Prince Resort Frequently Asked Questions

Is early check-in available at Prince Resort?
The unit will be ready for you at 4 PM when you check in.  If you expect to arrive earlier, ask the front desk if the unit can be available before 4 PM.  If not, please feel free to use the amenities at Prince Resort until your 4 PM check-in (options include but are not limited to enjoying the pool bar and pool amenities, the beach and much more).

What is the difference between oceanfront and oceanview?
Oceanfront means that your view out to the ocean looks directly onto the water without turning your head.  You see the water directly in front of you. Ocean-view means that your view to the ocean looks north or south up the coastline.  You see the coastline, the beach, and the ocean in your view. 

What appliances and serving utensils are in the kitchen?
Stove, microwave, oven, dishwasher, refrigerator with freezer, clothes washer and dryer.  Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, saucers. Paper products are not provided.

Are linens and towels provided at Prince Resort? 
Each guest receives a supply of clean linens and towels in the unit.  The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more.  Linens and towels include bath towel, wash cloth, hand towel, bath rug, bed sheet, blanket, pillow, bedspread, mattress pad, shower curtain.  Also, a dish towel is included in the kitchen.

Does the Prince Resort have laundry facilities?
Yes.  There are laundry facilities available in each unit.

Is there Wi-Fi available for me to use?
Yes, free wifi is available. 

Is breakfast included?
Prince Resort offers a full breakfast buffet at its restaurant 3500 Ocean Grill, located oceanfront, on the lobby floor of the resort.  The breakfast buffet costs $8.50 for adults and $5 for children 3-7 years of age and FREE for children 3 and under.

Do you accept pets at Prince Resort?
Pets are not permitted here.  Service dogs are permitted, provided they are with their assigned owners who have on hand the approprite documentation, immunizations, and equipment that accompanies the animals. 

Do you provide pool towels or beach towels?
The resort provides pool towels at the pool.  Pool towels are not to be taken to the beach, and we do not provide beach towels. 

Do you have beach umbrellas?
The resort does not provide beach umbrellas because the City of North Myrtle Beach rents them at the beach on a first-come-first-served basis.  During the summer months, look for the dark blue kiosks or see the umbrellas already set up on the shoreline.  The City's beach umbrellas are not available during the off-season (before Memorial Day and after Labor Day).  The full day use of an umbrella is $15. They may also be rented by the week for $90.

Do you provide beach chairs?
The resort provides poolside chairs but does not provide beach chairs.  All resort pool furniture must remain at the pool area and may not be taken to the beach.  The City of North Myrtle Beach provides beach chair rentals on a first-come-first-served basis at the beach.  Look for the dark blue kiosks or see the chairs already set up on the sand.  These beach chairs are not available in the off-season (before Memorial Day and after Labor Day). 

Does Prince Resort allow smoking on the premises?
The Prince Resort is designated as a non-smoking property.  No smoking is permitted on any balcony in any unit, and persons found doing so may incur a fine.

What is the fee to access the Cherry Grove Pier?
Pedestrians pay $2.00 for all-day access.  Fishing is charged at $2.00 per person and $6.00 per rod for all-day access.  Season passes, king mackerel passes, and season king mackerel passes are available. 

Do I need a license to fish, either on shore or on the pier?
As of July 1, 2009, individuals recreationally fishing from shore (beach, bank, private dock, free public pier, etc.) and those recreationally shrimping and crabbing will be required to have a saltwater recreational fishing license. 

How far away is Prince Resort from the airport?
The resort is approximately 22 miles north of the Myrtle Beach International Airport. 

Does the resort have a shuttle bus to any attractions or to the airport?
No, but front desk agents can help you arrange shuttle service if needed.

Are your pools heated?
Prince Resort offers its guests use of the pools, hot tubs, and lazy river.  In mid-fall, the outdoor pool and hot tub are heated; the heat is turned off when the warm weather returns. 

How can I secure my valuables in my condominium unit while I am a guest at Prince?
You may request a condominium unit with a safe, subject to availability.  Otherwise, for securing valuables, ask your front desk agent.  Please note that the Prince Resort is not responsible for lost or stolen items while staying at the resort or parking in the Prince parking garage. Please make sure that upon vacating your condominium unit you have thoroughly checked for any misplaced items.

Dollywood's Splash Country Frequently Asked Questions

Is Dollywood’s Splash Country wheelchair accessible?  
A majority of the park is level to gently-rolling and is, thus, wheelchair accessible.

Are wheelchairs available for daily rental?  If so, what is the cost?
A limited number of wheelchairs are available for rent. Reservations are not taken; they are rented on a first-come, first-served basis, and cannot be carried over to the next day (on an "After 3, Next Day Free" ticket). Wheelchairs are available for an additional fee.

What is the minimum age for children to attend the park without supervision?
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood’s Splash Country.

Are lockers available for rent?
We have two sizes of all day lockers for your convenience, even a family size locker! Regular size lockers and family size lockers are located throughout the park and sold for an additional fee on a first-come, first-served basis.

What are the parking fees at Dollywood’s Splash Country?
Fees vary, depending on vehicle type. Please visit Dollywood.com for details.

What if my child is 3 years old or younger?
They are free!

Does my infant need to wear a swim diaper?
Yes, swim diapers must be worn by babies/toddlers not yet potty trained. Swim diapers are available at Riverside Trading Post for purchase.

Are coolers or outside food or drink allowed at Dollywood’s Splash Country?
No, after careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood's Splash Country. Although we do not allow food or drink to be brought into the park, Dollywood's Splash Country offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Safety Office prior to arrival.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped, then you can return later that same day. Dollywood's Splash Country does not have picnic areas at the park. However, Dollywood’s Splash Country has picnic tables outside the Front Gate if you choose to leave the Park to have a picnic.

What is the park’s attire policy?
Only swimsuits are allowed on the water attractions. No swimsuits with buckles, rivets, or any sharp objects. No denim, corduroy or cutoffs allowed. Shirts are not permitted on the body slides (no exceptions). Thong swimsuits are not permitted. Shirts with profanity are not permitted.  Additionally, Shoes, sandals or footwear with buckles are not permitted on the attractions. No footwear may be worn on the Mountain Scream, Wild River Falls, SwiftWater Run, The Butterfly or Bear Mountain Fire Tower. Water shoes or similar footwear is acceptable on all other attractions.

Can I leave the park and return that same day?
Yes, you will need to have your hand stamped at the exit.

Are strollers available for rent?
A limited number of single strollers are available for rent (an additional fee) on a first-come, first-served basis.

What items are prohibited at the park?
Alcohol and weapons.

Are there First Aid Stations located at Dollywood’s Splash Country?
Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours.

Are baby changing and nursing stations available at the park?
Yes, baby Care Centers, located near Big Bear Plunge and The Cascades, offer nursing areas, changing stations and family restrooms.

Are towels available at Dollywood’s Splash Country?
Towels are not provided but are available for purchase, if you need one.  We recommend bringing one with you.

Are pets allowed at Dollywood’s Splash Country?
Although pets are not permitted inside Dollywood’s Splash Country’s guests have access to Dollywood’s one-of-a-kind kennel, Doggywood.  The daily rental fee provides each dog its own water supply, and a walk area is located adjacent to the building so owners can spend time with their pets without having to leave the park. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during Park operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. *Please note: Doggywood can only accommodate dogs.  Service animals for Guests with disabilities are allowed inside Dollywood’s Splash Country.

Does Dollywood’s Splash Country offer rain checks on tickets?
If adverse weather conditions significantly affect Park operations and your visit is shortened because of it, you can request a rain check—just ask before leaving. Rain checks are distributed at the Front Gate and are valid until the end of the season. Rain checks are not distributed later if you don't ask the day you are at the park.

Can I bring in personal flotation devices?
Tubes are provided at no additional charge on a first-come, first-served basis for the wave pool, lazy river and tube slides. No personal tubes, noodles or floats will be allowed in the water including children's "water wings," "floatation seats," "inflatable rings," or "bubble packs."

Are life vests provided at Dollywood’s Splash Country?
Life vests are provided at no additional charge and will be required for non-swimmers and small children at the direction of the Lifeguards. Personal life vests must be USCG approved and in good condition. Water wings, floatation seats or bubble packs may not be used. Life vests are strongly recommended for non-swimmers and weak swimmers.

Why do my E-Tickets only have one name listed on them?
The name on the E-Ticket is the primary ticket holder but the tickets are valid for all within your party.

Dollywood Frequently Asked Questions

Are Dollywood shows included with theme park tickets?  
Yes, there are a variety of shows and entertainment options throughout the park which are free with your admission ticket, excluding special-ticketed events.

What is the minimum age for children to attend the park without supervision?
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood.

Is Dollywood wheelchair accessible? 
A majority of the park is level to gently-rolling and is, thus, wheelchair accessible.

Are wheelchairs or electric convenience vehicles (ECVs) available for daily rental?  If so, what is the cost?
A limited number of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent. (Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age sign the rental agreement.) Reservations may be made online 48 hours prior to arrival with our convenient purchasing process. Wheelchairs and ECVs are available for an additional fee. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders. No other discounts apply.

What if my child is 3 years old or younger?
They are free!

Are lockers available for rent?
Dollywood offers two choices for renting lockers:

Front Gate Lockers: All day locker rentals are available at the Front Gate at the Stoller and Wheelchair rental booth and are sold on a first-come, first-served basis. Front Gate lockers and family sized locker rentals are available for an additional fee.

Ride Lockers: Ride to ride locker rentals are available at Wild Eagle, Mystery Mine, River Battle, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Sidewinder, and near the Tennessee Tornado roller coaster. Ride lockers are floating lockers, which means you can rent them and float from locker to locker without having to pay for each new locker. These rentals are available for an additional fee.

Does Dollywood offer package pick-up?
Yes, instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the park at the end of your day. Let the merchandise host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before park closing. For your convenience, Package Pickup is staffed until park closing.

What are the parking fees at Dollywood?
Fees vary, depending on vehicle type. Please visit Dollywood.com for details.

Are coolers or outside food or drink allowed at Dollywood?
No, after careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood. Although we do not allow food or drink to be brought into the Park, Dollywood offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Foods Office prior to arrival at 865-428-9428.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Dollywood does not have picnic areas at the park, but if you would like to picnic somewhere, the Smoky Mountains National Park is a great place to visit.

Can I leave the park and return that same day?
Yes. You will need to have your hand stamped at the exit at the Dollywood Emporium. Keep your ticket so it can be scanned when you return.

Are strollers available for rent?
A limited number of single and double strollers are available for rent on a first-come, first-served basis. Single strollers and double strollers are available to rent for an additional fee.

What items are prohibited at the park?
Alcohol and weapons. 

Are there First Aid Stations located at Dollywood?
Yes. Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in The Village area near the train crossing—with medical personnel on duty at all times during park hours.

What is the smoking policy at Dollywood?
If you smoke, please utilize the many designated smoking areas indicated on the Park Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops, and restaurants.

Are baby changing and nursing stations available at the park?
Baby Care Centers, located in the Showstreet, Wilderness Pass, and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Country Fair, Jukebox Junction, Market Square, The Village and Craftsman's Valley near the Woodcarving Shop.

Are pets allowed at Dollywood?
Although pets are not permitted inside Dollywood, the one-of-a-kind kennel, Doggywood, is available for the convenience of our guests and their dogs.  The daily rental fee provides each dog its own water supply, and a walk area is located adjacent to the building so owners can spend time with their pets without having to leave the park. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during park operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. *Please note: Doggywood can only accommodate dogs.

Service animals for guests with disabilities are allowed inside Dollywood.

Does Dollywood offer rain checks on tickets?
If it is raining when you leave the park and your visit is shortened by the rain, you can request a rain check—just ask. Rain checks are distributed at the Season Pass Center and are valid until the end of the season. You must request the rain check on the day of your visit before leaving the park.

Why do my Dollywood E-Tickets only have one name listed on them?
The name on the E-Ticket is the primary ticket holder but the tickets are valid for all within your party.