Thursday, December 8, 2016

Magic on Maui

Is this show appropriate for children?
Yes. This is an all ages show.

Do I need a ticket for my child under the age of 4?
Yes, however, they will be seated free.

Wednesday, December 7, 2016

Lake Buena Vista Resort Village & Spa

Why am I paying a resort fee?
The resort fee of $13.95 per room, per night, collected at check-in covers amenities such as self-parking, WiFi, the fitness room, pool towels, theme park shuttle, and local phone calls.

Are cribs available for guests to reserve?
Cribs are Pack n Play style and are provided complimentary. Please note that you require a crib in the “special needs” area when making your online reservation.

Is the hotel pet-friendly?
No. Only documented service animals are allowed on hotel property.

Are smoking suites available?
No, this is a non-smoking resort. Guests may only smoke outside on their balcony. If this policy is not adhered to, a cleaning fee will be charged.

Are theme park shuttles available for guests?
Yes. The resort offers theme park shuttle service for Walt Disney World theme parks, SeaWorld, and Universal Orlando. These shuttles operate on a first come, first served basis. Shuttle reservations are required a minimum of one day in advance.

Does the hotel offer an airport shuttle?
Yes. Please call the Lake Buena Vista Resort Village & Spa reservation center at 866-401-2699 to schedule your airport transportation. This service has to be scheduled in advance and payment is required at the time of booking. Please have your flight information when calling, so they can advise you on the available shuttle times. After the reservation is confirmed and payment is submitted, you will be sent your transportation voucher by Lake Buena Vista Resort Village & Spa.

Transportation prices start from $60 one way for up to 5 people from the Orlando International Airport to Lake Buena Vista Resort Village & Spa.

Can I check-in early or check-out late?
No. Early check-in and late check-out are not available.

Does the resort have a laundry service?
All suites include an in-suite washer and dryer.  If you require dry cleaning service, please visit the front desk for details.

How many buildings are there at the resort?
There are 5 buildings at the resort, each with a variety of suites from one bedroom to four bedrooms. Not all room types are available in every building.

Is the swimming pool heated?
Yes, the pools are heated seasonally based upon the pool and outside temperatures.

Does the resort offer any housekeeping services?
Yes. Housekeeping services can be scheduled with the front desk at least 24 hours in advance.

Can I have an extra bed in the suite?
Rollaway beds are not offered. Each suite can only accommodate the maximum number of guests indicated for that room type.

Do all suites have a balcony?
Yes, all suites have their own private balcony furnished with a table and chairs.

La Quinta Inn Orlando International Drive North

Are smoking rooms available?
No. This hotel is 100% smoke-free. Designated outdoor smoking areas are available for guests who prefer to smoke.

Is parking available?
Yes. Complimentary self-parking is available for guests.

Is the hotel pet-friendly?
Yes. Plus, pets stay free! Breed, weight, and species restrictions may apply.

Does the hotel provide any dining options or restaurants?
The hotel offers a free Bright Side BreakfastTM for guests. The breakfast includes coffee, juice, waffles, hot and cold cereal, bread and muffins, boiled eggs, and more.

How many rooms does the hotel have?
The hotel offers 156 rooms across 2 floors.

Is the hotel located near popular amusement parks and attractions?
Yes. The hotel is conveniently situated near the following attractions:
  • Walt Disney World Theme Parks - 9.0 mi.
  • Universal Studios - 0.5 mi.
  • SeaWorld and Aquatica - 4.0 mi.
  • Holy Land - 2.0 mi.
  • Orange County Convention Center - 5.2 mi.
  • Orlando Science Center - 10.7 mi.
  • Orlando Expo Center - 8.6 mi.

Hyatt Regency Grand Cypress

How many rooms does the hotel have?
The Hyatt Regency Grand Cypress has 815 non-smoking guestrooms, including 48 suites, 317 king rooms, 415 double rooms, and 35 accessible rooms.

What dining options are available at the hotel?
Guests can enjoy the following restaurants at the Hyatt Regency Grand Cypress:
  • Hemingway’s
  • LakeHouse
  • Hurricane’s Lounge
  • Trellises Bar & Lounge
  • On the Rocks

Is parking available?
Yes. The hotel offers the following parking options for guests:
Valet Overnight: $25 per day
Valet Temporary (under 4 hours) - $12
Self-Parking: $17 per day with unlimited in/out privileges

The self-parking lot is located at driveway #5 next to the convention center entrance.

Are smoking rooms available?
No. This hotel is 100% smoke-free. Designated outdoor smoking areas are available.

What is the pet policy for this hotel?
Guests are welcome to bring their dogs to the Hyatt Regency Grand Cypress. Guests are allowed to bring one dog up to 50 pounds, or two dogs with a combined weight of up to 75 pounds. A $150 per stay fee is applied to your final total upon check-out.

For guests staying longer than 7 days with their dogs at the hotel, an additional deep cleaning fee will apply.

Is theme park transportation available from the hotel?
Yes. Guests can take advantage of the scheduled transportation to and from the Walt Disney World transportation and Ticket Center (at Magic Kingdom), Universal Orlando, and SeaWorld daily. For guests traveling to other Walt Disney World theme parks, connecting transportation is available at the Walt Disney World Transportation and Ticket Center.

Is airport transportation available?
Yes. For transportation to the hotel from the airport, please see the Mears Transportation service counters located on Level 1 on both the A and B side terminals. Reservations are not required.

For guests departing from the hotel to the airport, please make your transportation reservations at the concierge desk a minimum of 24 hours before your desired pick-up time. For more information, please see the front desk at the hotel.

Monday, December 5, 2016

Holiday Inn Winter Haven

What is the minimum age to check-in?
Guests must be at least 21 years of age in order to check-in to the Holiday Inn Winter Haven.

Is the hotel pet-friendly?
No. Only certified service animals are permitted into the hotel.

Is parking available?
Yes. The hotel offers complimentary self-parking.

Are smoking rooms available?
No. The hotel is a smoke-free property.

What are the hours of operation for the fitness center?
The fitness center is open from 6:00 AM to 12:00 AM.

Maui Airport Transportation

What happens if my plane arrives early or is delayed?
Pono Express keeps track of your flight and will make adjustments as needed to be there when you land. If you arrive at the airport early, call us and we will let your driver know you are ready to go.

Why is my flight arrival time required?
We use this information to track your flight and ensure that our drivers are on time and ready for your arrival.

What is the age requirement for children and car seats in Hawaii?
Current Hawaii law states that children under 8 years old must be in car seats. Passengers must provide their own car seats for all children under the age of 8 years old.

How many passengers can fit in a vehicle?
Our vehicles can accommodate 1-3 passengers.

What information do you need from me for pickup?
We require passengers to provide:
  • Flight information (Airline and flight number)
  • Arrival or departure time
  • Cell phone number
This information is required to provide the best transportation service possible for passengers.

Kauai Airport Transportation

What happens if my plane arrives early or is delayed?
Pono Express keeps track of your flight and will make adjustments as needed to be there when you land. If you arrive at the airport early, call us and we will let your driver know you are ready to go.

Why is my flight arrival time required?
We use this information to track your flight and ensure that our drivers are on time and ready for your arrival.

What is the age requirement for children and car seats in Hawaii?
Current Hawaii law states that children under 8 years old must be in car seats. Passengers must provide their own car seats for all children under the age of 8 years old.

How many passengers can fit in a vehicle?
Our vehicles can accommodate 1-3 passengers.

What information do you need from me for pickup?
We require passengers to provide:
  • Flight information (Airline and flight number)
  • Arrival or departure time
  • Cell phone number
This information is required to provide the best transportation service possible for passengers.