
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood.

Is Dollywood wheelchair accessible? 
A majority of the park is level to gently-rolling and is, thus, wheelchair accessible.

Are wheelchairs or electric convenience vehicles (ECVs) available for daily rental?  If so, what is the cost?
A limited number of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent. (Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age sign the rental agreement.) Reservations may be made online 48 hours prior to arrival with our convenient purchasing process. Wheelchairs and ECVs are available for an additional fee. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders. No other discounts apply.

What if my child is 3 years old or younger?
They are free!

Are lockers available for rent?
Dollywood offers two choices for renting lockers:

Front Gate Lockers: All day locker rentals are available at the Front Gate at the Stoller and Wheelchair rental booth and are sold on a first-come, first-served basis. Front Gate lockers and family sized locker rentals are available for an additional fee.

Ride Lockers: Ride to ride locker rentals are available at Wild Eagle, Mystery Mine, River Battle, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Sidewinder, and near the Tennessee Tornado roller coaster. Ride lockers are floating lockers, which means you can rent them and float from locker to locker without having to pay for each new locker. These rentals are available for an additional fee.

Does Dollywood offer package pick-up?
Yes, instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the park at the end of your day. Let the merchandise host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before park closing. For your convenience, Package Pickup is staffed until park closing.

What are the parking fees at Dollywood?
Fees vary, depending on vehicle type. Please visit dollywood.com for details.

Are coolers or outside food or drink allowed at Dollywood?
No, after careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood. Although we do not allow food or drink to be brought into the Park, Dollywood offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Foods Office prior to arrival at 865-428-9428.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Dollywood does not have picnic areas at the park, but if you would like to picnic somewhere, the Smoky Mountains National Park is a great place to visit.

Can I leave the park and return that same day?
Yes.  You will need to have your hand stamped at the exit at the Dollywood Emporium. Keep your ticket so it can be scanned when you return.

Are strollers available for rent?
A limited number of single and double strollers are available for rent on a first-come, first-served basis. Single strollers and double strollers are available to rent for an additional fee.

What items are prohibited at the park?
Alcohol and weapons. 

Are there First Aid Stations located at Dollywood?
Yes. Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in The Village area near the train crossing—with medical personnel on duty at all times during park hours.

What is the smoking policy at Dollywood?
If you smoke, please utilize the many designated smoking areas indicated on the Park Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops, and restaurants.

Are baby changing and nursing stations available at the park?
Baby Care Centers, located in the Showstreet, Wilderness Pass, and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Country Fair, Jukebox Junction, Market Square, The Village and Craftsman's Valley near the Woodcarving Shop.

Are pets allowed at Dollywood?
Although pets are not permitted inside Dollywood, the one-of-a-kind kennel, Doggywood, is available for the convenience of our guests and their dogs.  The daily rental fee provides each dog its own water supply, and a walk area is located adjacent to the building so owners can spend time with their pets without having to leave the park. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during park operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. *Please note: Doggywood can only accommodate dogs.

Service animals for Guests with disabilities are allowed inside Dollywood.

Does Dollywood offer rain checks on tickets?
If it is raining when you leave the park and your visit is shortened by the rain, you can request a rain check—just ask. Rain checks are distributed at the Season Pass Center and are valid until the end of the season. You must request the rain check on the day of your visit before leaving the park.

Why do my Dollywood E-Tickets only have one name listed on them?
The name on the E-Ticket is the primary ticket holder but the tickets are valid for all within your party.

Does Dollywood have a dress code?
Yes. For the safety of others, footwear without heel straps cannot be worn on Barnstormer, Sky Rider, SkyZip, Waltzing Swinger, and Wild Eagle. In addition, clothing with distracting words and/or pictures will not be permitted inside the park. Guests may not wear character type costumes in the park.

Dollywood Frequently Asked Questions

Are Dollywood shows included with theme park tickets?  
Yes, there are a variety of shows and entertainment options throughout the park which are free with your admission ticket, excluding special-ticketed events.

What is the minimum age for children to attend the park without supervision?
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood.

Is Dollywood wheelchair accessible? 
A majority of the park is level to gently-rolling and is, thus, wheelchair accessible.

Are wheelchairs or electric convenience vehicles (ECVs) available for daily rental?  If so, what is the cost?
A limited number of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent. (Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age sign the rental agreement.) Reservations may be made online 48 hours prior to arrival with our convenient purchasing process. Wheelchairs and ECVs are available for an additional fee. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders. No other discounts apply.

What if my child is 3 years old or younger?
They are free!

Are lockers available for rent?
Dollywood offers two choices for renting lockers:

Front Gate Lockers: All day locker rentals are available at the Front Gate at the Stoller and Wheelchair rental booth and are sold on a first-come, first-served basis. Front Gate lockers and family sized locker rentals are available for an additional fee.

Ride Lockers: Ride to ride locker rentals are available at Wild Eagle, Mystery Mine, River Battle, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Sidewinder, and near the Tennessee Tornado roller coaster. Ride lockers are floating lockers, which means you can rent them and float from locker to locker without having to pay for each new locker. These rentals are available for an additional fee.

Does Dollywood offer package pick-up?
Yes, instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the park at the end of your day. Let the merchandise host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before park closing. For your convenience, Package Pickup is staffed until park closing.

What are the parking fees at Dollywood?
Fees vary, depending on vehicle type. Please visit Dollywood.com for details.

Are coolers or outside food or drink allowed at Dollywood?
No, after careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood. Although we do not allow food or drink to be brought into the Park, Dollywood offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Foods Office prior to arrival at 865-428-9428.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Dollywood does not have picnic areas at the park, but if you would like to picnic somewhere, the Smoky Mountains National Park is a great place to visit.

Can I leave the park and return that same day?
Yes. You will need to have your hand stamped at the exit at the Dollywood Emporium. Keep your ticket so it can be scanned when you return.

Are strollers available for rent?
A limited number of single and double strollers are available for rent on a first-come, first-served basis. Single strollers and double strollers are available to rent for an additional fee.

What items are prohibited at the park?
Alcohol and weapons. 

Are there First Aid Stations located at Dollywood?
Yes. Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in The Village area near the train crossing—with medical personnel on duty at all times during park hours.

What is the smoking policy at Dollywood?
If you smoke, please utilize the many designated smoking areas indicated on the Park Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops, and restaurants.

Are baby changing and nursing stations available at the park?
Baby Care Centers, located in the Showstreet, Wilderness Pass, and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Country Fair, Jukebox Junction, Market Square, The Village and Craftsman's Valley near the Woodcarving Shop.

Are pets allowed at Dollywood?
Although pets are not permitted inside Dollywood, the one-of-a-kind kennel, Doggywood, is available for the convenience of our guests and their dogs.  The daily rental fee provides each dog its own water supply, and a walk area is located adjacent to the building so owners can spend time with their pets without having to leave the park. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during park operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. *Please note: Doggywood can only accommodate dogs.

Service animals for guests with disabilities are allowed inside Dollywood.

Does Dollywood offer rain checks on tickets?
If it is raining when you leave the park and your visit is shortened by the rain, you can request a rain check—just ask. Rain checks are distributed at the Season Pass Center and are valid until the end of the season. You must request the rain check on the day of your visit before leaving the park.

Why do my Dollywood E-Tickets only have one name listed on them?
The name on the E-Ticket is the primary ticket holder but the tickets are valid for all within your party.

Dollywood Smoky Mountain Splash & Play Combo Package

Are Splash and Play tickets valid at both Dollywood and Dollywood's Splash Country?
Yes.  The Splash & Play ticket allows each ticketholder three days of unlimited admissions to Dollywood and/or Dollywood’s Splash Country.

How do you handle Splash and Play tickets that are “partially” used due to weather?
Guests don’t have to use their 3 days consecutively - they only have to use the 3 days within a 7 day timeframe. That gives them some freedom to pick which days they choose to come. Whatever is unused after 7 days is forfeited.

Does the Dollywood Play Another Day ticket qualify for the "after 3 next day free" offer?
No, it does not. The only ticket type that qualifies for the "after 3 next day free" is the one day ticket to Dollywood.

Dollywood Policies:

Are Dollywood shows included with theme park tickets? 
Yes.  There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events.

What is the minimum age for children to attend the park without supervision? 

For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood.

Is Dollywood wheelchair accessible?  

A majority of the Park is level to gently-rolling and is thus wheelchair accessible.

Are wheelchairs or electric convenience vehicles (ECVs) available for daily rental?  If so, what is the cost? 

A limited number of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent. (Guest must be 18 or older with a valid driver's license to rent an ECV along with the signature of a parent/guardian age 21 or older.) Reservations are not taken; they are rented on a first-come, first-served basis, and cannot be carried over to the next day (on an "After 3:00, Next Day Free" ticket). Wheelchairs are $10 per day. ECVs are $36 for a full day.  A 50% discount is offered on an ECV after 3:00 p.m. through November 2 or after 6:00 p.m. during our Smoky Mountain Christmas.

Are lockers available for rent? 

Lockers are available at Wild Eagle, SkyZip, Mystery Mine, River Battle, Daredevil Falls, Stroller Rental and near the Tennessee Tornado roller coaster. At the Stroller Rental and SkyZip, lockers are $1.00 each time the locker is opened. At Mystery Mine, River Battle, Daredevil Falls and near the Tennessee Tornado roller coaster, lockers are $.50 each time the locker is open.

Does Dollywood offer package pick-up?
Yes.  Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day. Simply let the merchandise Host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before Park closing. For your convenience, Package Pickup is staffed until Park closing.

What are the parking fees at Dollywood? 

Fees are $10 for all standard length vehicles, $15 for oversize length vehicles such as RVs and trailers. Trams provide transportation to the Front Gate
.

Are coolers or outside food or drink allowed at Dollywood? 

No. 

Can I leave the park and return that same day?

Yes.  You will need to have your hand stamped at the exit at the Dollywood Emporium. Keep your ticket so it can be scanned when you return.

Are strollers available for rent?

A limited number of single and double strollers are available for rent on a first-come, first served basis. Single strollers are $11 (plus tax) per day, and double strollers are $13 (plus tax) per day.

What items are prohibited at the park?

Alcohol and weapons. 

Are there First Aid Stations located at Dollywood?

Yes. Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours.

What is the smoking policy at Dollywood?

If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants.

Are baby changing and nursing stations available at the park?

Baby Care Centers, located in the Showstreet and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Vending facilities are available at the restrooms in Rivertown Junction, Craftsman's Valley and Jukebox Junction.

Are pets allowed at Dollywood?

Although pets are not permitted inside Dollywood, our one-of-a-kind kennel, Doggywood, is available for the convenience of our Guests and their dogs. Service animals for Guests with disabilities are allowed inside Dollywood.

Does Dollywood offer rain checks on tickets?

If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Check—just ask. Rain Checks are distributed at the Season Pass Center and are valid until the end of the season.

Dollywood Splash Country Policies: 


Is Dollywood’s Splash Country wheelchair accessible?  
A majority of the Park is level to gently-rolling and is thus wheelchair accessible.

Are wheelchairs available for daily rental?  If so, what is the cost? 
A limited number of wheelchairs are available for rent. Reservations are not taken; they are rented on a first-come, first-served basis, and cannot be carried over to the next day (on an "After 3:00, Next Day Free" ticket). Wheelchairs are $8per day.
 

What is the minimum age for children to attend the park without supervision? 

For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood’s Splash Country.

Are lockers available for rent? 

All day lockers are available for $5.00 plus a $5.00 refundable deposit. Family-sized lockers are available for $15.00 plus a $5.00 refundable deposit.

What are the parking fees at Dollywood’s Splash Country? 

Fees are $10 for all standard length vehicles, $15 for oversize length vehicles such as RVs and trailers. Trams provide transportation to the Front Gate.

Are coolers or outside food or drink allowed at Dollywood’s Splash Country? 

No. 

What is the park’s attire policy?

Only swimsuits are allowed on the water attractions. No swimsuits with buckles, rivets, or any sharp objects, no denim, corduroy or cutoffs allowed. Shirts are not permitted on the body slides (no exceptions). Thong swimsuits are not permitted. Shirts with profanity are not permitted.  Additionally, Shoes, sandals or footwear with buckles are not permitted on the attractions. No footwear may be worn on the Mountain Scream, Wild River Falls, SwiftWater Run, The Butterfly or Bear Mountain Fire Tower. Water shoes or similar footwear is acceptable on all other attractions.

Can I leave the park and return that same day?

Yes.  You will need to have your hand stamped at the exit. 

Are strollers available for rent?

A limited number of single strollers are available for rent on a first-come, first served basis. Single strollers are $10 (plus tax) per day.

What items are prohibited at the park?

Alcohol and weapons. 

Are there First Aid Stations located at Dollywood’s Splash Country?

Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during Park hours.

Are baby care centers available at the park? Yes.  Baby Care Centers, located near Big Bear Plunge and The Cascades, offer nursing areas, changing stations and family restrooms.

Are towels available at Dollywood’s Splash Country? 

Towels are not provided but are available for purchase if you need one.  We recommend bringing one with you. 

Are pets allowed at Dollywood’s Splash Country?

Although pets are not permitted inside Dollywood’s Splash Country’s guests have access to Dollywood’s one-of-a-kind kennel, Doggywood.  Service animals for Guests with disabilities are allowed inside Dollywood’s Splash Country.

Does Dollywood’s Splash Country offer rain checks on tickets?

If adverse weather conditions significantly affect Park operations and your visit is shortened by the severe weather conditions, you can request a Rain Check—just ask. Rain Checks are distributed at the Front Gate and are valid until the end of the season.

Can I bring in personal flotation devices?

Tubes are provided at no additional charge on a first come first serve basis for the wave pool, lazy river and tube slides. No personal tubes, noodles or floats will be allowed in the water including children's "water wings," "floatation seats," "inflatable rings," or "bubble packs."

Are life vests provided at Dollywood’s Splash Country?
Life vests are provided at no additional charge and will be required for non-swimmers and small children at the direction of the Lifeguards. Personal life vests must be USCG approved and in good condition. Water wings, floatation seats or bubble packs may not be used. Life vests are strongly recommended for non-swimmers and weak swimmers.