Tuesday, August 26, 2014

Hornblower San Diego Harbor Cruise Frequently Asked Questions

Do I get to choose the south or north cruise for my One Hour Harbor Cruise?
You can be selective on which time you select. Currently, the North Cruise departs at 10:00 am, 12:30 pm and 3:00 pm. The North cruise covers the California Sea Lions, Nuclear Submarine Base, Star of India, Point Loma Lighthouse, America's Cup Harbor, North Island Naval Air Station and the Cabrillo National Monument. The South Cruise departs at 11:15 am, 1:45 pm and 4:15 pm and cover Midway Aircraft, Naval Destroyers & Frigates, Convention Center, Ship Building Facilities, Naval Station San Diego, Coronado Island and travel under the Coronado Bay Bridge.

Note: Times for each direction subject to change.

Does the Two Hour Harbor Cruise cover both the North and South Routes?
Yes, you will get to see both the North and South.

If one or more people in my party are not able to make it or we miss the cruise departure time will we receive a refund?
No. Once payment is received cruises are non-refundable. With a 48-hour or better notice, we will be happy to reschedule your cruise date or issue a gift certificate for the amount paid. Cruises are non- refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Is gratuity included?
A service charge is collected at the time of reservation, related to the cruise and the service included in the ticket. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

What happens if it rains or snow?
Hornblower sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, we will remain dockside, but provide the full dining service.

Are there any age restrictions on your cruises?
There are no age restrictions for most of our cruises. All minors require adult supervision. Please call with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups.

Do you offer any children discounts?
Children under 4 are complimentary.

What is the dress attire for the cruises?
Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for those cruises that occur out on the open ocean.

What time do I board the ship?
Boarding time is usually 30 minutes prior to departure for all cruises. Please check your boarding time when making your reservation.

Is smoking allowed?
Smoking is allowed on the outside decks only with the exception of Harbor Tours and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our harbors clean.

Can we meet the Captain and visit the pilot house?
Yes. Guests are welcome to come and meet the Captain and the First Officer. However, for safety and security reasons, we ask that you check with our staff onboard before visiting the pilot house. We want to ensure that all passengers and crew are kept safe and that the captain is not distracted while performing essential duties.

Are you regulated by the U.S. Coast Guard?
Our vessels are all subject to inspections by the U.S. Coast Guards and our crew are all properly licensed. We also follow Marsec security guidelines. Should the Marsec security level be elevated, we may opt to increase security measures onboard our vessels to insure everyone’s safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Are life preservers on board?
Each vessel is 100% Coast Guard certified with life preservers and all required lifesaving equipment, including child life vests.

Is the ship handicapped accessible?
Hornblower does have accessible yachts in the fleet. However, not all yachts and decks are accessible. Please call 888-467-6256 to ensure handicap accessibility for the date you are planning to cruise.

Will I get seasick?
The vast majority of our guests experience no discomfort at all as we do not leave the calm waters of the harbor. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness that you take advantage of a number of preventative measures that are available to you.

Where are you located?
In San Diego, we have three main locations.  Please check your confirmation to determine which is the correct location for your event. 
  • Our main ticket booth is located at 970 N. Harbor Dr, San Diego, CA 92101
  • Our secondary ticket booth is located at Grape Street Pier at 1800 N. Harbor Dr, San Diego, CA 92101
  • Our offices and event space are located at The Abbey at 2825 Fifth Avenue, San Diego, CA 92103
Does Hornblower validate parking?
We do not validate for parking.  Hornblower San Diego shares a parking lot with the USS Midway. Parking fees are typically $8 for 4hrs and $12 for 12hrs.

Tampa Bay/St. Petersburg Speed Boat Adventure Tour

Are there any restrictions or weight requirements?
Yes, there is a per boat weight limit of 500 lbs. A small child (under 50 lbs) is allowed to sit in the middle. You must be 18 years or older to drive a boat by yourself.

Any health restrictions?
Part of the fun at Speed Boat Adventure Tours is that, at times, we will be riding in open water. Although usually calm, the harbor can be choppy at times.*We do not recommend guest with neck or back problems or a recent surgery to participate. Pregnant women should not participate.*

What to bring/wear?
1. Wear what you would to the beach depending on the temperature (swimsuit in the summer and a jacket in the winter )
2. Sandals or flip-flops
3. A towel
4. Sun block
5. Sunglasses

Can we switch drivers?
Absolutely! We will stop several times during the tour and you can switch drivers if you like.

What if I have never driven a boat?
No problem! Our boats are very simple to operate and we will make sure you are fully comfortable with the operation before we leave the dock.  

What if I am by myself?
If we have another single on your tour then we will pair you together and you can make a new friend (or love connection). If not then you get the boat to yourself.

San Diego Speed Boat Adventure Tour Frequently Asked Questions

Are there any restrictions or weight requirements?
Yes, there is a per boat weight limit of 500 lbs. A small child (under 50 lbs) is allowed to sit in the middle.  You must be 18 years or older to drive a boat by yourself.


Any health restrictions?
Part of the fun at Speed Boat Adventure Tours is that, at times, we will be riding in open water. Although usually calm, the harbor can be choppy at times.*We do not recommend guest with neck or back problems or a recent surgery to participate. Pregnant women should not participate.*


What should I bring to wear?
- Wear what you would to the beach depending on the temperature (swimsuit in the summer and a jacket in the winter )

- Sandals or flip-flops
- A towel
- Sun block
- Sunglasses


Can we switch drivers?
Absolutely! We will stop several times during the tour and you can switch drivers if you like.


What if I have never driven a boat?
No problem! Our boats are very simply to operate and we will make sure you are fully comfortable with the operation before we leave the dock.

Monday, July 7, 2014

LEGOLAND Florida Frequently Asked Questions

What is the address location?
If using a GPS system, keep in mind that LEGOLAND® Florida may not yet be included as a destination. A secondary address for GPS systems is 6000 Cypress Gardens Boulevard, Winter Haven FL 33884.

What are the parking prices at LEGOLAND® Florida?
  • Standard Parking: $21.49 plus tax ($23)
  • Preferred Parking: $30.84 plus tax ($33)
  • Motorcycle: $9.34 plus tax ($10)
  • RV/Camper: $22.69 plus tax ($24)
Buses and bicycles are free.

Re-entry available with valid parking stub during same day of visit.
Handicapped parking spaces are available near the park entrance, with valid placard.

Can I drop off guests at LEGOLAND® Florida without paying for parking?
Yes, as you enter the parking lot you will see signs for a drop off area to your right. Simply turn right into this horseshoe-shaped area, where you are welcome to drop off your guests.

Are there kennels located at the park?
Yes, Kennels are located west of the front gate area.  Please note – pets are not permitted within the park grounds except for trained service animals. Are strollers/wheelchairs available for rent?
Strollers, wheelchairs and ECVs are available for rent at the Marketplace on a first come, first served basis. Stroller pricing is $14 for single seat stroller and $20 for double seat stroller. Wheelchairs are $12 and ECVs are available shaded ($55 + tax) and unshaded ($45 + tax).

Can I bring my own stroller, ECV or wheelchair?
Yes, you can bring your own.

Is smoking allowed at LEGOLAND®
Florida?
In keeping with our child-friendly atmosphere, smoking is prohibited in all areas of the park. Use designated smoking areas located outside of the main entrance.  Please remember to get your hand stamped before exiting for re-admittance. 

Are coolers, outside food or alcohol allowed at LEGOLAND®?
Outside coolers, food and beverages may not be brought into the park. However, exceptions are made for infants and those with special medical needs.  Bottled water is allowed.  Alcohol may not be brought onto LEGOLAND® Florida property. Any food required for special dietary needs or baby food/formula is allowed.

Are weapons allowed inside the park?
All weapons and firearms of any type are prohibited on LEGOLAND® property.

What items or behaviors are not permitted at LEGOLAND® Florida?
In order to help maintain our family atmosphere, we request that there be no offensive language or behavior. No offensive or rude clothing is allowed. Segways, roller blades, wheeled shoes and skateboards are prohibited. For the comfort of those around you, we request there be no flash photography, smoking, eating or drinking in any attraction. No weapons of any kind are allowed on park property.

What kind of shopping options are available in LEGOLAND® Florida?
Specialty retail shops and carts are located throughout the Park selling LEGOLAND® Florida apparel, LEGO® products and more. The Big Shop, the largest retail shop located in The Beginning, is jam-packed with the biggest selection of LEGO® products in the nation! As an added convenience, make sure to take advantage of the Package Pick-up service. All retail purchases made throughout the park can be transferred to the park exit for you to pick up on your way home.

When is LEGOLAND® Florida open?
LEGOLAND Florida is open daily, but is closed on Tuesday and Wednesday during specific periods. Please view the operating calendar before your visit. Toll and ticket booths open approx. 45 minutes prior to Park opening. 

If I leave LEGOLAND® Florida, can I re-enter the park on the same day?
Yes, with a valid ticket. Please remember to get your hand stamped before exiting for same day re-admittance.

Can I upgrade my ticket to a season pass?
Yes, you can stop by guest services while at the park to upgrade your ticket. Guest services is located inside the turnstiles at the main entrance.

Are there lockers available to store personal items?
Lockers are available for rent in The Beginning and inside LEGOLAND® Water Park. LEGOLAND® Florida is not responsible for personal items.
  • Small = $9 (includes tax)
  • Large = $12 (includes tax)
  • Jumbo = $15 (includes tax) 

Does LEGOLAND® Florida offer Parent Swap for rides?
LEGOLAND® Florida offers our visiting parents, who have children that meet and don’t meet the minimum height restriction, the opportunity to do a “Child Swap” at any ride that parents are allowed to ride. All members of the party are required to wait in line together. When you reach the front, let the ride operator know of your intention, so that he can accommodate you. When the first ride is over, the parents may then switch places and the other parent can then ride with the older child.

What kind of dining options are available at LEGOLAND® Florida?
We offer a great variety of family-friendly foods, such as our delicious wood-fired pizza, truly homemade pasta, rotisserie chicken, freshly tossed salads, fresh sandwiches, juicy grilled burgers and more.

What happens if it rains?
Due to Central Florida's tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Since these storms occur in the late afternoon or early evenings, we recommend you plan to use this time for souvenir shopping or enjoying any of the indoor attractions. Rain checks and refunds are not permitted due to weather.

What can we do at LEGOLAND® Florida to celebrate a birthday?
Make sure you pick up your birthday button at the ticket window or Guest Services! Party packages are available for groups of 10 or more.

Is commercial photography allowed inside LEGOLAND® Florida?
All LEGOLAND® Florida attractions, rides and LEGO® brick models are protected by copyright. Guests must have written permission to use photographs or videotape of LEGOLAND® images for commercial broadcasting, advertising, marketing or publishing in any medium.

What is Bonus Brick Time?
This allows all Annual Pass members & LEGOLAND® Hotel guests' only early entry into LEGOLAND® Florida starting at 9:30 a.m. and includes entry to Island in the Sky, the Grand Carousel, Dragon Coaster, DUPLO® Valley Train & Tractor, Lost Kingdom Adventure and Miniland.

What facilities are available in the park for mothers with infants?
The Baby Care Center in located in DUPLO® Village and is stocked with bottle warmers, high chairs, rockers for nursing mothers, baby change facilities, a cell phone charging station and microwave.

Does LEGOLAND® offer a shuttle from Orlando?
Yes.  LEGOLAND® offers a shuttle from I-Drive 360 on International Drive to its theme park in Winter Haven, FL.  The shuttle leaves at 9:00am and leaves to return to Orlando at park closing. The cost is $5 round trip per person, plus tax and parking in the Universal Boulevard parking garage is free. Reservations are recommended. For information, call 866-225-2444. For LEGOLAND® Waterpark Frequently Asked Questions, click here. 

Thursday, July 3, 2014

Smith Family Dinner Show Frequently Asked Questions

What is the size of the Grand Majestic Theater?
The theater seats 480 people, 360 on the floor and 120 in the Balcony.

How many rows constitute the theater?
There are 12 rows on the floor and four rows on the balcony. 

What is the length of intermission at the Smith Family Dinner Show?
There is no intermission at this show.

Approximately how long is the Smith Family Dinner Show?
The show lasts approximately 90 minutes.

Is there a pre-show guests should be aware of at the Smith Family Dinner Show?
Yes. Dinner is served one hour prior to show time. For example, when a 5:00 PM show is booked, dinner is served at 4:00 PM and the preshow varies.

Are visitors allowed to meet and greet the performers of the Smith Family Dinner Show?
Yes, after the show in the theater.

Are cameras, audio or video recording allowed at the Smith Family Dinner Show?
Still photography is encouraged, however no video or audio recording is permitted.

What type of handicap seating/handicap accessibility do you have?
There is a lot of handicap seating and an easy access ramp to assist guests.

Where is the show located? 
The Smith Family Dinner Show is located at The Grand Majestic Theater, at 2330 Parkway in Pigeon Forge.

Is seating reserved?
Yes.  Your seats are reserved at time of reservation.  You are guaranteed the best seats available. 

LEGOLAND California Frequently Asked Questions

Does a WATER PARK ticket need to be used the same day as LEGOLAND®?
Yes. The WATER PARK is only accessible through LEGOLAND®, so it must be used on the same day.

Can we visit just the WATER PARK without going into LEGOLAND®?
No, the WATER PARK is only accessible through LEGOLAND®. Therefore, you must also purchase an admission to LEGOLAND® in order to access the WATER PARK.

Can we bring outside food and beverage to the LEGOLAND® WATER PARK?
You may bring any outside food and beverage that has been purchased inside LEGOLAND®. You may not bring food from outside of the Park.

Does LEGOLAND® California have a Baby Care Center?
Yes. Our Model Mom Baby Care Center is centrally located in the Fun Town area of the park, close to Driving School and the Fun Town Market Restaurant. Here you will find a baby-changing area with diapers, rocking chairs for nursing mothers and highchairs, as well as a refrigerator and microwave for preparing a baby's meal.

What is the food and beverage policy at LEGOLAND®?
Please note that coolers and outside food are not permitted in the Park, however bottled water and any food or beverages required for specific dietary needs are allowed.

Are locker rentals available?
Yes, lockers are available throughout the park for an additional fee.

What is the pet policy at LEGOLAND®?
Pets are not allowed at the park.  However, service animals are welcome in most locations throughout the Park and can accompany a guest via the standard queue. All service animals must be on a leash at all times, not display any hostile behavior towards other guests.

What is the smoking policy at LEGOLAND®?
In line with our family-friendly values and top priority for the safety of children, LEGOLAND® California Resort is a smoke-free park and all smoking is therefore prohibited within the park (including e-cigarettes). Guests wishing to smoke may exit the Park gates to do so.  A designated smoking section is available outside of the Park for those guests that choose to smoke.

Are strollers available to rent?
Strollers can be rented on a first-come, first-served basis at The Marketplace, in The Beginning. You are also welcome to bring your own stroller or wagon.
  • Single strollers: $14.00
  • Double strollers: $17.00
  • Infant strollers: $14.00
Are wheelchairs available to rent?
Wheelchairs and Electric Convenience Vehicles (ECV) are available at The Marketplace in The Beginning on a first-come, first served basis. In fairness to all parties, reservations are not accepted.  Guests may also bring their own wheelchairs and ECVs.
  • Wheelchair: $15.00
  • Electric Convenience Vehicles with Canopy and USB Charge Outlet: $50.00
Guests must be at least 18 years of age to rent and/or operate an ECV.

Are backpacks allowed?
You are welcome to bring a backpack into the Park.

How much is parking at LEGOLAND®?
  • Cars: $20
  • Campers/RVs: $30
  • Motorcycles: $10
  • Preferred Parking: $30
Re-entry available with valid parking stub during same day of visit. Buses and bicycles are free. Handicapped parking spaces are available near the park entrance, with valid placard.

Is admission to the new LEGO® CHIMA WATER PARK included in regular WATER PARK admission?
Yes, admission to the new LEGO® CHIMA WATER PARK is included with the Resort Hopper ticket and the WATER PARK Hopper ticket. You can upgrade a LEGOLAND® only ticket or SEA LIFE® Hopper ticket to include admission to the WATER PARK at Guest Services or at the WATER PARK entrance.

Do toddlers (ages 1-2) have to pay admission to the WATER PARK?
Toddlers (ages 1-2 years) are required to have an admission ticket for WATER PARK entry ($5).

Can we bring coolers to the park?
No, you may not bring any coolers of any size inside LEGOLAND® or the WATER PARK.

Are strollers allowed?
Yes, you may bring in your strollers. Designated stroller parking is not available.

Can I bring in my own chair to the LEGOLAND® WATER PARK?
No, we provide chairs on a first-come, first-served basis.

Aquatica San Diego Frequently Asked Questions

What are the food and beverage policies?
Hard and soft coolers, glass containers, food such as sandwiches, meals, snacks, etc., and flavored drinks may not be taken into the park. Water bottles may be taken into the park. For your convenience, picnic areas are available outside the park adjacent to the entrance/exit plaza. If leaving the park to enjoy your food, please have your hand stamped for re-admittance. Guests with medical diets or baby formula should speak with a park representative for assistance before entering the park.


What is Aquatica’s pet policy?
Pets are not allowed at the park.  However, service animals are welcome at Aquatica. Service animals are welcome at Aquatica San Diego. The following guidelines will help you enjoy your visit with your service animal.  Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service Animals are NOT permitted on any attraction at Aquatica San Diego.


Are lockers available?
All Day Locker rentals are available and conveniently located at the park entrance and directly in front of Kiwi Curl. Locker prices are $14, $17, $20. Guests will receive a $5 voucher, good at any Culinary or Merchandise location upon returning the key on day of rental.

How much is parking?
Parking fees are as follows:


•$17 for cars
•$20 for RVs and campers
•$10 for Motorcycles


What is the rain policy?
Aquatica remains open during inclement weather, although some of the parks rides and attractions may be temporarily affected.  Refunds and rain checks will not be issued due to inclement weather.

What is Aquatica's smoking policy?
For the convenience of guests who wish to smoke, Aquatica San Diego provides a designated Smoking Area near Big Surf Shores. Please refer to the park map for directions to this area.


What are some ride height requirements?
-Stingray Falls - riders must be 36" tall
-Walhalla Wave - riders must be 48" tall
-Woohoo Falls - riders must be 42" tall
-Kiwi Curl - riders must be 48" tall
-Cutback Cove - riders must be 42" tall and are required to have a life vest
-HooRoo Run - riders must be 42" tall
-Tassie's Twisters - riders must be 48" tall
-Zippity Zappity - riders must be under 48" tall