Wednesday, May 31, 2017

The Resort At Governor's Crossing

If our unit is not ready and we arrive before 4:00 pm may we use the waterparks?
Yes, there are changing areas at both the indoor waterpark and one near the entrance of the outdoor waterpark in building one. Guests may also use the waterparks after checking out for the remainder of that day.

Is there a height requirement for the slides?
The 2 interior high-speed slides require that children be at least 48" tall. Children between 36-48" may use the slides but are required to wear a safety vest that may be obtained at the indoor waterpark. No one is allowed on the indoor slides under 36" tall. The exterior slide has no height requirement.

Is the hotel pet-friendly?
No.

What are the pool hours?
Our pools open at 9:00 am and close at 11:00 pm.

Is a continental breakfast served?
No. All units are equipped with full kitchens.

Can I smoke inside the units?
No. All units are non-smoking. Those who wish to smoke must smoke on their own balcony. We request that they close their balcony door to keep smoke from entering the unit.

Do the units have Internet access?
Yes. All guest units and public areas have wireless internet access.

Do you have cribs?
We have the pack-n-play style cribs. There is a $5 + tax daily fee for their use.

Do you have roll-a-way beds?
No, outside of infants, occupancy of the unit is limited to the number of guests that may sleep in provided beds and sleeper sofa the unit is equipped with. Each bed and sleeper sofa is considered to accommodate 2 guests.

Do the units have washer & dryers?
All guest units except the queen studio are equipped with a washer/dryer.

Do the kitchens have dishwashers?
All units are equipped with dishwashers and one starter pack of dishwater detergent.



Tuesday, May 30, 2017

EAN Chelsea Hotel, Toronto ID 5893

Is the hotel pet-friendly?
Yes. The Chelsea Hotel, Toronto welcomes cats and dogs. By bringing a pet to the hotel, guests must adhere to the following policies:

  • A pet charge of $35 per stay/room to cover additional cleaning costs. (If your stay exceeds 5 nights, then an additional $35 will apply.)
  • Small to medium size cats and dogs, less than 50 lbs.
  • Maximum of two pets per room.
  • Pets must be kept on a leash at all times in public areas and around the hotel exterior.
  • Pets are prohibited in all restaurants, the pool, and health club, meeting rooms and the E|Club Lounge.
  • Pets must not be left unattended in your room.
  • Guests are responsible for all pet accidents.
  • Notify the front desk when you and your pet will be out of the room so housekeeping may service your room.
  • Any damages to the room caused by your pet will be added to your credit card.
  • Should your pet create a disturbance affecting the comfort of other guests, you will be expected to compensate the hotel for this loss of revenue.


Can I reserve a smoking room?
No. The hotel has a 100% smoke-free policy.

What parking options are available for guests?
The hotel offers the following parking options:

  • Self-parking: $34 plus tax per night with unlimited in and out privileges.
  • Valet parking: $44 plus tax per night with unlimited in and out privileges.
  • Daily self-parking rate: $18 plus tax from 6:00 am to 6:00 pm.


What is the family fun zone?
The family fun zone houses activities for everyone in the family, including an arcade, pool with a water slide, kid center, and more.

Does the hotel offer an airport shuttle?
No.

Do rooms include safes?
Yes.

Does the hotel serve a continental breakfast?
No. The hotel offers an espresso/coffee bar, a Marketplace, and two restaurants for guests to purchase breakfast items.

Can I request a crib and/or rollaway bed?
Yes. Cribs are complimentary on a first come, first served basis. Rollaway beds are available for 30 USD per night.


EAN Courtyard by Marriott Downtown Toronto ID 5892

Can I reserve a smoking room?
No. This hotel has a strict non-smoking policy. Guests caught violating this policy are subject to a fine.

Is the hotel pet-friendly?
No. Service animals are welcome on hotel property, however.

Can I request a crib and/or rollaway bed?
Yes. Cribs are available complimentary on a first come, first serve basis. Rollaway beds are not available.

Do guestrooms include in-room safes?
Yes.

How many rooms are in the hotel?
The hotel has 17 floors, 550 rooms, and 25 suites.

Will my room have a mini-refrigerator and/or microwave?
Guestrooms include a mini-fridge. Microwaves are not available in guestrooms.

Does the hotel serve a continental breakfast?
Yes. Breakfast is served daily for a fee. Per person fees are as follows:

  • Continental breakfast, fee from: 12.00 CAD (about 10 USD)
  • Full American breakfast, fee from: 16.00 CAD (about 12 USD)
  • Grab-n-Go breakfast, fee from: 6.50 CAD (about 5 USD)
  • Hot breakfast, fee from: 16.00 CAD (about 12 USD)

Does the hotel offer airport shuttle service?
No. However, guests have several ways of accessing the airport including the bus, ride-sharing services, taxis, and private shuttle companies.

Are accessible rooms available?
Yes, upon request.

Does the hotel offer room service?
Yes, daily from 5:00 pm to 10:00 pm.

Does the hotel have WiFi?
Yes, complimentary WiFi access is available for guests.

Is parking available?
The hotel offers valet parking for 38.00 CAD daily.

EAN Days Inn - Toronto East Beaches ID 5896

Can I reserve a smoking room?
No. This is a non-smoking hotel property.

Can I bring my dog? Is the hotel pet-friendly?
No. Only service animals are welcome on hotel property.

Can I request a crib and/or rollaway bed?
Cribs are available upon request.

Do the guestrooms include in-room safes?
No.

Does the hotel offer a continental breakfast?
Yes. The hotel serves a complimentary continental breakfast daily.

What parking options are available to guests?
The hotel offers limited free parking on a first come, first served basis.

Are adjoining rooms available?
Yes, upon request.

Hilton Toronto

Can I reserve a smoking room?
No. The hotel has a 100% smoke-free policy.

What is the minimum check-in age?
Guests must be at least 18 years of age to reserve a room and check-in.

Is the hotel pet-friendly?
No. Service animals are welcome.

What parking options are available to guests?
The hotel offers both self-parking (CAD 66, USD 49) and valet parking (CAD 40, USD 30) for a fee. Fees vary and are subject to change at the discretion of the hotel.

Can I request a crib and/or rollaway bed?
Cribs are available upon request.

Do rooms include safes?
Yes.

Will my room have a microwave and mini-fridge?
Room amenities vary by room type. Rooms and suites both include a mini-fridge in addition to other dining conveniences such as a coffee/tea maker.

Does the hotel offer a complimentary continental breakfast?
No. However, the hotel does have a Starbucks, in-room dining, and two restaurants serving breakfast for a surcharge.

Are accessible rooms and amenities available?
Yes. The hotel offers accessible rooms upon request. All public areas are also accessible.

Friday, May 26, 2017

EAN Sandman Signature Toronto Airport Hotel ID 5898

Can I reserve a smoking room?
No. This is a 100% smoke-free hotel property.

Is the hotel pet-friendly?
Yes. Certain rooms throughout the property allow pets given advance notice. Please note your request for a pet-friendly room when reserving your stay.

Does the hotel offer a complimentary airport shuttle?
Yes.

Is a continental breakfast served?
No.

Does the hotel offer parking options?
Yes, on-site parking is available. Long-term rates are also offered.

Is Internet access available?
Yes. Guests may use the complimentary WiFi connection.

Do rooms include microwaves, refrigerators, etc?
Suites feature a fully-equipped kitchenette with microwaves and refrigerators included. Rooms offer a coffee/tea maker.


EAN Holiday Inn Bloor Yorkville ID 5899

How many rooms does the hotel have?
The hotel offers 209 non-smoking rooms across 14 floors.

Can I reserve a smoking room?
No. The hotel has a strict non-smoking policy. Guests caught violating this policy are subject to a fine. Smoking is permitted in the designated outdoor areas.

Can I bring my pets?
No. Only service animals are welcome.

Does the hotel have a pool? A fitness center?
The hotel does not have a pool but offers a complimentary fitness center.

Does the hotel offer a continental breakfast?
No. Guests may purchase breakfast for a fee at the onsite restaurant.

Are accessible rooms available at the hotel?
Yes. The hotel offers 2 accessible rooms available for reservation upon request.

What is the minimum age to check-in?
Guests must be 18 years of age or older to check-in.

What parking options are available to guests?
Guests may park for a fee of $22 per day. Fees are subject to change.

Do rooms include in-room safes?
No.

Are microwaves and/or refrigerators included in the guestrooms?
No.

Can I request a rollaway bed and/or crib?
Yes. Both cribs and rollaway beds are available on a first-come, first-served basis.