SeaWorld San Diego Frequently Asked Questions

What are the food and beverage policies at SeaWorld San Diego?
Hard and soft coolers, glass containers, food such as sandwiches, meals, snacks, etc., and flavored drinks may not be taken into the park. Water bottles may be taken into the park. For your convenience, picnic areas are available outside the park adjacent to the entrance/exit plaza. If leaving the park to enjoy your food, please have your hand stamped for re-admittance. Guests with medical diets or baby formula should speak with a park representative for assistance before entering the park.

Are strollers and/or wheelchairs available to rent at SeaWorld?
Wheelchair access is provided at all shows and attractions. For safety reasons all strollers must be parked outside of most exhibits and attractions. SeaWorld is not responsible for strollers or their contents left unattended in the park. Guest must be 18 years or older to rent strollers and wheelchairs for a fee.

What is SeaWorld’s pet policy?
Pets are not allowed at the park. However, service animals are welcome at SeaWorld. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times.

Does the park offer kennel services?
Yes. SeaWorld provides a pet facility for a nominal fee, on a first-come, first-serve basis. SeaWorld is not responsible for the pet. Kennels are approximately 4ft by 8ft and are outside under some coverage. You must bring your own bowls and food. The pet owner may use the water available onsite and may visit their pet throughout the day, as they desire.

Are lockers available?
All Day Lockers are located adjacent to the Reservation Center and available for a nominal fee.

How much is parking?
Parking fees are as follows:

• $25 for cars
• $30 for RVs and campers
• $25 for Motorcycles
• $28 for Up-Close Parking (when available)
• $35 for VIP Parking

What is SeaWorld’s smoking policy?
For the convenience of guests who wish to smoke, SeaWorld provides Designated Smoking Areas (this includes Electronic Cigarettes). Please refer to the park map for directions to these areas.

What is the policy for inclement weather?
SeaWorld remains open during inclement weather, although some of the parks outdoor shows, rides and attractions may be temporarily affected. Refunds and rain checks will not be issued due to inclement weather.

Does SeaWorld have ATMs within the park?
Yes. Welch ATMs are located throughout the park.

San Diego Zoo Safari Park Frequently Asked Questions

Does the San Diego Safari Park have stroller rentals?
The Safari Park has strollers available for rent.  The daily charge for a single stroller is $14 and a double stroller is $18.  There is one size of stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. Strollers have cup holders and a storage pouch in the back. Our double strollers offer side-by-side seating.  We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations are available. We recommend arriving early to secure one.

Does the Safari Park offer wheelchair rentals?
Our parks have wheelchairs and electric scooters available for rent. The daily rental charge for a manual wheelchair is $12; an electric scooter is $45 for nonmembers, $35 for members. Guests must provide a valid driver’s license or San Diego Zoo Global membership card. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations available. We recommend arriving early to secure one.

Does the Safari Park have access for the disabled?
We have a variety of options to assist you and your family. The Safari Park offers an “Easy Access Pass” that allows you to go to the head of the line at the Safari Park’s Africa Tram Safari. In addition, there are complimentary shuttles to assist you and your party in accessing our lower canyon areas.

Does the San Diego Safari Park have lockers for visitors to use?
At the Safari Park, we have quarter-operated lockers located just inside and to the left of the main entrance.  Small locker: $.75 (12x12); Large locker: $1.50 (18x18).  Unfortunately, the Safari Park does not have accommodations for luggage storage.

How much is parking at the San Diego Zoo Safari Park?
Parking fees are as follows: $15 per vehicle, $20 for RV parking. Preferred parking is available on weekends and holidays for an additional $18 ($15 + $18 = $33 total to park in preferred parking).

Is it possible to leave the Safari Park and be re-admitted?
Guests who are on grounds at the Safari Park and wish to leave and return the same day at no charge during open hours may have their hand stamped at the Exit Gate turnstiles. Be sure to keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking.

What time of day will I see more animals?
There really isn’t any special time that more animals are in view, although many of our animals are “early risers” and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built exhibits that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found that the ability to hide is important to the well-being of many species.

Are pets allowed in the park?
We house significant populations of rare and endangered species at the Safari Park, which is considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets accompanying guests to these facilities. This also includes the unavailability of kennels to house pets during a visit to either facility.

Can I bring food into the park?
Guests may bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage.  For the convenience of guests, there are picnic areas located near the Safari Park’s entry plaza within easy walking distance of our parking lots.  Safari Park guests who have already entered our parks may get their hand stamped for re-entry on the same day of their visit during operating hours. Special accommodations for school groups may be made. For the safety of guests and the animals in our care, please do not bring glass, alcohol, or straws into our parks.

Are backpacks allowed?
Guests are welcome to bring a backpack into our parks.

What is the smoking policy at the Safari Park?
Smoking is not permitted anywhere on Safari Park grounds or parking lots. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke. Please keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking when leaving for and returning from smoke breaks.

Can my child enter the San Diego Safari Park without an adult?
Children 15 years old and younger must be accompanied by a paid adult age 18+ to enter and throughout their visits to our parks.

Does the Safari Park have stroller rentals? 
Yes. The daily charge for a single stroller is $14 and a double stroller is $18. There is one size of the stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. Strollers have cup holders and a storage pouch in the back. Our double strollers offer side-by-side seating. We have a limited inventory and provide these items on a first-come, first served basis. No advance reservations are available. We recommend arriving early to secure one.

San Diego Zoo Frequently Asked Questions

Does the San Diego Zoo have stroller rentals?
Yes! The Zoo and Safari Park have strollers available for rent. The daily charge for a single stroller is $14 and a double stroller is $18. There is one size of stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. Strollers have cup holders and a storage pouch in the back. Our double strollers offer side-by-side seating. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations are available. We recommend arriving early to secure one.

Does the Zoo offer wheelchair rentals?
Yes! Our parks have wheelchairs and electric scooters available for rent. The daily rental charge for a manual wheelchair is $14; an electric scooter is $50 unless the guest's membership level qualifies them for a Wild Perks discount. Guests must provide a valid driver's license or San Diego Zoo Global membership card. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations available. We recommend arriving early to secure one.

Does the San Diego Zoo have access for the disabled?
We have a variety of options to assist you and your family. The Zoo has an “Easy Access Pass” that allows you to go to the head of the lines at the Zoo’s Bus Depot and Skyfari aerial tram. In addition, there are complimentary shuttles to assist you and your party in accessing our lower canyon areas.

Does the Zoo have lockers for visitors to use?
The San Diego Zoo has rental lockers located between the San Diego Craft Beer and the Front Street Café on Front Street, near the Exit sign. Payment is by credit card only and payment can be made at the Kiosk on site. No cash is accepted for locker rentals, which start at $8. Sizes are as follows:

• Small locker: 12" x 20"
• Medium locker: 15" x 18"
• Large locker: 18" x 27"

In addition to this guest storage amenity, the Zoo has a larger secure storage area inside Front Street Rentals, where guests can rent strollers, wheelchairs, and ECVs. This area can accommodate suitcase storage and larger items that will not fit inside the large lockers. The cost for this storage area is $15 per piece and comes with unlimited access.

How much is parking at the Zoo?
The Zoo has free parking.

Is it possible to leave the Zoo and be re-admitted?
Guests who are on grounds at the Zoo and wish to leave and return the same day at no charge during open hours may have their hand stamped at the Exit Gate turnstiles. Be sure to keep your ticket!

What time of day will I see more animals?
There really isn’t any special time that more animals are in view, although many of our animals are “early risers” and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built exhibits that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found that the ability to hide is important to the well-being of many species.

Are pets allowed in the park?
We house significant populations of rare and endangered species at the Zoo and these are considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets accompanying guests to these facilities. This also includes the unavailability of kennels to house pets during a visit to either facility.

Can I bring food into the parks?
Guests may bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage. For the convenience of guests, there are picnic areas located outside the Zoo’s main entrance. Zoo guests who have already entered our parks may get their hand stamped for re-entry on the same day of their visit during operating hours. Special accommodations for school groups may be made. For the safety of guests and the animals in our care, please do not bring glass, alcohol, or straws into our parks.

Are backpacks allowed? 
Guests are welcome to bring a backpack into our parks.

What is the smoking policy at the Zoo?
Smoking is not permitted anywhere on Zoo grounds or parking lots. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke. Please keep your ticket!

Can my child enter the San Diego Zoo without an adult?
Children 15 years old and younger must be accompanied by a paid adult age 18+ to enter and throughout their visits to our parks.

Old Town Trolley Hop-on Hop-off Sightseeing Tour ID 4392

How long does the tour last?
It lasts two hours if you don’t get off. Otherwise, make an entire day of the hop-on, hop-off tour with 11 different stops in San Diego and Coronado. You may hop on and off at any one of our convenient stops throughout the entire day. Depending on your start time, you may also use your ticket to enjoy your tour in segments by hopping off at one or two of our distinctive stops on the loop. The number of stops you can explore in one day depends on the time of year that you are touring and the amount of time you have on the day of your tour.

If you wish to stay on board your trolley and enjoy our fascinating narrative presenting a great overview of “America’s Finest City” without hopping on and off, the entire loop takes approximately two hours.

What time do the tours start?
The Old Town Trolley Tour begins every day (except Thanksgiving and Christmas) at 9:00 am at the Old Town Depot; however, you can begin your tour at any of our stops. Please note: Each stop has a different starting time.

How often do trolleys come to each stop?
Our trolleys come by approximately every 30 minutes, though times may vary slightly due to traffic conditions and city events. Depending on demand, the time of year, day of the week, and time of day, our in-field dispatchers often put more trolleys in the tour loop at an increased frequency. We are San Diego's most popular tour, and during peak times, we cannot guarantee that each trolley will have available seats.

Are your trolleys wheelchair accessible?
Please allow 24-hour advance notice to arrange for wheelchair accessibility. We will make every effort to provide reasonable accommodations for persons with disabilities.

How do I get to Old Town?
Our Old Town Trolley Depot is located at the Old Town Market on 4010 Twiggs Street and San Diego Avenue in the heart of Old Town San Diego, the Birthplace of California about a four minute drive from the "Old Town Exit" on Interstate 5. Public transportation and parking are available at this stop.

What is the last tour of the day?
The last tour of the day varies depending on the depot that you are starting from, the time of year, the day of the week, and any citywide events in town. Please refer directly to Old Town’s tour schedule.

Where do I park?
Convenient parking can be found near any of our trolley depots. Free parking is located in the lot directly across from the Old Town Market Depot on 4010 Twiggs Street.

Can I bring my stroller on board the trolley?
Yes, we can accommodate strollers but they must be collapsible and will be stored up front with the conductor. Strollers in the aisle ways would constitute a safety hazard.

Are the trolleys heated?
No.

Are dogs allowed on your trolleys?
Assistance animals, such as seeing-eye dogs, are the only animals that are allowed on board the trolleys.

Where can babies or toddlers ride on the trolley?
Babies and toddlers can sit on the parent or guardian’s lap. Depending upon the age, a child could sit in their own seat.

What are the ten distinct stops?
The ten stops are Old Town Sheriff's Museum, Casa de Aguirre, Mormon Battalion Historic Site, Old Town Railroad Depot, African Museum, San Diego Chinese Historical Museum, Coronado Historical Museum, Veterans Museum at Balboa Park, Timken Museum of Art and San Diego Firehouse Museum.

San Diego SEAL Tours Frequently Asked Questions

Is it fun for kids?
Definitely! Kids love our unique and entertaining San Diego tour.

How long is the tour?
The San Diego tour is 90 minutes total with approximately 30 minutes on land and 60 minutes on the water.

Will I get wet?
No. However, a few drops of water could splash up from a wake.

Will I get seasick?
No. However, if you are extremely susceptible to motion sickness, you may want to take something for your own comfort. Our vehicle has a weighted, flat bottom, which allows for a much smoother ride.

Is your tour wheelchair accessible?
Seaport Village only: We have the ability to handle wheelchairs and scooters with a manual lift available at the boarding location. Please contact San Diego Seal Tours directly for accessible available tour times. 

What clothes should I wear?
Wear comfortable clothes and bring a jacket because it can get cool on the land portion, as the vehicle is open-air.

Is there parking?
Yes, parking is available at Seaport Village. 

Validated Parking: $3 for the first 2 hours or part thereof; $2 every 30 minutes thereafter or part thereof. Validation with a minimum $10 purchase from any Seaport Village establishment.
Non-validated parking: $8 per hour or part thereof.

Is there a place for my child’s stroller?
Yes. We have a lock to keep your strollers safe at our ticket booth while you are on the San Diego harbor tour. We cannot be responsible for lost or stolen personal items.

Where can babies or toddlers ride on the SEAL?
Babies and toddlers can either ride in their own car seat or sit on the parent or guardian’s lap.  Depending upon the age, a child could sit in their own seat.

Castle Rock Resort & Indoor Waterpark Frequently Asked Questions

Does the Castle Rock Water Park have any height or weight requirements?
For the larger thrill slides, guests must be at least 42" tall and not exceed 350 lbs.

Are there any restrictions at the Castle Rock Water Park? What is not allowed?
No outside drink or food is allowed at the water park. No large rafts, noodles, or tubes allowed.

How many rooms are available at Castle Rock Resort?
There is a total of 191 rooms available at this property.

How many different buildings comprise your units?
Castle Rock Resort consists of 3 buildings.

How many floors constitute the buildings at Castle Rock Resort?
There are 4 floors in the Tower Building and 2 floors in the Atrium Buildings.

Do you have a restaurant on-site? A lounge? Café? Gift Shop?
Castle Rock Resort does have a restaurant on-site – The Tower Grill.

Do you have a minimum age required for check-in at Castle Rock Resort?
Guests must be at least 18 years of age to check-in at this property.

Do you charge any resort fees at Castle Rock Resort?
There are no resort fees charged at this property.

Do you charge for cribs, rollaways, microwaves or fridges at Castle Rock Resort?
Cribs and rollaways are not available. A microwave/fridge combo is $10 per night based upon availability.

Is late check-in available at Castle Rock Resort?
All reservations are guaranteed so the guest may check in any time.

If my check-in time doesn't start until after 4:00 pm, can I go to the Water Park before? 
Yes, you can visit the water park anytime after 1:00 pm on the date of your arrival. Simply visit the front desk for assistance with water park passes.

Is complimentary Internet access available?
Yes. WiFi can be accessed from Tower building guest rooms, the lobby, and the Tower Grill.

What parking options are available?
Guests are treated to free onsite parking.

Is the hotel pet-friendly?
No.

Are smoking rooms available for reservation?
No, this is a smoke-free resort. Guests are permitted to smoke only in the designated outdoor smoking areas.

Blue Man Group Frequently Asked Questions

What is Blue Man Group?
Blue Man Group is a creative organization dedicated to creating excitement-generating experiences for our audience and ourselves.

What age group is appropriate for the show?
One of the great things about seeing Blue Man Group is that it appeals to all ages. Kids will enjoy the lights, color and spectacle. Adults enjoy the humor, social commentary and depth of the character. Even the hardened theatre critic finds a deeper message behind the fun and mess. While the show appeals to a wide audience, it may not be appropriate for all children under 3 years old. Please speak to a theatre usher for details and available child accommodations. For a ticket purchase, an adult must be present with a child.

How long is the show?
The show is one hour and forty-five minutes long with no intermission.

Is there a dress code?
There is no dress code. We suggest comfortable attire and to avoid wearing anything that needs to be dry cleaned due to the possibility of substances from the stage reaching into the auditorium.

What is the poncho section?
The poncho section is the first four rows of seats in the theatre closest to the stage. It is the most “interactive” seating section of the show. If you sit there, you will be provided with a poncho to wear, because the performers work with some materials that splash and can make a mess.Everything in the show is washable so we suggest that you do not wear anything that needs dry cleaning. Sitting in the poncho section does not guarantee that you will get splashed but we provide ponchos as a precaution.

Is your theatre handicapped accessible?
The Blue Man Group Theatre is completely handicapped accessible. We have 13 ADA seats distributed throughout our theatre as singles and pairs allowing for patrons to purchase additional seats next to each ADA location. In addition, the Theatre is equipped with assistive listening and descriptive narration programs for the hearing and visually impaired.

Are concessions available?
The Blue Man Group Theatre lobby provides a full concession counter with an array of snacks, cold beverages and cocktails. Patrons can bring their snacks and drinks to their seats and enjoy them during the performance.

I am sensitive to strobe lights. Should I be concerned? Strobe lights are used during two portions of the show. People sensitive to strobe lights should know this when deciding whether or not to attend the show. (Strobe lights may cause seizures for people with epilepsy.) If people sensitive to strobe lights do decide to attend the show, they should alert the House Manager when they arrive. The House Manager will work with them to help them leave the theatre before the strobes occur, if they request.

Do I need Universal Orlando Resort theme park admission to experience the show?
No, you can purchase tickets to see Blue Man Group without admission to the theme parks.

Where is the Blue Man Group Theatre located?
It is located between the Hard Rock Cafe® Orlando and the main entrance to Universal Studios Florida®.

Where do I park?
All Universal Orlando Resort guests need to park at the resort parking structure which connects directly to City Walk. Parking is $25. Motorcoach/RV parking is $30.

Are camera's or video allowed?
No, they are not allowed in the theater or during the show.

What if I'm late to the show?
Late patrons are seated at the discretion of house management at a time when they will not interrupt the show.

Can we meet the performers?
The performers are not always available after the show. The band does come out to greet and visit after the show and occasionally one Blue Man will visit. 

How many seats are in the theater?
There are 600 seats total.