Thursday, August 27, 2009

Westgate Smoky Mountain Resort Frequently Asked Questions

How many rooms are available at Westgate Smoky Mountain Resort & Spa?There are 779 units available at this property.

How many different buildings comprise Westgate Smoky Mountain Resort?There are a total of 80 buildings.

Do you have a restaurant on-site? A lounge? Gift Shop?There is a restaurant on-site, the Westgate Smokehouse Grill, that is open daily from 8am-Noon and 5pm-10pm. The Smoky Mountain Marketplace is open 24 hours a day. The Mason Jar Lounge is also open to guests.

Do you have a minimum age required for check-in at Westgate Smoky Mountain Resort?
Guests must be at least 16 to check-in to our facility, and they must have their own credit/debit card and valid ID.

Do you have any resort fees?
Yes, there is a $9.95 resort fee charged per night. 

What is your check-in procedure?
Guest must have valid photo ID and valid credit/debit card for incidental fee of $50.00, which is refundable upon check-out. If guest does not have a credit/debit card, the incidental fee is $200 cash, which is also refundable.

Do you charge for cribs?No.

What are your pool hours?The pool is open from 9am-11pm.

Is late check-in available?
Yes. Guests can check-in at any time.

Is the Westgate Smoky Mountain Resort & Spa located on a trolley stop?Yes.

When is the Serenity Spa open?The Serenity Spa is open from 9am-6pm, everyday of the week. Services range in price from $45 to $120.

Do you have an Indoor Waterpark on property?Yes. Wild Bear Falls, a 60,000 square-foot mountain themed facility is located on property and features the 900-foot-long Cades Cove lazy river, 350-foot Clingman’s Dome body slide, 300-foot Laurel Falls tube slide, Little Pigeon River zero entry pool and toddler play area, Ramsey Cascades treehouse interactive water play area and 15,000-square-foot mezzanine, Wild Adventure Grill and Snack Shop, and Bear Foot Arcade. Admission to the Waterpark is $18.00.

Are lockers available at the Waterpark?
Lockers are available. For an all day rental, the rate is $10.

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