What happens if I need to change or cancel my reservation?
Refunds are not available under any circumstances. Once we block dates for your rental we cannot refund any portion of your payment. We do, however, offer you the option of moving your dates to within 6 months of the scheduled arrival date and based upon availability as long as you do so at least 30 days prior to your original arrival date. Our office number is available on your e-Ticket.
What are your office hours and what if we arrive after closing time?
Our office is open Monday-Friday 9am-9pm and Saturday and Sunday 10am-9pm. If you will be arriving for check-in after our office is closed, simply contact us in advance to make arrangements.
What is provided in the cabins?
All of our cabins are fully furnished with luxury amenities. All linens, bedding, pots, pans, dishes and utensils are provided for your convenience. We also provide a starter packet of paper products that includes toilet tissue, paper towels, dishwasher detergent, and bath soap. These items are intended as “starter” items and will not be adequate for lengthy stays.
What should we bring with us?
We suggest you bring along a few items to make your stay as enjoyable as possible. Since we only provide a starter packet of paper items we suggest you bring along an additional supply of toilet tissue, paper towels, dishwasher detergent, and bath soap. We also suggest beach towels for use at our pool and hot tubs. Extra towels are not provided by Eden Crest.
Do the cabins have maid service?
We do not include maid service with our normal rental. Cabin rental companies typically do not include this service. We will however provide full maid service, upon request, for an additional fee.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment