No. Once payment is received cruises are non-refundable. With a 48-hour or better notice we will be happy to reschedule your cruise date or issue a gift certificate for the amount paid. Cruises are non- refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.
Is gratuity included?
A service charge is collected at the time of reservation, related to the cruise and the service included in the ticket. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.
What happens if it rains or snow?A service charge is collected at the time of reservation, related to the cruise and the service included in the ticket. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.
Hornblower sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, we will remain dockside, but provide the full dining service.
Are there any age restrictions on your cruises?
There are no age restrictions for most of our cruises. All minors require adult supervision. Please call with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups.
Do you offer any children discounts?There are no age restrictions for most of our cruises. All minors require adult supervision. Please call with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups.
Children under 4 are complimentary.
What is the dress attire for the cruises?
Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for those cruises that occur out on the open ocean.
What time do I board the ship?Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for those cruises that occur out on the open ocean.
Boarding time is usually 30 minutes prior to departure for all cruises. Please check your boarding time when making your reservation.
Is smoking allowed?
Smoking is allowed on the outside decks only with the exception of Harbor Tours and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our harbors clean.
Can we meet the Captain and visit the pilot house?Smoking is allowed on the outside decks only with the exception of Harbor Tours and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our harbors clean.
Yes. Guests are welcome to come and meet the Captain and the First Officer. However, for safety and security reasons, we ask that you check with our staff onboard before visiting the pilot house. We want to ensure that all passengers and crew are kept safe and that the captain is not distracted while performing essential duties.
Are you regulated by the U.S. Coast Guard?
Our vessels are all subject to inspections by the U.S. Coast Guards and our crew are all properly licensed. We also follow Marsec security guidelines. Should the Marsec security level be elevated, we may opt to increase security measures onboard our vessels to insure everyone’s safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.
Are life preservers on board?
Each vessel is 100% Coast Guard certified with life preservers and all required lifesaving equipment, including child life vests.
Each vessel is 100% Coast Guard certified with life preservers and all required lifesaving equipment, including child life vests.
Is the ship handicapped accessible?
Hornblower does have accessible yachts in the fleet. However, not all yachts and decks are accessible. Please call 888-467-6256 to ensure handicap accessibility for the date you are planning to cruise.
Will I get seasick?Hornblower does have accessible yachts in the fleet. However, not all yachts and decks are accessible. Please call 888-467-6256 to ensure handicap accessibility for the date you are planning to cruise.
The vast majority of our guests experience no discomfort at all as we do not leave the calm waters of the harbor. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness that you take advantage of a number of preventative measures that are available to you.
Where are you located?
In San Diego, we have three main locations. Please check your confirmation to determine which is the correct location for your event.
In San Diego, we have three main locations. Please check your confirmation to determine which is the correct location for your event.
- Our main ticket booth, is located at 970 N. Harbor Dr, San Diego, CA 92101
- Our secondary ticket booth is located at Grape Street Pier at 1800 N. Harbor Dr, San Diego, CA 92101
- Our offices and event space are located at The Abbey at 2825 Fifth Avenue, San Diego, CA 92103
Does Hornblower validate parking?
We do not validate for parking. Parking fees are typically $10.
We do not validate for parking. Parking fees are typically $10.
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